Na Balam Beach Hotel & Villas

Really nice hotel in a great location. Would recommend it highly if you are looking for a Hotel right on North Beach

The room really needs thicker curtains for privacy. It would have been nice to have a chair to sit in also. Finally, our dirty towels (face and hand) towels were never replaced even though we left them on the floor. It was a nice quiet location so we liked that. The restaurant was pretty good also

Very great location. Bed was very stiff, very stiff! Housekeeping only came in and moved stuff off bed, but did not change out towels or wash cloths. The room should have had a mini fridge to hold our drinks. Ad mentions free bottled water in the room, but this was not the case in ours. Ended up being woke up at 8:30A in the morning for construction on the room next to us. When we complained to management, they offered only excuses about the workers having the wrong time to start.

The internet did not work in the room the entire stay.Note there was no TV or mini fridge in the room.

The staff at Na Balam was amazing! Friendly, helpful. had great local knowledge of the island. We would have loved to have a refrigerator in our room. Also we would have like the doors to have a dead bolt on them instead of having to lock them from the inside with a key. Possibly some more lighting in and around the pool area. Uneven concrete paths tough to see at night. The beach was beautifully kept.

Second time staying at Na Balam, I love the location, the aesthetics, the staff but the beds are very stiff.

We LOVED our stay. The staff was extremely helpful and friendly. Accommodations were great. Stephanie was an excellent yoga instructor. Beaches were crowded in the afternoon, but it is easy to see why.

Na Balam was perfect all the way down. They went above and beyond to accommodate a few requests we made. What wasn't clear before booking is that Na Balam is actually two separate properties, one with more luxurious rooms by the best, with the majority of the rooms being across the street by the pool. We stayed on the beach side which was nice, of course, but all properties get the same access to the beach club and loungers, which is where you spend most of your time anyway. Room was clean and comfortable, A/C unit was very quiet and seemed pretty new. Perfect location with the best beach on the whole island. Great staff as I mentioned and seemed genuine. Great job guys.

If you want access to water and electricity, this may not be the hotel for you. We did not have any water for the first day of our trip. I took a shower on the beach in an outdoor facility that I found. I used the restroom in nearby restaurants since our toilet would not flush. We woke up without power (or air conditioning) one morning and got ready for our fishing trip in the dark. Our friends lost AC in their room for an entire night and had to move their room the next day when a room was available. This hotel feels like a slight upgrade to camping. The hotel staff kept insisting that the ENTIRE ISLAND lost power and water and that was a lie as water was flowing and power was running at adjacent restaurants and hotels. The location on the beach is good. The sunbeds are falling apart and service on the beach is poor at best. Everything seemed to be a struggle at this property and basic needs were not met. We did have WIFI on the property in our hotel room. No WIFI on the beach.

This hotel is amazing! The location on Playa Norte is perfect, the staff is very friendly and helpful. It’s perfect for a family vacation or for a couple. I can’t wait to be back!