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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5.0 star property
Upmarket beachfront resort with spa, near El Camaleón Mayakoba Golf Course

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Exterior
View from property
Studio, Pool Access, Beachfront
Studio, Pool Access, Ocean View
Premium bedding, free minibar items, in-room safe, iron/ironing board

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and 2 beach bars
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free beach shuttle
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
  • Garden
The price is NZ$545
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Beach Area)

Suite, Pool Access (Beach Area)

Suite, Pool Access (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Sofa bed
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access, View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Pool Access, View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Sofa bed
  • 50 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible (Andaz)

Suite, Accessible (Andaz)

Suite, Accessible (Andaz)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Sofa bed
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Studio, Pool Access, Ocean View

Studio, Pool Access, Ocean View

Studio, Pool Access, Ocean View

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Shower/bath combination
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Pool Access, Beachfront

Studio, Pool Access, Beachfront

Studio, Pool Access, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
  • Ocean view
  • Sleeps 3

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9.2 out of 10, Wonderful, (1001)
The price is NZ$1,090
includes taxes & fees
19 Dec - 20 Dec
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About the area

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk - 0.8 km
  • Tres Rios Ecopark - 6 min drive - 3.5 km
  • Quinta Avenida - 9 min drive - 10.1 km
  • Maroma Beach - 11 min drive - 8.3 km
  • Mamitas Beach - 16 min drive - 10.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.4 miles/23.1 km
  • Free beach shuttle

Restaurants

  • ‪Black & White - ‬4 min drive
  • ‪Cafe Antoinette - ‬13 min walk
  • ‪La Copa - ‬7 min drive
  • ‪Coco Café - ‬4 min drive
  • ‪Bluemoon - ‬5 min drive

About this property

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Putting you within a 10-minute drive of Tres Rios Ecopark, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offers a private beach where you can enjoy beach umbrellas, yoga and sunloungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy and manicures and pedicures. Cocina Milagro serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 beach bars, a free kid's club and a bar/lounge. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 214 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Off-site

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11 AM
  • 2 beach bars
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Mini golf
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Ecotours
  • Golfing
  • Mini golf
  • Kayaking
  • Snorkelling
  • Golfing nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Whale watching nearby

Working away

  • 5 meeting rooms
  • Conference space (66736 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2016
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 99
  • Wheelchair-accessible restaurant
  • Braille signage
  • Closed-captioned TV
  • Magnifying mirror
  • Visual fire alarm
  • Phone accessibility kit

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient toilets only

Special features

Spa

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Dining

Cocina Milagro – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Casa Amate – This fine-dining restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo – This restaurant specialises in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar – This restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento – On-site seafood restaurant. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 650 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1538 per pet, per night

Policies

This property does not have lifts.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

Does ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offer free cancellation for a full refund?
Yes, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?
Yes, there are 2 outdoor pools.
Are pets allowed at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?
Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?
Yes, there's free self and valet parking.
What are the check-in and check-out times at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?
No, this resort doesn't have a casino, but Riviera Gran Casino (10-min drive) is nearby.
What is there to do at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT and nearby?
Have fun with on-site activities such as kayaking, snorkelling and beach yoga. Additional recreation on-site includes fitness classes, ecotours and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT also has 2 beach bars, a private beach and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?
Yes, Cocina Milagro offers local and international cuisine.
What's the area around ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT like?
ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT is located a short 8-minute walk from El Camaleón Mayakoba Golf Course.

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
1-night trip
Verified Hotels.com guest review

6/10 Good

Food was really mediocre. Service was average…room was ok! You wouldn’t know that this open was just recently opened. Design of the restaurants were outdated with no attention to design.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is a hidden paradise within a larger complex. We did not have enough time to take advantage of all the amenities. Also it was a rainy day so the options for dinner were limited
Alejandro, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

It is an excellent place for family vacations. The service by employees is exceptional.
Jorge, 6-night family trip
Verified Expedia guest review

8/10 Very good

Nice hotel, great location
Gil, 2-night trip
Verified Hotels.com guest review

6/10 Good

I payed extra to let my aunt and cousin come in to the property just to pick me up. They always had a problem going thru security even though they should have been on a list.
Martha, 2-night family trip
Verified Expedia guest review

8/10 Very good

Staff is great Amate restaurant is way overpriced Food options are not great
Jordi, 5-night family trip
Verified Expedia guest review

8/10 Very good

Had a great time at Andaz!
Sri, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The greatest vacation ever
Jose Luis, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Alex Flores was particularly amazing. I would definitely come back here. Gladly.
Diego, 2-night romance trip
Verified Expedia guest review

8/10 Very good

H
Kay, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food
Bahar, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Heeyon, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Good weekend at the Andaz Mayakoba
Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious
Tiffany, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.
Matthew, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

人不多 安静
Jing, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
Hope, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff were very friendly and accommodating.
Marilyn, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
Yesenia, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.
Allyson, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excelente
Antonio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything about this place is amazing. I want to particularly commend Paola Umberto and Daniel as well as my Butler. This is a very busy hotel, and they do their best to make everyone feel special just the same. I couldn’t recommend the property more. It is luxurious quiet and access to the beach is wonderful. All the restaurants are amazing. There’s literally nothing wrong with it.
Leala, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.
timothy, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jorge Ignacio, 3-night trip
Verified Expedia guest review