4/10 Fair
28 December 2024
Not 5 star quality
This hotel is starting to look a bit tired and room furnishings in particular looks dated. The big gripe for us is that although we are staying for a total of 12 days this trip and staying in a premium room we were advised that that was insufficient to warrant the provision of an espresso machine which were reserved for suites. Seriously Shangri-la We are staying at 4 other 5 star hotels this holiday including The Shore, Banyan Tree and Sametnangshe Boutique - all excellent hotels - which provide coffee machines as standard. Here we get a couple of sachets of instant coffee granules. Pretty shocking for an allegedly prestigious hotel chain.
Peter
Peter, 1-night trip
Verified Hotels.com guest review