6/10 Good
9 December 2024
Complaint
Hi
I wrote a couple of weeks ago but no response, we stayed at the Meriton Suites Waterloo.
We booked a king bed but this was clearly 2 single beds pushed together and it was very uncomfortable where the 2 beds joined, this was a special night for my wife and I and we pretty much had to sleep on seperate sides/beds, very disappointing.
I booked this hotel as it says on your website it has a pool and a gym, this is not correct, it's not even on the same property, you have to walk down the street 5 minutes to another property which was not ideal with my current injury, so we could not get to the pool.
We booked this hotel for a king bed and the pool and are very disappointed, I am a loyal Hotels.com customer and would appreciate your understanding with this situation.
Verified traveller
1-night trip
Verified Hotels.com guest review