As a last minute idea for my sons 4th birthday I decided to book at tropique as it was one of the few hotels left for the night under $300. We arrived for check in and no one was at the hotel even though checkin started after 2pm and it was only 3pm. We had to ring a number on from the reception desk and speak to a girl who didn't even work there, who rang th owner who was in Burleigh. We got told he would be over straight away so we drove around for 20 mins and came back. Still wasn't there so we rang the lady back and she gave the owner our contact details. Bearing in mind we had a 12 week old baby and a four year old with us who had been in the car for nearly 2 hours already and it was a hot day we were not happy. By the time we were seen, it was nearly an hour since we had arrived. No apologies, no offers to make it up to us or nothing. So we let it go and go up to our room. It was pretty horrendous. The kitchen looked u clean, the paint on the walls were peeling, the stainless steel fridge looked like it was peeling, there was a smell in the main bedroom and it was just generally unclean and run down. Considering the wait at check in and the fact we paid $290 to stay for the night we were not happy, but had to make the most of it for our little one. I wouldn't recommend anyone stay here. The only good thing about it is that it's relatively close to surfers and there's a lovely beach just at the end of the road.
