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The Quay Hotel West Coast

3.0 star property
Hotel with restaurant, near West Coast Park

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Quay Hotel West Coast

Lobby
Deluxe Twin Room
Food and drink
Lobby
Front of property

Reviews

7.2 out of 10

Good

Popular amenities

  • Airport transfer
  • Non-smoking
  • Free parking
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • ATM/banking services
  • Vending machine
  • Water dispenser
  • Laundry service
  • Self-serve laundry
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
The price is NZ$149
includes taxes & fees
26 Jan - 27 January 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Electric kettle
Cable channels
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows

Superior Double Room, No Windows

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Electric kettle
Cable channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Electric kettle
Cable channels
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Deluxe Room, 2 Single Beds

ibis budget Singapore West Coast

Free parking
Free WiFi
Air conditioning
Laundry facilities
6.8 out of 10, (247)
The price is NZ$169
includes taxes & fees
11 Jan - 12 January 2025
ibis budget Singapore West Coast
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About the area

Map
428 Pasir Panjang Road, Singapore, 118769

What's nearby

  • West Coast Park - 3 min walk
  • National University of Singapore - 4 min walk
  • Clementi Mall - 5 min drive
  • VivoCity - 8 min drive
  • Universal Studios Singapore - 12 min drive

Getting around

  • Singapore (XSP-Seletar) - 34 min drive
  • Changi Airport (SIN) - 36 min drive
  • Senai International Airport (JHB) - 56 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 26.6 miles/42.8 km
  • Kempas Baru Station - 32 min drive
  • JB Sentral - 39 min drive
  • Haw Par Villa Station - 25 min walk
  • Kent Ridge Station - 27 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Niqqi's the Cheese Prata Shop - ‬2 min walk
  • ‪Fong Seng Fast Food Nasi Lemak - ‬2 min walk
  • ‪Cafe on the Ridge - ‬11 min walk
  • ‪The Mess - ‬10 min walk

About this property

The Quay Hotel West Coast

When you stay at The Quay Hotel West Coast, you'll be within a 15-minute drive of Universal Studios Singapore and Gardens by the Bay. Guests indulge in massages, then grab a bite to eat at the restaurant. Also, Marina Bay Sands Casino and Singapore Botanic Gardens are within a short drive.

Languages

Chinese (Mandarin), English, Malay

At a glance

Hotel size

  • 42 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 5:30 AM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Lockers available

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of SGD 55 per vehicle (one-way. Maximum occupancy 4)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children costs SGD 55 (one-way)

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore

Frequently asked questions

Does The Quay Hotel West Coast offer free cancellation for a full refund?
Yes, The Quay Hotel West Coast does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Quay Hotel West Coast?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Quay Hotel West Coast?
Yes, there's free self parking.
Is an airport shuttle service offered by The Quay Hotel West Coast?
Yes, an airport shuttle is available. The charge is SGD 55 per vehicle one-way.
What are the check-in and check-out times at The Quay Hotel West Coast?
Check-in start time: 2:00 PM; check-in end time: 5:30 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at The Quay Hotel West Coast?
No, this hotel doesn't have a casino, but Resort World Sentosa Casino (12-min drive) and Marina Bay Sands Casino (13-min drive) are both nearby.
What is there to do at The Quay Hotel West Coast and nearby?
Recommended spots to visit include West Coast Park (3-min walk) and National University of Singapore (4-min walk), along with Haw Par Villa (1 mi) and Clementi Mall (2 mi).
Are there restaurants at or near The Quay Hotel West Coast?
Yes, there's an on-site restaurant.
What's the area around The Quay Hotel West Coast like?
The Quay Hotel West Coast is a short 4-minute walk from National University of Singapore and 3 minutes' walk from West Coast Park.

The Quay Hotel West Coast Reviews

Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Very good

Sarawut, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Quite expensive for this kind of hotel, room very small, no separation between shower and toilet
PATRICK, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good stop for business travellers.
PAVITHRE, 4-night business trip
Verified Expedia guest review

2/10 Poor

Peng Cheng, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good
Very good
Yasser, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

All ok
Mohdaifizul, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel. Friendly staff
Piyanuch, 1-night trip
Verified Expedia guest review

8/10 Very good

You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
Stephen, 8-night trip
Verified Hotels.com guest review

2/10 Poor

Never stay here
Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
Robert, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Shibin, 7-night trip
Verified Expedia guest review

8/10 Very good

Good value for money
Thijs, 4-night trip
Verified Expedia guest review

8/10 Very good

Xxxxhjic
anthony, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
Maya, 6-night family trip
Verified Expedia guest review

2/10 Poor

NIGHTMARE
How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!
7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 6-night business trip
Verified Hotels.com guest review

8/10 Very good

Motusaga, 1-night trip
Verified Expedia guest review

10/10 Exceptional

thangavel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean room (made up everyday). Bus stops very close by.
Leonard, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Nice stay
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Kushan Sudheera, 8-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Zahir, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
Abiodun, 17-night family trip
Verified Expedia guest review

2/10 Poor

Do not recommend
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
Lorelei, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!
Verified Expedia guest review

6/10 Good

LIPING, 17-night trip
Verified Hotels.com guest review