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Hotel Santa Croce

3.0 star property
Hotel with restaurant, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Croce

Deluxe Double Room, 1 Queen Bed
Exterior
Family Room | Living area
Reception
Penthouse with Private Balcony and Pool | Terrace/patio

Reviews

6.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Tour/ticket assistance
Feel at home
  • Full-sized fridge/freezer
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Cable TV service
  • Children's menu

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Desk
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Room

Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Separate bedroom
  • 60 sq m
  • City view
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Desk
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Las Camelias - ‬2 min walk
  • ‪Antoinette - ‬1 min walk

About this property

Hotel Santa Croce

When you stay at Hotel Santa Croce, you'll be in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. For a bite to eat, guests can visit santa croce, which serves Italian cuisine and is open for breakfast, lunch and dinner. A bar/lounge and a terrace are other highlights.

Languages

English, Italian, Spanish

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 10:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (2 total)
  • Restrictions apply*

Internet

  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children's menu

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance

Facilities

  • Safe-deposit box at front desk
  • Terrace

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Full-sized fridge/freezer

More

  • Daily housekeeping

Special features

Dining

Santa croce – This restaurant specialises in Italian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 110 for adults and MXN 110 for children
  • Airport shuttle service is offered for an extra charge of MXN 1200 per vehicle (one-way)

Policies

This property does not have lifts.
This property accepts credit cards.

Also known as

Hotel Adventure Experience playa del carmen
Hotel Adventure Experience
Adventure Experience playa del carmen
Hotel Santa Croce Hotel
Hotel Adventure Experience
Hotel Santa Croce Playa del Carmen
Hotel Santa Croce Hotel Playa del Carmen

Frequently asked questions

Does Hotel Santa Croce offer free cancellation for a full refund?
Yes, Hotel Santa Croce does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Santa Croce?
Yes, pets stay for free, with a limit of 2 total.
Is parking offered on site at Hotel Santa Croce?
Sorry, there's no on-site parking at Hotel Santa Croce.
Is an airport shuttle service offered by Hotel Santa Croce?
Yes, an airport shuttle is available. The charge is MXN 1200 per vehicle one-way.
What are the check-in and check-out times at Hotel Santa Croce?
Check-in start time: 2 PM; check-in end time: 10:30 PM. Check-out time is 11 AM.
Is there an on-site casino at Hotel Santa Croce?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
Are there restaurants at or near Hotel Santa Croce?
Yes, santa croce offers Italian cuisine.
What's the area around Hotel Santa Croce like?
Hotel Santa Croce is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Mamitas Beach.

Hotel Santa Croce Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Exceptional

Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Alex, 3-night trip
Verified Expedia guest review

8/10 Very good

Good location and price hotel
Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
JESSE, 2-night romance trip
Verified Hotels.com guest review

6/10 Good

Good and Quick
Good and Quick good for a night nothing much ... ...........................................................................
ravi , 1-night trip
Verified Expedia guest review

4/10 Fair

Concerned about privacy
Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.
Verified Hotels.com guest review

8/10 Very good

Close to shopping areas
I booked a room for 7 , 3 adults and 4 kids, and when I got there they show me a very nice apt with a kitchen two bathrooms and 3 rooms , outside swimming pool, Very nice,the day of checking in we arrived early they told me that the room was not ready, it was fine , I ask if we was getting the apt that they had show me they said yes , At the time of checking in everything change , someone made a mistake and we paid for it, no kitchen only one bathroom and only one room, they did try to help for their mistake by giving us two free breakfast, bot it wasn't enough, if they wanted more money for what they had promised they should have ask , I had no choice but to stay I had 4 kids and a lots of bags, 7 people, what was I supposed to do , walk around playa del Carmen and look for something else . Very disappointed
Jose , 2-night trip
Verified Expedia guest review

2/10 Poor

Dirty Hotel Smells Bad Very bad Experience
This is not a family hotel, is not clean, smells so bad and is in very bad condition. The reality is so different from the pictures that they show. At the moment we saw the room we try to cancel the reservation but the manager told to us that was no possible. We just couldn’t stay there with our little kids, and we move to other hotel, but the Hotel Adventure Experience charge to us anyway and they charge us more than the price that was on the reservation. We had very bad experience. !
Paola, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

not good
this hotel was dirty smells so bad the room didn't have any condition to stay,please expedia don't promote this hotel they don't have any they says
Claudia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

very clean room
we stayed just one night.. room very clean and comfortable
Norma, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great experience! Pros: - Amazing front desk staff - super friendly and helpful! - Perfect location! One block off of Fifth Ave (right near the middle!), and three blocks from the beach. We could stop by repeatedly throughout the day to cool off, drop things off, take a rest etc. -Quiet hotel! Despite how close it is to busy areas, it's very quiet. -AC and ceiling fan -TV -Good cleaning staff -Fridge (that locks - it was our safe while using the room...) - Little table/chairs and common area balcony outside the room. -Great price! Cons - Rooms are a little run down, but nothing too bad. A bit like a glorified hostel. - Sometimes there is a sewer smell that comes from the shower drain. -No free breakfast (we had some confusion with this, but I think it depends where you book it through). Overall I would definitely recommend this hotel to anyone who wants a basic, comfortable room from which they can explore Playa Del Carmen! We ended up loving the hotel!
Matt, 7-night trip
Verified Expedia guest review

6/10 Good

Great budget hotel but some renovations are needed
This is a budget hotel in need of renovations. The hotel staff is friendly and accommodating. The location is perfect for anyone who wants to be near the 5th avenue in Playa del Carmen. I stayed in room 11 which is aparently the suite. I had my own patio, jacuzzi, and was on the top floor.
4-night trip
Verified Expedia guest review

8/10 Very good

Great location, great staff!
The staff and administrators were great. The location is amazing, you can walk everywhere you want to. The AC broke twice in a week and the septic system smells at times.
7-night family trip
Verified Hotels.com guest review

2/10 Poor

Noisy! No Privacy! Unsafe!
Very bad experience! Noisy! No Privacy! Unsafe! The 1st night I stayed was so noisy. Only a very thin door which you can hear everything through and see around the frame into the other room. My neighbors were up all night listening to music, singing, banging stuff and having S#X. You could hear everything, even the guy farting in the bathroom which was right next to the door you shared with the other room.I tried putting towels on the floor to block the noise and light from under the door. I understand they were just having fun so I went to the desk and asked for another room. The owner said they didn't have any available but could put me in another the next night. He also said those rooms also share a door and could be just as noisy. Why don't they tell you this about the rooms online ? He said he could say something but I initially said no cause its just kids having fun. But the noise only got worse and he ended up saying something but it only made things worse. so I just asked for my 2nd nights stay to be refunded so I stay someplace else. At first he said no but after pressing he said yes and he will do it in the morning. I waited till 11 the next morning for the owner but he never showed so I had to eat the 50.They will try to deny it or blame it on something else or say it was me, but If there's any question in your mind about my review, call them and ask about the door, look at the online pictures, and save your money. Hotel One around the corner is much better.
Verified Hotels.com guest review

8/10 Very good

Very nice place to stay at.
Great location, inexpensive, comfortable, clean rooms, great staff, delicious food, and very safe.
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

Very nice place, great for backpackers and people who are looking for a great time. Super good location, close to everything.
Verified Hotels.com guest review

10/10 Exceptional

Great hotel!
This is a great budget hotel. Location, location, location! Restaurants, bars, clubs, shopping, mini mart, 5th ave. and the beach is all right there. It is also a very safe tourist area. The hotel staff and owners were very friendly. The complimentary breakfast at the cafe was delicious. The decor of the hotel is very fun. It is an older hotel and could use some updating but for the price it was safe, clean, comfy, and friendly! I wanted to stay their for my entire 11 day trip but they were booked. I ended up staying an extra day and will by back for the last 5 days of my trip. I would recommend to anyone looking for a good budget hotel located next to the heart of Playa!
Verified Orbitz guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Decent budget hotel
Not at all bad for the money charged. Friends staff, great location. Surprisingly quiet for the area. Shower head was broken, sink leaked, but the room was very clean. Beds need to be replaced, as well as lumpy pillows. Because we weren't expecting too much considering the price, we were okay with a one night stay but would not want to stay longer.
Verified Orbitz guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Not bad. Just a couple problems.
1) Our room door was left unlocked by staff. Right after we checked in, we went out. From the nearby street we watched two men (owners or staff) enter the room for a few minutes. I assume they were checking on something, or working on something in the room. (They left empty-handed.) When we returned to the room later, the door was unlocked. 2) Breakfast is included. If you were not aware, because you did not notice it on your reservation, like me, make sure to ask about it. The front desk never mentioned it until we were checking out, after 5 nights. Also, the nearby buildings rooftop air conditioner units are LOUD.
Verified Hotels.com guest review

4/10 Fair

Great location, but...
We really wanted to like this hotel, with it's fun art work painted on the room walls, the pleasant open air landings at each floor that were furnished with tables and chairs for socializing with other guests, and the great location in the heart of Playa del Carmen. The rooms were large, the staff did their best to be accommodating, the floors, beds and bathroom was kept clean and orderly by the staff and the AC worked fine. However, the room had many problems, most significantly of which was the plumbing, in that the sink drain and the shower drain both lacked P-Traps, resulting in a heavy accumulation of foul smelling sewer gas in the rooms once the windows were closed and the AC turned on. The toilet fill valve would also stick shut, so the tank would not automatically refill, and the valve inside the tank had to be jiggled after each flush so that it would refill. Electrical problems included the electrical outlet by the sink in the bathroom which was not anchored in it's junction box, but was left dangling, exposed wires and all, inches from the sink. In addition, the hotel ran out of bath towels on the second day, leaving us to use hand towels to dry off from our showers. On check-out, I was unable to print our airplane boarding passes due to a connection problem their printer had with the hotels network. This is a hostel that is striving to become a hotel. I hope it finds success in this endeavor through better management and attention to detail.
Verified Travelocity guest review

4/10 Fair

Bad experience, room has no any towel, the water is stink, etc.
Verified Expedia guest review

8/10 Very good

Perfect budget hotel in Playa
This hotel was great for the price. The room was spacious and clean; although the beds were a little hard. Because of unexpected travel delays needed to stay in the room longer then my scheduled checkout time. management was overly accommodating and allowed us to stay several extra hours.
Verified Hotels.com guest review

6/10 Good

Was okay for a inexpensive place to stay.
Not horrible for a budget location but not great either. The good: Location was great, a short walk to just about everywhere we wanted to be in Playa del Carmen, the room had AC, a fridge, a nice balcony area and they made our beds and gave us fresh towels every day. The Bad: We didn't have any issues but it didn't feel really secure either, no dead bolt or chain lock on the door. There was no goose neck on the bathroom sink plumbing to create an air lock so our bathroom constantly smelled like sewage. Wasn't too awful as long as we kept the window open.
Verified Hotels.com guest review

8/10 Very good

good adventure
Nice stuff very helpfull rooms are big and clean bathromm big with high prssure and hot water good location .
Verified Hotels.com guest review