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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Na Balam Beach Hotel & Villas

3-star3 stars
Calle Zazil Ha No 118, Isla Mujeres, QROO, 77400, Mexico

3-star beachfront hotel with outdoor pool, near Norte Beach
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Was charged for beach side but beach side is closed. I would of never booked at that…Aug 6, 2020
  • The hotel staff are extremely helpful and courteous. They, along with Na Balam's…Mar 19, 2020

Na Balam Beach Hotel & Villas

from NZ$200
  • Poolside Room
  • Deluxe Room
  • Two Bedroom Suite
  • Junior Suite

What’s around Na Balam Beach Hotel & Villas

Landmarks

  • On the beach
  • Norte Beach - 1 min walk
  • Garrafon Natural Reef Park - 22 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Aztlán Galería - 2 min walk
  • Cocal Beach - 7 min walk
  • Parador Fotográfico - 10 min walk
  • Terminal Marítima Isla Mujeres - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle

At a glance

Key facts

Hotel size

  • This hotel has 21 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
The front desk is open daily from 7 AM - 11 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle from 6:00 AM to 11:30 PM *

  • Ferry terminal shuttle *

Parking

  • Free extended parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Beach bar
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Na Balam Beach Hotel & Villas’s small print

Also known as

  • balam Hotel
  • Na Balam Beach Hotel & Villas Hotel Isla Mujeres
  • Na Balam & Villas Isla Mujeres
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres
  • Na Balam Beach Hotel & Villas Hotel
  • Na Balam Beach Hotel & Villas Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50 (subject to availability)

Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)

Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Na Balam Beach Hotel & Villas

  • Does Na Balam Beach Hotel & Villas offer free cancellation for a full refund?
    Yes, Na Balam Beach Hotel & Villas does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Na Balam Beach Hotel & Villas?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Na Balam Beach Hotel & Villas?
    Yes, there's free self and extended parking.
  • Is there a pool at Na Balam Beach Hotel & Villas?
    Yes, there's an outdoor pool.
  • Are pets allowed at Na Balam Beach Hotel & Villas?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Na Balam Beach Hotel & Villas?
    You can check in from 3 PM to 11 PM. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability).
  • Are there restaurants at or near Na Balam Beach Hotel & Villas?
    Yes, there's an onsite restaurant that serves Mediterranean cuisine. Nearby restaurants include Lola Valentina (6-min walk), Asia Caribe (6-min walk), and Rooster (6-min walk).
  • Is airport shuttle service offered by Na Balam Beach Hotel & Villas?
    Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.

Recent reviews

Very good 8.0 From 191 reviews

Exceptional 10.0
2 Day Stay
Really nice hotel in a great location. Would recommend it highly if you are looking for a Hotel right on North Beach
David, ca2 night trip
Good 6.0
Not on the beach
The room really needs thicker curtains for privacy. It would have been nice to have a chair to sit in also. Finally, our dirty towels (face and hand) towels were never replaced even though we left them on the floor. It was a nice quiet location so we liked that. The restaurant was pretty good also
us5 night trip
Good 6.0
Alright place, great location
Very great location. Bed was very stiff, very stiff! Housekeeping only came in and moved stuff off bed, but did not change out towels or wash cloths. The room should have had a mini fridge to hold our drinks. Ad mentions free bottled water in the room, but this was not the case in ours. Ended up being woke up at 8:30A in the morning for construction on the room next to us. When we complained to management, they offered only excuses about the workers having the wrong time to start.
James, us2 night trip
Good 6.0
Close to the beach but lacking amenities
The internet did not work in the room the entire stay.Note there was no TV or mini fridge in the room.
Suzanne, ca4 night trip
Very good 8.0
New years 2020!
The staff at Na Balam was amazing! Friendly, helpful. had great local knowledge of the island. We would have loved to have a refrigerator in our room. Also we would have like the doors to have a dead bolt on them instead of having to lock them from the inside with a key. Possibly some more lighting in and around the pool area. Uneven concrete paths tough to see at night. The beach was beautifully kept.
jeffrey, us8 night family trip
Exceptional 10.0
Good times
Second time staying at Na Balam, I love the location, the aesthetics, the staff but the beds are very stiff.
us4 night trip with friends
Exceptional 10.0
Highly recommend Na Balam
We LOVED our stay. The staff was extremely helpful and friendly. Accommodations were great. Stephanie was an excellent yoga instructor. Beaches were crowded in the afternoon, but it is easy to see why.
Kathy, us6 night romance trip
Exceptional 10.0
Really great, went above and beyond.
Na Balam was perfect all the way down. They went above and beyond to accommodate a few requests we made. What wasn't clear before booking is that Na Balam is actually two separate properties, one with more luxurious rooms by the best, with the majority of the rooms being across the street by the pool. We stayed on the beach side which was nice, of course, but all properties get the same access to the beach club and loungers, which is where you spend most of your time anyway. Room was clean and comfortable, A/C unit was very quiet and seemed pretty new. Perfect location with the best beach on the whole island. Great staff as I mentioned and seemed genuine. Great job guys.
Paul, us1 night romance trip
Fair 4.0
If you love camping, this hotel is for you!
If you want access to water and electricity, this may not be the hotel for you. We did not have any water for the first day of our trip. I took a shower on the beach in an outdoor facility that I found. I used the restroom in nearby restaurants since our toilet would not flush. We woke up without power (or air conditioning) one morning and got ready for our fishing trip in the dark. Our friends lost AC in their room for an entire night and had to move their room the next day when a room was available. This hotel feels like a slight upgrade to camping. The hotel staff kept insisting that the ENTIRE ISLAND lost power and water and that was a lie as water was flowing and power was running at adjacent restaurants and hotels. The location on the beach is good. The sunbeds are falling apart and service on the beach is poor at best. Everything seemed to be a struggle at this property and basic needs were not met. We did have WIFI on the property in our hotel room. No WIFI on the beach.
Alexis, us3 night romance trip
Exceptional 10.0
This hotel is amazing! The location on Playa Norte is perfect, the staff is very friendly and helpful. It’s perfect for a family vacation or for a couple. I can’t wait to be back!
Valentina, ca4 night family trip

Na Balam Beach Hotel & Villas

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