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Casa de los Alcatraces

2.5 star property
Hotel within easy reach of Plaza 28

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Photo gallery for Casa de los Alcatraces

Superior Room | View from room
Exterior
Superior Room
Standard Room, 2 Queen Beds
TV
Downtown Cancun is home to Casa de los Alcatraces, where guests can connect to WiFi in public areas and enjoy a smoke-free environment. With its convenient location near Plaza 28 and Plaza Las Americas, this hotel offers the perfect blend of comfort and accessibility.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (3)

  • Daily housekeeping
  • Air conditioning
  • Limited hour front desk

Feel at home (4)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
TV
Fan
Private bathroom
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
TV
Fan
Private bathroom
Daily housekeeping
  • 14 sq m
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
10 Apr - 11 Apr
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About the area

Map
Ka'beh, Alcatraces, Smz 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Plaza 28 - 10 min walk - 0.8 km
  • Benito Juarez Municipal Building - 12 min walk - 1.0 km
  • Plaza Las Americas - 20 min walk - 1.7 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬1 min walk
  • ‪Black Café - ‬2 min walk
  • ‪Taqueria el Poblano - ‬6 min walk
  • ‪11:11 Club - ‬9 min walk
  • ‪Soberanis Hotel - ‬3 min walk

About this property

Casa de los Alcatraces

At Casa de los Alcatraces, you'll be a short five-minute drive from Plaza 28 and Plaza Las Americas. Also, Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez are within a short drive.

Languages

Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 8:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open daily from 8:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Travelling with children

  • Children stay for free (see details)

Services

  • Front desk (limited hours)

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

More

  • Daily housekeeping

Fees & policies

Policies

There is limited hot water on site.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts cash.

Also known as

Casa de los Alcatraces Hotel
Casa de los Alcatraces Cancun
Hotel la casa de los alcatraces
Capital O Casa de los Alcatraces
Casa de los Alcatraces Hotel Cancun

Frequently asked questions

Does Casa de los Alcatraces offer free cancellation for a full refund?

Yes, Casa de los Alcatraces does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Casa de los Alcatraces?

Sorry, pets aren't allowed.

Is parking offered on site at Casa de los Alcatraces?

Sorry, there's no on-site parking at Casa de los Alcatraces.

What are the check-in and check-out times at Casa de los Alcatraces?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Check-out time is noon.

Is there an on-site casino at Casa de los Alcatraces?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What's the area around Casa de los Alcatraces like?

Casa de los Alcatraces is a short 10-minute walk from Plaza 28 and 20 minutes' walk from Plaza Las Americas.

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Casa de los Alcatraces Reviews

Reviews

8.0

Very good

9.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

Excelente
Todo estuvo de maravilla. 100% recomendable.
Erika, 1-night trip

10/10 Exceptional

All excellent and properly no problems All good thanks for all the atentions
lalozo9, 4-night trip

10/10 Exceptional

Excelente servicio
El hotel está muy limpio y el administrador es una persona muy amable
Jesus, 1-night trip

2/10 Poor

It is a new hotel , witch is nice. The Staff has no education how to deal with customers, and zero hotel experience. Next door is a cheap hostel what plays music very loud hole night long until 5 am so you can not sleep there. Staff wants Cash only, there was also sometimes loud music in reception read all other reviews is my advice, there are better places to stay.
Rene, 3-night trip

8/10 Very good

Yes it was very clean when we arrived and the room was updated with new amenities BUT there are a few problems. First of all the front desk attempted to SCAM us by claiming we had not prepaid and payment was due in cash only. After ensuring him we prepaid, he realized we were not stupid and handed us our room key which had "prepagado' written on it. Prepaid. Also, room service did not clean our room at all or attempt to knock for cleaning. Thus we never received new sheets, towels, or toilet paper. Trash was never taken out as well. When i asked about new towels I was told they did not have any and we were to keep reusing the towels we had. When I asked for more toilet paper we were given a half used roll from what I assume came from another empty room. Overall, the room came with a nice fridge, tv setup, AC, and shower. Dont try to sleep with the windows open because the night clubs down the street will keep you up.
3-night trip

8/10 Very good

Loud music at reception, othwrwise perfect stay
Clean and overall really comfortable stay. Room got a kitchenette and a private bathroom and location excellent for ADO bus station, mercado 28 and bus stop for hotel zone (+downtown, ferry and else). Only thing bothering us was the very loud music from reception TV still after midnight; i needed to go twice to reception asking to lower the volume...
2-night trip