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Santuario Playa

3.5 star property
Pet-friendly hotel with outdoor pool, connected to a shopping centre, near Mamitas Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Santuario Playa

Presidential Suite
Bar (on property)
Reception
Outdoor pool, pool loungers
Master Suite 2 Double Beds

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
  • Free breakfast
  • Pet-friendly
  • Spa
  • 24/7 front desk
  • Pool
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach towels
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Snack bar/deli
Feel at home
  • Children stay free
  • Playground on-site
  • Living room
  • Television
  • Garden
  • Terrace
The price is NZ$77
includes taxes & fees
3 Jan - 4 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Hairdryer
Digital channels
In-room safe
Daily housekeeping
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds

Master Suite 2 Double Beds

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
Digital channels
  • 42.25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Hairdryer
Digital channels
In-room safe
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Presidential Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Presidential Suite

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Premium bedding
Ceiling fan
2 bathrooms
Private bathroom
Hairdryer
  • 71 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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The price is NZ$59
includes taxes & fees
7 Jan - 8 January 2025
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About the area

Map
Av. 1 Norte entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Playacar Golf Club - 6 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
  • Tulum Intl. Airport (TQO) - 97 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

When you stay at Santuario Playa, you'll be in a fantastic location, only a five-minute walk from Quinta Avenida and Mamitas Beach. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. Other features include a snack bar/deli, a terrace and a garden. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 20 kg per pet)*
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–9:00 AM
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Separate living room

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 178 per vehicle (return. Maximum occupancy 7)
  • Early check-in can be arranged for an extra charge of USD 16 (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 16 (subject to availability)

Pets

  • Pets are allowed for an extra charge of USD 11 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Does Santuario Playa offer free cancellation for a full refund?
Yes, Santuario Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Santuario Playa?
Yes, there's an outdoor pool.
Are pets allowed at Santuario Playa?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 20 kg per pet. There's a charge of USD 11 per pet, per night. Food and water bowls are available.
Is parking offered on site at Santuario Playa?
Sorry, there's no on-site parking at Santuario Playa.
Is an airport shuttle service offered by Santuario Playa?
Yes, an airport shuttle is available. The charge is USD 178 per vehicle return.
What are the check-in and check-out times at Santuario Playa?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of USD 16 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 16 (subject to availability).
Is there an on-site casino at Santuario Playa?
No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.
What is there to do at Santuario Playa and nearby?
Santuario Playa has an outdoor pool and spa services, as well as a picnic area and a garden.
What's the area around Santuario Playa like?
Santuario Playa is located near Mamitas Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Main Beach.

Santuario Playa Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

Bruised up lady and toddler
Fell down the stairs since they decided to use plastic slick paint on the handrails which are also covered on tree gunk, the stairs are steep with a few remnants of anti slip strips, those are nearly eroded from I suspect are multiple falls. The staff heard the commotion and witness the bruises on myself and my toddler, their answer was to evade the topic and just indicate that they couldn't take care of it because of bad weather, some rain. On the last morning there was a block energy blackout and of course this dingy place had no back up power, which led to us precariously trying to not fall again while climbing the death stairs now without any light to help find the last remnants of anti slip strips No TV service, bad WiFi, bad toilets. This place is lucky I'm not litigious which might be what has led to such an abismal service.
Thomas, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Good for the price never again
Francisco, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good service
Paola, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Thomas, 4-night trip
Verified Orbitz guest review

8/10 Very good

Rafael, 2-night trip
Verified Expedia guest review

2/10 Poor

They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.
Scyi, 28-night trip
Verified Expedia guest review

8/10 Very good

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Edwin Alexis, 2-night business trip
Verified Expedia guest review

4/10 Fair

Water was too cold
Monica, 6-night trip
Verified Expedia guest review

2/10 Poor

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Anne, 9-night trip
Verified Expedia guest review

8/10 Very good

Good for a short stay in Playa
We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.
1-night family trip
Verified Hotels.com guest review

6/10 Good

The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Sheila, 6-night family trip
Verified Expedia guest review

4/10 Fair

The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
German, 7-night trip with friends
Verified Expedia guest review

6/10 Good

Ran down property. Not recommendable. Good location but overall a bad stay.
Ivan Blumenfeld, 6-night family trip
Verified Expedia guest review

8/10 Very good

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Reyna, 1-night trip
Verified Expedia guest review

8/10 Very good

Easy to walk to the beach just around 200 meters.
Simon, 1-night business trip
Verified Expedia guest review

8/10 Very good

maria, 4-night trip
Verified Expedia guest review

2/10 Poor

S
RAUL, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Very friendly staff!
Clark lemuel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Kayleigh, 2-night trip
Verified Expedia guest review

8/10 Very good

ZAHIN, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Juan, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Lawrence, 1-night trip
Verified Expedia guest review

4/10 Fair

In serious need of an update
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable at home chill vybes
Jaseon, 1-night trip with friends
Verified Expedia guest review

6/10 Good

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great
William, 1-night business trip
Verified Expedia guest review