Regent of Rotorua, Rotorua, New Zealand

This is a lovely modern hotel with great staff in a great location. However it is so close to eat street and the bars that it was very noisy on a Saturday night. So if you don’t mind sacrificing for a bit of noise then this hotel is for you. We were in the block closest to eat street so a unit in the block furthest from eat street may be ok.

Check in was slow and we had to go back twice as the hotel had forgotten to do things - e.g. take security deposit, couldn't find key to spa etc. Room was small - ended up paying over $260 for one night for 2 adults and one child, which would have been fine, but room was small compared to what we have got compared to what was paid in many other hotels.

We "checked in" early in the morning, then went to the geothermal wonderland. Only to come back in the afternoon and be told that the room we already checked in to was not available and that they were overbooked. While we were away they had moved us to a different hotel (and had already delivered our bags there). They didn't seem to care that much about it. We got to the new hotel, and it was not nearly as nice or clean. We looked online and the price of the new hotel they put us up in was 1/2 of the price of the Regents of Rotorua. Common practice is to put the guests in a hotel at, or greater, quality whenever there is an overbooking issue. Unfortunately that was not the case here. And I have to now contact hotels.com to get a refund for the difference.

Friendly and helpful staff. Room was comfortable, the bed was not so great, needs an upgrade. I was a bit disappointed with the kitchenette, it was very small and very hard to manage doing anything foody without a bench or somewhere to do it. Otherwise the room was warm albeit a bit small for 4 people in the lounge area.