Mex Hoteles puts you just a 5-minute drive from Plaza Las Americas and Ultramar Ferry Puerto Juárez. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool and a snack bar/deli. The helpful staff and location get great marks from fellow travelers.
Languages
English, Spanish
At a glance
Hotel size
100 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free covered onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Snack bar/deli
Working away
24-hour business center
4 meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Luggage storage
Multilingual staff
Pool loungers
Facilities
Mosquito nets
Fitness center
An outdoor pool
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
49-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Fees & policies
Children & extra beds
Rollaway beds are available for USD 25 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Policies
This property accepts credit cards, debit cards and cash.
Also known as
Mex Hoteles Hotel
Mex Hoteles Cancun
Mex Hoteles Hotel Cancun
Frequently asked questions
Does Mex Hoteles offer free cancellation for a full refund?
Yes, Mex Hoteles does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mex Hoteles?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Mex Hoteles?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mex Hoteles?
Yes, there's free self parking.
What are the check-in and check-out times at Mex Hoteles?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in is available.
Is there an onsite casino at Mex Hoteles?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (5-min drive) are both nearby.
What is there to do at Mex Hoteles and nearby?
Mex Hoteles has an outdoor pool and a fitness center.
Are there restaurants at or near Mex Hoteles?
Yes, there's an onsite restaurant.
What's the area around Mex Hoteles like?
Mex Hoteles is in Downtown Cancun, a short 10-minute walk from Benito Juarez Municipal Building and 10 minutes' walk from Mercado 23. Travelers love the hotel's prime location.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Good
Dec 25, 2024
What you'd expect from an inexpensive tourist hote
Hot water didn't work at first. Half the lights worked. The room was missing appliances like a hair dryer, etc. loud slamming and scraping sounds at night. Two days of cold showers before they fixed the issue. Otherwise, the bed was relatively comfortable and the AC got cold at night.
Ian
Ian, 3-night trip
Verified Hotels.com guest review
4/10 Fair
Dec 25, 2024
Hotel management gave me a room that someone else already checked into and I got walked in on. The toilet in the new room room wasn’t working, though maintenance did come to take a look at it asap. The room floor was a bit dirty. The hot water never got hot.
Brandy
Brandy, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 11, 2024
Dominic
Dominic, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 4, 2024
atheef
atheef, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 10, 2024
Adi
Adi, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 30, 2024
Joshua
Joshua, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Oct 17, 2024
Good location close to the ADO station, but the hotel is not in great condition. Additional "tax" was charged during check-in although my booking clearly stated that all taxes and fees are include din the price.
Jaan
Jaan, 1-night trip
Verified Wotif guest review
8/10 Very Good
Sep 9, 2024
Antonia
Antonia, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 9, 2024
PARISA
PARISA, 3-night trip
Verified Expedia guest review
2/10 Poor
Aug 24, 2024
Misael
Misael, 3-night trip
Verified Hotels.com guest review
2/10 Poor
Aug 20, 2024
Misael
Misael, 1-night trip
Verified Hotels.com guest review
6/10 Good
Jul 18, 2024
The staff are not so acomodating.
Nathaniel Bello
Nathaniel Bello, 4-night trip
Verified Orbitz guest review
10/10 Exceptional
Jul 5, 2024
Besher
Besher, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 2, 2024
Robert
Robert, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 27, 2024
Besher
Besher, 2-night trip
Verified Expedia guest review
6/10 Good
Jun 11, 2024
JUAN MARTIN
JUAN MARTIN, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 10, 2024
Excelente servicio y la habitación muy limpia
Omar
Omar, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 6, 2024
Troy
Troy, 1-night trip
Verified Expedia guest review
6/10 Good
May 31, 2024
The Hotel is in Downtown but doesn’t feel like downtown. Other then a few small stores arround the hotel, there’s nothing to do in the area. Good part is ADO bus terminal is close to Mex which makes it easy to travel from airport to the hotel. Worst part is the hotel rooms. I would give 1 star to the room. They were very depressing with no views at all. Not something I would recommend for vacation.
Bikramjit
Bikramjit, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
May 30, 2024
The property was great I’ve gone twice. Once in 2021 and recently in May of 2024. I go because I can walk across the street and there’s an extreme amount of nice bars and restaurants. The food is good at the hotel. They did give me a small room the second time but I think it’s because I bought it on Expedia. I think it’s best if you order your reservation on the original website. But the customer service is good.
Laura
Laura, 4-night family trip
Verified Expedia guest review
2/10 Poor
May 9, 2024
When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.
Alejandro
Alejandro, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
May 8, 2024
It is pretty average hotel. The price is ok.
Kouroush
Kouroush, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 23, 2024
Roxana
Roxana, 1-night trip
Verified Expedia guest review
8/10 Very Good
Apr 2, 2024
First stop of roadtrip
The Hotel was perfect for what we needed and for a short stay. Closed to Ado station and downtown but far from the beach. Very hard to find when we arrived with our rental car, should have better indication from the street. The pool is very small and next to a bar on the rooftop. The rooftop is not to inviting for guest who does not want to buy drinks or foods at the Bar.
Caroline
Caroline, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Apr 2, 2024
Close to transportation, people very helpful.
I didn’t like the shower, no hot water.