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Hilton San Francisco Union Square

4.0 star property
Hotel with 2 bars/lounges, near Westfield San Francisco Centre

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton San Francisco Union Square

Exterior detail
Hiking
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Electric vehicle charging point
  • Pool
  • Bar
  • Connecting rooms available
  • Parking available
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Self parking
  • Coffee shop/cafe
  • Business centre
  • 73 meeting rooms
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is NZ$357
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Room, 3 Double Beds

Room, 3 Double Beds

Room, 3 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 3 Double Beds

View all photos for View 1 Bed Junior Suite Mobility/Hearing Access Tub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

View 1 Bed Junior Suite Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline View Junior Suite, 1 King Bed

Skyline View Junior Suite, 1 King Bed

Skyline View Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 1 Bed Mobility/Hearing Access Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite 1 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 5
  • 2 Queen Beds

View all photos for Skyline View - Corner King 1 Bedroom Suite

Skyline View - Corner King 1 Bedroom Suite

Skyline View - Corner King 1 Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for View 2 Beds Mobility/Hearing Access Tub

View 2 Beds Mobility/Hearing Access Tub

View 2 Beds Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for View 1 Bed Suite Mobility/Hearing Access Roll-in Shower

View 1 Bed Suite Mobility/Hearing Access Roll-in Shower

View 1 Bed Suite Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Corner 1 Bedroom Suite 2 Beds Tower 1

Corner 1 Bedroom Suite 2 Beds Tower 1

Corner 1 Bedroom Suite 2 Beds Tower 1

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe 2 Double Beds

Deluxe 2 Double Beds

Deluxe 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Pool View with Terrace - 1 King Bed

Pool View with Terrace - 1 King Bed

Pool View with Terrace - 1 King Bed

Highlights

Furnished patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite 2 Beds Mobility/Hearing Access Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite 2 Beds Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 King Bed 1 Bedroom Suite

1 King Bed 1 Bedroom Suite | Living area

1 King Bed 1 Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite with Parlor

2 Bedroom Suite with Parlor

2 Bedroom Suite with Parlor

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
2 bedrooms
Private bathroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Balcony Skyline View - 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Balcony Skyline View - 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe 2 Beds Mobility/Hearing Access Tub

Deluxe 2 Beds Mobility/Hearing Access Tub

Deluxe 2 Beds Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Balcony Skyline View - 1 King Bed

Balcony Skyline View - 1 King Bed

Balcony Skyline View - 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (with Parlor)

Suite, 1 Bedroom (with Parlor)

Suite, 1 Bedroom (with Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 5
  • 1 King Bed

View all photos for View 1 Bed Mobility/Hearing Access Tub

View 1 Bed Mobility/Hearing Access Tub

View 1 Bed Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bed Mobility/Hearing Access Roll-in Shower

1 Bed Mobility/Hearing Access Roll-in Shower | Living area

1 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bed Mobility/Hearing Access Tub

1 Bed Mobility/Hearing Access Tub

1 Bed Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Corner King Junior Suite

Deluxe Corner King Junior Suite

Deluxe Corner King Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe 2 Queen Beds

Deluxe 2 Queen Beds

Deluxe 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 1 King Bed

Deluxe 1 King Bed

Deluxe 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed

1 Queen Bed

1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, View (Mobility & Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible, View (Mobility & Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible, View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Floors 20-44)

Room, 1 King Bed, City View (Floors 20-44)

Room, 1 King Bed, City View (Floors 20-44)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline View Room, 2 Double Beds (Floors 20-44)

Skyline View Room, 2 Double Beds (Floors 20-44)

Skyline View Room, 2 Double Beds (Floors 20-44)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Parc 55 San Francisco - A Hilton Hotel

Pet-friendly
Parking available
Internet access
Free WiFi
8.6 out of 10, Excellent, (1245)
The price is NZ$357
includes taxes & fees
5 Jan - 6 January 2025
Parc 55 San Francisco - A Hilton Hotel
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About the area

Map
333 O'Farrell St., San Francisco, CA, 94102

What's nearby

  • Westfield San Francisco Centre - 5 min walk
  • Moscone Convention Center - 14 min walk
  • Ferry Building - 3 min drive
  • Lombard Street - 4 min drive
  • Pier 39 - 4 min drive

Getting around

  • San Francisco International Airport (SFO) - 19 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 26 min drive
  • San Carlos, CA (SQL) - 28 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 10 min drive
  • San Francisco Station - 23 min walk
  • Powell St & O'Farrell St Stop - 2 min walk
  • Powell St & Geary Blvd Stop - 4 min walk
  • Union Square & Market St Stop - 4 min walk

Restaurants

  • ‪Pinecrest Diner - ‬1 min walk
  • ‪Cityscape Bar and Restaurant - ‬3 min walk
  • ‪The Halal Guys - ‬1 min walk
  • ‪Cafe Mason - ‬1 min walk
  • ‪Hinodeya - ‬2 min walk

About this property

Hilton San Francisco Union Square

Hilton San Francisco Union Square puts you in a great location, within a 15-minute walk of Moscone Convention Center and San Francisco Museum of Modern Art. After visiting the 24-hour health club for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. Other features include an outdoor pool and a snack bar/deli. The helpful staff and location get good marks from fellow travellers. The property is only a short walk to public transportation: Powell St & O'Farrell St Stop is 2 minutes and Powell St & Geary Blvd Stop is 4 minutes.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Ukranian, Vietnamese

At a glance

DONE

Hotel size

    • 1921 rooms
    • Arranged over 46 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 3 AM
    • Express check-out available
    • Late check-in subject to availability
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • An adult aged 18 or older must assume all liability for the booking
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 34 kg per pet)*
    • Service animals welcome
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Covered on-site self-parking (USD 74.10 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Pool gate

What to do

  • Access to nearby health club

Working away

  • Business centre
  • 73 meeting rooms
  • Computer station
  • Conference space (150293 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1964
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Visual fire alarm
  • Vibrating pillow alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling

Special features

Dining

Poached – On-site restaurant.
Herb N' Kitchen – This coffee shop specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.
Cityscape Sky Bar – This rooftop bar only serves light fare. Open daily.
The Lobby Bar – On-site lobby lounge. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 41.20 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for USD 12.95 per night (rates may vary)
  • Wired internet access is available in guestrooms for USD 12.95 per day (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 59.97 for adults and USD 34.98 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per stay

Parking

  • Covered self-parking costs USD 74.10 per night with in/out privileges

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property offers WiFi in the lobby area only.

Also known as

Hilton Hotel San Francisco Union Square
Hilton San Francisco Union Square
San Francisco Union Square Hilton
Hilton Hotel San Francisco
Hilton San Francisco Union Square Hotel San Francisco
San Francisco Hilton
Hilton San Francisco Union Square Hotel
Hilton Francisco Union Square
Hilton San Francisco Union Square Hotel
Hilton San Francisco Union Square San Francisco
Hilton San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does Hilton San Francisco Union Square offer free cancellation for a full refund?
Yes, Hilton San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton San Francisco Union Square?
Yes, there's an outdoor pool.
Are pets allowed at Hilton San Francisco Union Square?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 34 kg per pet. There's a charge of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton San Francisco Union Square?
Yes. Self-parking costs USD 74.10 per night. Electric car charging is available.
What are the check-in and check-out times at Hilton San Francisco Union Square?
Check-in start time: 3 PM; check-in end time: 3 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Hilton San Francisco Union Square?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.
What is there to do at Hilton San Francisco Union Square and nearby?
Hilton San Francisco Union Square has 2 bars and an outdoor pool, as well as a 24-hour health club and access to a nearby health club.
Are there restaurants at or near Hilton San Francisco Union Square?
Yes, Poached offers American cuisine.
What's the area around Hilton San Francisco Union Square like?
Hilton San Francisco Union Square is in Union Square, a short 2-minute walk from Powell St & O'Farrell St Stop and 14 minutes' walk from Moscone Convention Center. Travellers say that this hotel is in a good location.

Hilton San Francisco Union Square Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

Elena, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Annaliza, 1-night trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Hotels.com guest review

8/10 Very good

Monica, 2-night family trip
Verified Hotels.com guest review

6/10 Good

It was just manageable. Every year I used to stay in this hotel in December. Also, every year the quality of hotel in its service is deteriorating. If I give a score pf 8/10 in 2011, it has now reduced to 4/10. That is the type of performance deterioration.
Dr MK, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Strikes, picket lines, and dated rooms
Extremely dated property. And there were strikes happening at all the hotel chains during our stay. It was miserable.
Tom, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Victor, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lydia, 1-night trip
Verified Hotels.com guest review

6/10 Good

Service and cleanliness need some work
The view from the room was excellent, however, the rooms are a little dated and could use a remodel. The ice machine on our floor didn't work and when I contacted the concierge about it, they advised me to go to another floor rather than offering to bring ice. I normally wouldn't mind this minor inconvenience at a lesser hotel, but the premium cost of staying here should include premium service. Also, the lobby floor near tower 1 elevator smelled like a garbage dump. I have stayed here several times and this most recent stay was the most disappointing. This is an excellent hotel for the most part but I expect a higher level of service and cleanliness at this price point.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Md Abeed H, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Hilton Service and fees is slipping...
Union Strike was extremely disrupting- replacement staff didnt seem yo know operations...check in was not accomodating...both lobby bar and club staff were extremly inexperienced...
Paul, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Edward, 3-night trip
Verified Hotels.com guest review

6/10 Good

They have a lot of protesters outside, making loud noises very unsafe
Jessie, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Protestor hot spot
Picketing- I completely understand the protesters have free speech but considering I was on a gift card by my boss I could hear the drumming and banging from my room on a high level. Waiting for my Uber to arrive and leave, I was accosted both times by the protesters getting in my face. Hotel tried to assist but was not enough- the protesters were even in the loading zone and not in the picket line. I was supposed to be relaxing...
Rhonda, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

The staff was protesting with sirens the whole time. The room was unsanitary because it hadn’t been cleaned. The hotel couldn’t have cared less about how terrible the experience was. They told me I could leave if I didn’t like it.
Jonathan, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Older hotel, declining, needs upgrades
Sejal, 2-night trip
Verified Hotels.com guest review

8/10 Very good

We came for my birthday and to see Wicked. The hotel was great, Except for the very obnoxious and loud protesters out front.
Alicia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Beatrice E, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patrick, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Sonja, 2-night trip
Verified Expedia guest review

2/10 Poor

Hilton Union Square workers on strike
Showed up at the Hotel on Day 2 of a strike with a picket line at the entrance. The Hotel made no attempt to contact me with prior warning that, in order to stay at the hotel I would have to cross that picket line. If I had known in advance I would have supported the workers efforts for better conditions by switching to another hotel. Once inside the hotel I was informed there was no maid service and no room service. The bars shut at 10pm due to lack of staff. Hotel itself is fine but the lack or prior notice or offer of a refund or alternative is not what I would have expected. Staff did their best but not a good experience.
David, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nillyreth, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nichole, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel, will return. Customer service was great. Hotel is well maintained, and clean.
Araceli, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Ghazanfar, 1-night trip
Verified Hotels.com guest review