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LABNA' Suites Tulum
Hotel with restaurant, near Tulum National Park
- Free WiFi
- Price Guarantee
Restrictions related to your trip
COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
6.6.Good.47 verified Hotels.com guest reviews
Overall everything was good. There is quite a bit of noise from the bars downstairs. But…
Jan 3, 2020
Horrible experience. Property is still under preparation and the amenities are not what…
Dec 28, 2019
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Social distancing measures are in place
- Guests are provided with free hand sanitizer
- Free WiFi
- Free parking
- Airport transfer
- Air Conditioning
Property highlights
Main amenities
- 10 guestrooms
- Daily housekeeping
- Near the beach
- Restaurant and bar/lounge
- Airport shuttle
- Terrace
For families
- Private bathroom
- Separate bedroom
- Premium TV channels
- Television
- Free toiletries
- Garden
What’s around
- In Tulum City Center
- Tulum National Park - 23 min walk
- Tulum Mayan Ruins - 41 min walk
- Dos Aguas Park - 7 min walk
- Playa Paraiso - 3.1 mi / 5 km
- Gran Cenote - 2.6 mi / 4.3 km
Enter dates for 2 guests
- Superior Suite
- Deluxe Suite
Location
- In Tulum City Center
- Tulum National Park - 23 min walk
- Tulum Mayan Ruins - 41 min walk
What’s around
Landmarks
- In Tulum City Center
- Tulum National Park - 23 min walk
- Tulum Mayan Ruins - 41 min walk
- Dos Aguas Park - 7 min walk
- Playa Paraiso - 3.1 mi / 5 km
- Gran Cenote - 2.6 mi / 4.3 km
- Playa Ruinas - 2.4 mi / 3.8 km
- SFER IK - 2.9 mi / 4.6 km
- Tulum Beach - 3.6 mi / 5.9 km
- Las Palmas Public Beach - 3.2 mi / 5.2 km
- Tulum Monkey Sanctuary - 4.4 mi / 7 km
Getting around
- Airport shuttle (surcharge)
- Beach shuttle (surcharge)
At a glance
Hotel size
- This hotel has 10 rooms
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Special check-in instructions
The front desk is open daily from 8:00 AM - midnight. Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 15
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transfers
- Airport shuttle (available 24 hours)*
Parking
- No onsite parking
- Free offsite parking nearby
- Street parking available
In the hotel
Food and drink
- Restaurant
- Bar/lounge
- Barbecue grills
Things to do
- Beach shuttle (surcharge)
Services
- Front desk (limited hours)
- Tours/ticket assistance
- Luggage storage
Facilities
- Designated smoking areas
- Garden
- Terrace
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Air conditioning
- Ceiling fan
- Espresso maker
Things to enjoy
- Individually decorated
Freshen up
- Private bathroom
- Rainfall showerhead
- Shower only
- Free toiletries
Be entertained
- Flat-screen TV
- Premium TV channels
Stay connected
- Free WiFi
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
Small print
Also known as
- Casa Kopal Hotel Tulum
- Casa Kopal
- KOPAL Tulum
- LABNA' Suites Tulum Hotel
- LABNA' Suites Tulum Tulum
- LABNA' Suites Tulum Hotel Tulum
- Casa Kopal Hotel
- Casa Kopal Tulum
Optional extras
Airport shuttle service is offered for an extra charge of USD 100.00 per vehicle (one way)
Beach shuttle service is offered for an extra charge
Policies
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, LABNA' Suites Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
- No, unfortunately, but there's free parking nearby.
- Sorry, pets aren't allowed.
- You can check in from 3 PM - midnight. Check-out time is noon.
- Yes, there's an onsite restaurant. Nearby restaurants include la nave (3-min walk), Pollo Bronco (4-min walk), and La Hoja Verde (4-min walk).
- Yes, an airport shuttle is available. The charge is USD 100.00 per vehicle one way.
- LABNA' Suites Tulum has a garden.
6.6.Good.47 verified Hotels.com guest reviews
- 2.0.Poor
Not even a bar of soap. When I arrived, I was told I had no reservation. The woman didn't speak English so she wouldn't speak to the Expedia representative. It was late and I was tired, so this was very upsetting. Then she messaged the manager, I guess and I was told I could stay the night and pay tomorrow. I had already paid. It said espresso machine in room. NO. There was a water heater but no instant coffee, or anything. It says free bottle water. I was told "NO". And offers breakfast, I was told "NO." I complained and the next day I received a Mr. Coffee type maker and 4 packs of instant coffee and a PARTIALLY USED bottle of water. I stayed 7 days. At NO time did they clean the room, or make the bed. I had to go ask for clean towels and empty my trash can--this is a place where you have to put your toilet paper in the trash can...It had a safe but they couldn't find the key to it. I came back one evening and the outer gate was locked. It had not previously been locked and I had not been told of a code. I was lucky that someone in the restaurant downstairs knew it. I rarely could find anyone at the reception desk. This hotel is terribly misrepresented and very overpriced for their total lack of service. The bed was very comfortable, and the area was great, as long as you are good with noise. Street food, restaurants and bars, live music.
6 night family trip, Dec 23, 2019
Verified Expedia guest review
- 8.0.Very good
Nice and clean, excellent location. Above a bar but actually the bands are excellent so I didn't mind them. Pretty good for the price.
3 night family trip, Oct 12, 2019
Verified Expedia guest review
- 8.0.Very good
Lots of other reviews mention noise outside from the bars - and whilst there is some noise it really isn’t too bad at all. The hostel itself is stunning and our room was exceptional.
3 night trip, Apr 11, 2019
Verified Expedia guest review
- 6.0.Good
It's ok place , but they gotta do something with weird smell coming from renovation or something like this. Also not a cons , but be aware this lodging is located in very busy (read 'noisy') street, so get ready to enjoy night life vibes in your room as much as people outside.
1 night trip with friends, Feb 20, 2019
Verified Expedia guest review
- 8.0.Very good
Very nice rooms, great staff. Had some issues with the toilet in the room I was assigned but they quickly moved me to another one, no complaints.
GerardoGala, 1 night trip, Jan 19, 2019
Verified Orbitz guest review
- 8.0.Very good
Good place
Good location, although a little noisy (but that didn't really bother us). The hotel seems to have been recently renovated, and does have a certain style. Overall, all good, I would stay there again. Only matter to point out: breakfast is practically fruit and self service cereals from a box.
Mario, 1 night trip with friends, Nov 21, 2018
Verified Hotels.com guest review
- 10.0.Exceptional
This hotel is a gem for the budget traveler. It is centrally located, clean and comfortable, a/c, and wi-fi. The only concern is the loud music playing from local bars.
Sonya, 5 night trip, Sep 27, 2018
Verified Expedia guest review
- 2.0.Poor
Noisy as a nightclub.
Really disappointing! Stinky rooms! No running water for a few hours in the morning! Breakfast was a joke; a couple of toasted breads, a spoon of jam, a little melons and a cup of coffee. Bedsheets were stained and a lot of hair on the bed and room! A lot of noise during night untill morning because of partying in the clubs of next street. Hotel provids ear plugs to get rid of noise and sleep. Washroom was stinky and dirty.
Pourya, 2 night romance trip, Sep 11, 2018
Verified Hotels.com guest review
- 10.0.Exceptional
Lovely little hostel
Great location really central to a very nice restaurant bar area with lots of options, also within walking distance of local amenities eg: ADO station, convenience stores, banks, etc
David, 1 night trip, Aug 14, 2018
Verified Hotels.com guest review
- 6.0.Good
Basic, clean room. Comfy, firm bed. Friendly greeting and easy to find. Free water bottles and basic breakfast included. If I had realized that the room was literally next door to (as in shared a wall with) a live music venue, I might have made a different choice. But I turned the fan on and I'm used to sleeping through a lot of noise, so it was fine...I just needed a place to sleep. Noting it here so others can make an informed decision. It was in a primo location near bars and restaurants, so if nightlife access is your thing, you got it.
1 night trip, Aug 5, 2018
Verified Hotels.com guest review