Quest on Chapel, Melbourne, Australia

A bit noisy with thin walls and building works next door. Sheets, whilst new were a bit plastic like

Girl on reception was super happy, friendly and helpful!.

Great location. Good roomy apartments

The housekeeping was very inconsisitent. When we arrived there was half of a cold can of energy drink on the kitchen bench. Our room was not serviced on the first day until after 4.30pm, and no laundry detergent was left. We undersatnd the quaint no servicing on Sunday policy, but on Monday our room wasn't serviced until after 5pm, with no toilet paper left (or laundry detergent). Thats well over 48 hours with no servicing. The reception staff were amazing, but I do believe that the housekeeping is severely understaffed. As we stayed for a week, we probably experienced the problems more consistently than a normal one or two day stayer would. Hopefully, our feed back will help- we were delighted with all other aspects of our stay.

Location suited my business travel. Great staff and close to many facilities.

Disgusting linen... I was so so upset when I woke up in the morning and notice disgusting duvet with something like Menstrual fluid and blood and long hair. I checked in at night and I didn't notice this when I went to bed but saw it in the morning when the sheet was moved away... I was so disgusted.. Seems the bed was not changed after earlier guest seems had sex or whatever... Next day hen I came back from work, my room door was open and not closed by room service .. reception didn't care and said it "well it did happen" I asked for manager but never heard back from them... VERY BAD unpleasant experience.... WIFI is not free... Photos for the sheets are uploaded with these comment but not sure if Hotels.com will show them..

The staff on reception, especially Tara, were absolutely lovely! Room was nice and big and the location was ideal. Will definitely be back.

Not sure why the receptionist insist to charge me A$20 as late check out charge (check out time 10am and I checked out at 11:am). The receptionist claimed she called my room 4 times but I already informed the hotel the phone was not working when I checked in 2 days earlier. No one bother to fix the phone during my 2 days stay then charge me A$20 because they can't reach me! Someone knocked the door when I was in the bathroom....how wonderful!

It was clean and comfortable at a good rate. Shops,supermarket and food places were all in a convenient distane away. We would recommend people to stay there.

Excellent experience at Quest on Chapel. Will definitely return. Great location, 5 minutes to South Yarra Station. Tara at reception was an angel. Nothing was too much for the staff at Quest. Our rate was amazing and we were pleasantly surprised at the size of the apartment. Upgraded bathroom - extremely well equipped kitchen. Wifi is in the process of being upgraded so was a bit intermittent but we weren't there to use electronics! Close to Prahran market and many lovely coffee shops and restaurants.