2/10 Poor
24 October 2024
Horrible Stay
We usually stay at this property 2-3 times per year and have for the last 5 years. We learned earlier in the year this property had been sold and is under new management. We were not allowed to check in early even though the maint tech employee onsite told us our room was ready. We arrived to NO HOT WATER, messaged in the morning took them all day and we arrived back to tools all over the bathroom and the bathtub faucet taken apart. We were left with no towels after the tech used them all and were brought no additional towels as promised. The tech arrived smelling heavily of marijuana and we had to sit in our room for 2 hours with our 2 daughters while this tech is high out of his mind trying to fix the water issue. When he was finished chunks of dirt kept running out of the faucet. We couldn't really shower during our 3 night stay. The outside stairs are crumbling to the point where it appears they are going to give out any moment. There isn't staff onsite anymore so you are left with text messaging a person who could care less about the issues going on. DO NOT RECCOMEND STAYING HERE!!
Miles
Miles, 3-night family trip
Verified Hotels.com guest review