8/10 Very good
20 November 2024
Disappointing Check-in
We stayed at Staypineapple for four nights. Check-in was at 4pm which is later than most hotels. We arrived a tad early at 3.30pm, to be told our room wasn't ready - fair enough. We said we would be back at 4pm - it was closer to 5pm when we returned, and our room still wasn't ready. It was finally 6pm when we were able to check in. Meanwhile, I counted at least six other parties checking in while we waited - including two who checked in just after us at 3.30pm. We were offered a complimentary drink - red wine in a can! I would rather check-in to my room on time. It was also disappointing that the bar / cafe was completely closed (shut down). It's a shame that the check-in experience was so bad. Everything else was great - room was perfectly clean and beautifully presented and the staff were helpful and friendly (no point blaming the person who checked us in for the room not being ready, but management should sort the staffing levels of their housekeeping team).
Mark and Brenda
Mark and Brenda, 5-night trip
Verified Hotels.com guest review