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Na Balam Hotel

3.0 star property
Beach hotel with outdoor pool, near North Beach

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Photo gallery for Na Balam Hotel

Aerial view
View from room
Poolside Room
Terrace/patio
Outdoor pool, pool umbrellas
Na Balam Hotel, located in the heart of Centro - Supmza 001, offers a sun-kissed beach getaway with an airport shuttle and beach bar. Unwind on the white sand beach or by the outdoor pool with umbrellas while enjoying Mediterranean cuisine at Oceanvs restaurant. With free WiFi in public areas, a garden to stroll through and helpful multilingual staff at your service.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • Airport shuttle
  • Ferry terminal shuttle
  • Terrace
  • Garden

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)
The current price is NZ$416
includes taxes & fees
27 Jul - 28 Jul

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Poolside Suite

Poolside Suite

Poolside Suite

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Free bottled water
  • 68 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Poolside Room

Poolside Room

Poolside Room

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 104 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Room Standard With Pool View

1 bedroom, in-room safe, individually decorated, individually furnished

Room Standard With Pool View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Izla Beach Front Hotel

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.8 out of 10, Excellent, 1,020 reviews
The price is NZ$342
includes taxes & fees
11 Jul - 12 Jul
Izla Beach Front Hotel
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About the area

Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

What's nearby

  • North Beach - 2 min walk - 0.2 km
  • Miguel Hidalgo - 6 min walk - 0.6 km
  • Isla Mujeres Cemetery - 6 min walk - 0.6 km
  • Isla Mujeres Ferry Terminal - 13 min walk - 1.1 km
  • Dolphin Discovery - 8 min drive - 6.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 120 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Lima y Coco - ‬2 min walk
  • ‪Stingray - ‬5 min walk
  • ‪Mayan Beach Club Restaurant & Tequileria - ‬10 min walk
  • ‪Tarzan - ‬7 min walk
  • ‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Na Balam Hotel

When you stay at Na Balam Hotel, you'll be within a 15-minute walk of North Beach and Isla Mujeres Ferry Terminal. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A beach bar, a terrace and a garden are other highlights. Fellow travellers love the helpful staff.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 21 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 11 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Parking

    • No on-site parking

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*
    • Ferry terminal shuttle*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair-accessible
ROOM

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
STAR_OUTLINE

Special features

Dining

Oceanvs – This beachfront wine bar specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (return)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres
HELP_OUTLINE

Frequently asked questions

Does Na Balam Hotel offer free cancellation for a full refund?

Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Na Balam Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Na Balam Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Na Balam Hotel?

Sorry, there's no on-site parking at Na Balam Hotel.

Is an airport shuttle service offered by Na Balam Hotel?

Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle return.

What are the check-in and check-out times at Na Balam Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Na Balam Hotel?

No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.

What is there to do at Na Balam Hotel and nearby?

Have fun with nearby activities such as cycling, boat tours and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Na Balam Hotel?

Yes, Oceanvs offers beachfront dining and Mediterranean cuisine.

What's the area around Na Balam Hotel like?

Na Balam Hotel is located near North Beach in Centro - Supmza 001, a short 12-minute walk from Isla Mujeres Ferry Terminal and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

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Na Balam Hotel Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Beach
Room
Location
Service staff
Breakfast
Islands
Food
Oasis
Shower
Massage

What guests liked

  • The property offers excellent beach access with beautiful white sand and gorgeous blue water right outside your door. (21 reviews)
  • The pool area is nice, tranquil, and perfect for relaxation with a great view. (6 reviews)
  • Breakfast was delicious and a huge bonus with a variety of options including coffee, eggs, toast, fresh fruit, and fresh orange juice. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10

Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
1-night trip

8/10

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
3-night trip

6/10

One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.
3-night trip

10/10

Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
7-night trip

10/10

Great location in playa Norte.
4-night trip

10/10

We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
2-night trip

10/10

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
7-night trip

10/10

This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
6-night trip

10/10

Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
3-night trip

10/10

great beach access and rooms with lofts
4-night trip

4/10

Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
2-night trip

10/10

Loved this property!
1-night trip

8/10

Proximity to the best beach in the Island
1-night trip

10/10

The staff was very friendly and accommodating. I would recommend the property, we will visit again.
4-night trip

10/10

Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
4-night trip

10/10

Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
3-night trip

4/10

We had stayed in the past 3 yrs but apparently they switched and updated half the property and used the old rundown side for guests who didn’t know better.towels were shabby, rooms had torn curtains and looked rundown,
3-night trip

10/10

Very relaxing and private hotel with friendly staff.
1-night trip

10/10

We loved the convenience of belong close to North beach and walking distance to Hidalgo St
5-night trip

10/10

Beautiful and quite
1-night trip

10/10

Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
5-night trip

8/10

Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
5-night trip

10/10

I loved the hotel, my room, the amenities & close to the beach.
1-night trip

6/10

This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
2-night trip

6/10

Pros: Location - steps away from Playa Norte Hotel grounds are shady - nice escape from the sun Cute cat on site Friendly & helpful staff Walkable to many restaurants and shops Decent AC Cons: Uncomfortable beds Dark rooms Very low water pressure No hot water - eked out one lukewarm shower in 3 days Very loud late at night on weekends due to parties at the MIA. Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations.
3-night trip