At Reef Palms Motel, you'll be a short five-minute drive from Cairns Esplanade and Cairns Marlin Marina. Guests can take a dip in the outdoor pool, and the Hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say great things about the helpful staff.
Languages
English
At a glance
Hotel size
41 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in/out available
Minimum check-in age – 18
Check-out time is 10 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open Monday - Sunday (7:00 AM - 7:00 PM) and Monday - Sunday (7 AM - 7:00 PM)
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Front desk hours are 7 AM - 5 PM on public holidays.
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Off-site
Free area shuttle
Free shopping centre shuttle
Other information
Smoke-free property
No stag or hen parties
Property amenities
Food and drink
Barbecue grills
Room service (limited hours)
Travelling with children
Free local shuttle
Local/corner shop
What to do
Horse riding nearby
Snorkelling nearby
Working away
Business centre
Meeting rooms
Computer station
Services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Library
An outdoor pool
Hot tub
Accessibility
Wheelchair-accessible
Wheelchair-accessible parking
Grab bar near toilet
Room amenities
Be entertained
Television
Digital TV channels
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Soundproofed rooms
Pillow-top mattress
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
Microwave
Kitchenette
Stovetop
Cookware, dishes and utensils
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Access via exterior corridors
Fees & policies
Refundable deposits
A damage deposit of AUD 100 will be collected before check-in
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge
Children & extra beds
Cots/infant beds are available for AUD 10.0 per stay
Rollaway beds are available for AUD 30.0 per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Reef Palms
Reef Palms Cairns North
Reef Palms Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel Cairns North
Frequently asked questions
Does Reef Palms Motel offer free cancellation for a full refund?
Yes, Reef Palms Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Reef Palms Motel?
Yes, there's an outdoor pool.
Are pets allowed at Reef Palms Motel?
Sorry, pets aren't allowed.
Is parking offered on site at Reef Palms Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Reef Palms Motel?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at Reef Palms Motel?
No, this motel doesn't have a casino, but Reef Hotel Casino (4-min drive) and Cazalys Cairns (6-min drive) are both nearby.
What is there to do at Reef Palms Motel and nearby?
Have fun with nearby activities such as horse riding and snorkelling. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Reef Palms Motel also has a picnic area and a garden.
Does Reef Palms Motel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a microwave.
Does Reef Palms Motel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Reef Palms Motel like?
Reef Palms Motel is a short 4-minute walk from Cairns Esplanade and 9 minutes' walk from Cairns Esplanade Charles Street Parkland.
Reef Palms Motel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
9.0/10
Staff & service
7.4/10
Amenities
8.0/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
2/10 Poor
16 November 2024
Disgusting
Whole room was filthy. Aircon was full of mould. Under bed was filthy a health risk bed and pillows stunk of b.o
Jamie
Jamie, 1-night trip
Verified Hotels.com guest review
4/10 Fair
7 November 2024
Evon
Evon, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
23 October 2024
Terry
Terry, 2-night trip
Verified Hotels.com guest review
2/10 Poor
17 October 2024
Disgusting
Bathroom hadn't been cleaned. Reception stunk, the grounds are neglected, and the facilities/rooms are very tired.
Verified traveller
1-night business trip
Verified Hotels.com guest review
4/10 Fair
20 September 2024
Nothing to like about the place 1.no milk in room to have with coffee 2.no toilet roll on Holder 3 .no shuttle bus to the airport and at $172.00 a night not happy.
Phillip
Phillip, 1-night business trip
Verified Wotif guest review
6/10 Good
17 September 2024
joanne
joanne, 1-night trip
Verified Wotif guest review
6/10 Good
28 August 2024
Giod location. Has potentual. Due to short staff cleaning not up to standard.
joanne
joanne, 1-night romance trip
Verified Wotif guest review
2/10 Poor
27 August 2024
when i booked it was for deluxe room i got family Room for 7 days, the noisy was horrible the locals was having a fight no manager to control it , the bed had hair over it no shower gel , the other 2 spare beds was dirty. felt like my bed was itchy every night worse hotel was the worst wish to get my money back
melissa
melissa, 7-night trip
Verified Expedia guest review
10/10 Exceptional
26 August 2024
Very close to airport. Large room. Nice fans
Paul
Paul, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 August 2024
Great place to stay in Cairns
Lovely place to stay and very convenient to the hospital that I needed to visit. Very convenient to shops, eateries and the main areas of Cairns! A quick walk to the lovely walk along the foreshore.
Andrew
Andrew, 2-night trip
Verified Hotels.com guest review
4/10 Fair
20 August 2024
Location near the airport was handy but it is in the direct flight path of all aircraft.
The room smelt unpleasant and was dirty. The curtains were hanging off the track. The fridge leaked. Not at all good value for money.
Michelle
Michelle, 1-night romance trip
Verified Expedia guest review
8/10 Very good
20 August 2024
Only overnight. Very pleasant. would stay there again.
Rob
Rob, 1-night trip
Verified Wotif guest review
6/10 Good
12 August 2024
Fortunately I contacted them to remind them I would be checking in later then 5:00 so they gave me instructions on how to get my key. Had I not I would not have been able to get into my room. The hotel is older. All the soaps were empty but the room was clean
Kathleen
Kathleen, 1-night trip
Verified Expedia guest review
6/10 Good
3 August 2024
The room stunk of cigarettes and tobacco. The curtains were really dirty.
Nicole
Nicole, 1-night family trip
Verified Lastminute guest review
8/10 Very good
3 August 2024
Other guests quite noisy
Barry
Barry, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 August 2024
Property manager was great. Very clean.
Elizabeth
Elizabeth, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
29 July 2024
Extremely helpful proprietors who made us feel very welcome. They bent over backwards to help.
The room was very comfortable.
Judith
Judith, 1-night romance trip
Verified Expedia guest review
2/10 Poor
28 July 2024
John
John, 1-night trip
Verified Expedia guest review
2/10 Poor
25 July 2024
This place was not as advertised. The hot tub has been broken for a long time, pool is locked, there is no breakfast or coffee and the shuttle does not run to town as advertised. (It only runs on certain days of the week to the airport and only in the morning.) The smell of cigarettes in our room and in the hallways was overwhelming and the neighborhood was dirty. It was a waste of our money and we wish we had stayed elsewhere.
Roger
Roger, 2-night romance trip
Verified Expedia guest review
4/10 Fair
21 July 2024
The room rates were reasonable.
We didnt like the shower above a plastic bath as this is a hazard for all ages. The unit needed a complete upgrade. The room was only serviced every 4 days and was extremely dusty. You could write your name in the dust on the tv cabinet. We had to wash all the cutlery and plates before we used them as they were filthy. The hotel policy was that when the tenant leaves they had to clean this stuff or be charged extra. Not good enough in our opinion.
Murray
Murray, 9-night romance trip
Verified Expedia guest review
8/10 Very good
21 July 2024
Bit noisy in the area. Very helpful staff.
Amanda
Amanda, 1-night trip
Verified Wotif guest review
8/10 Very good
16 July 2024
The new managers were very helpful, friendly & made their guests feel at home.
michelle
michelle, 10-night romance trip
Verified Wotif guest review
8/10 Very good
15 July 2024
We booked the double queen bed room which was lovely for my friend and I.
Maya
Maya, 1-night trip
Verified Expedia guest review
8/10 Very good
10 July 2024
Close to hospital
Noisy clients coming arriving late
judith
judith, 1-night business trip
Verified Wotif guest review
10/10 Exceptional
7 July 2024
The room smelled clean upon entry,the jet tub was relaxing,which is what my wife loves sitting in and the reason why we’ve been back multiple times and will most definitely be returning to Reef Palms.Special thanks to the female staff member who went above and beyond (06/07/24) to sort out a couple of minor issues we had which made our stay even more enjoyable and comfortable.Thank you.