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1 room, 2 adults

The Haven by JetQuay, Singapore, Singapore

3.5-star3.5 stars
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663, Singapore

Hotel with bar/lounge, connected to the airport, near Changi Business Park
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • I never checked in the hotel because I traveled from Malaysia and was not allowed to…Mar 19, 2020
  • Great little resting place and very convenient to everything you need..Will be sure to…Mar 15, 2020

The Haven by JetQuay, Singapore, Singapore

from NZ$311
  • 1 Bed Nap Room, Arrival Hall
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall
  • 1 Bed Nap Room, Arrival Hall, 0800 to 2200
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

What’s around The Haven by JetQuay, Singapore, Singapore


  • Singapore Expo - 3.7 mi / 5.9 km
  • East Coast Park - 4.1 mi / 6.6 km
  • Changi Business Park - 3 mi / 4.9 km
  • Tanah Merah Ferry Terminal - 4.7 mi / 7.5 km
  • Downtown East - 5.8 mi / 9.3 km
  • Changi City Point - 3.7 mi / 5.9 km
  • Changi Museum - 4.9 mi / 7.9 km
  • Bedok Mall - 7.2 mi / 11.7 km

Getting around

  • Changi Airport (SIN) - 4 min drive
  • Singapore (XSP-Seletar) - 27 min drive
  • Johor Bahru (JHB-Senai Intl.) - 55 min drive
  • JB Sentral - 34 min drive
  • Changi Airport Station - 1 min walk

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms


  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge.

To reach the property from Terminal 1 or 2, guests should board the free skytrain located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Bar/lounge
  • Snack bar/deli
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Year Built - 2014
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Indonesian
  • Malay

In the room

Home comforts
  • Air conditioning
  • Slippers
Things to enjoy
  • Number of living rooms 1
Freshen up
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping

Special features


Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

The Haven by JetQuay, Singapore, Singapore’s small print

Also known as

  • Haven JetQuay Hotel Singapore
  • Haven JetQuay Hotel
  • Haven JetQuay Singapore
  • Haven JetQuay
  • The Haven By JetQuay Singapore
  • The Haven by JetQuay Hotel
  • The Haven by JetQuay Singapore
  • The Haven by JetQuay Hotel Singapore


Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Haven by JetQuay, Singapore, Singapore

  • Does The Haven by JetQuay offer free cancellation for a full refund?
    Yes, The Haven by JetQuay does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered on site at The Haven by JetQuay?
    Sorry, there's no onsite parking at The Haven by JetQuay.
  • Are pets allowed at The Haven by JetQuay?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Haven by JetQuay?
    You can check in starting at 3:00 PM. Check-out time is noon.

Recent reviews

Good 7.4 From 112 reviews

Very good 8.0
Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Tom, ie1 night trip
Poor 2.0
Just awful
Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Sarah, vn1 night trip
Poor 2.0
Worst place I ever stayed at.
A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
us1 night trip
Fair 4.0
Short stopover
The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Damian, th1 night business trip
Very good 8.0
Sleep only; Room doesn't have toilet or shower
If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Sharon, au1 night trip
Exceptional 10.0
Excellent location and quality
It's the second stay at this airport lounge/hotel. The customer service, cleanliness, and location are outstanding. Room price is fair for location. Bring an adaptor because the Singaporean wall outlet won't let you plug in the US devices. Wifi was fast. TV in room only 2 working channels.
Ursula, us1 night business trip
Very good 8.0
Location quiet good , clean but no vegetarian food provide .
TAN, my1 night trip
Exceptional 10.0
True Haven
The Haven by Jetquay is a ‘must’ and part of my trip costs to Spore. My plane arrived late and it is a relief to just check in and rest till the next day before heading downtown, The staff led by Zaleha is pleasant and service oriented: Haryani, Ann, others who worked behind the scenes eg. Housekeeping. Great service and value for tired travelers.
us1 night trip
Exceptional 10.0
Very Comfortable accommodation, Clean tidy , selection of snacks not so good .Easy location for a transit stopover!
Kym, au1 night business trip
Fair 4.0
The sevice staff at night was not good. There were 3 of them together working at the front desk. Not sure if it was language/communication issue or just the lack of knowledge on how to provide a warm hospitality to guests. Food provided was ery cold and not tasty at all, likely the staff did not give enough time and attention to defrost or warm it up. With the price i paid for a one night stay, i should have gone to stay at the real hotel, like Crown plaza nearby.
sg1 night romance trip

The Haven by JetQuay, Singapore, Singapore

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