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SO/ Auckland

5.0 star property
Luxury hotel with spa, near University of Auckland

Choose dates to view prices

SO/ Auckland features a rooftop terrace and puts you only steps from Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Bar
  • Airport transfer

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Valet parking
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Separate bath and shower
  • Television
The current price is NZ$289
includes taxes & fees
30 Nov - 1 Dec

Why we love this property

Spa indulgence
The full-service spa offers daily treatments, including massages in couples rooms. A sauna, steam room, and 24-hour health club complete this wellness haven.
City centre art showcase
Discover local artists' work while relaxing on the rooftop terrace. This luxury hotel offers a perfect blend of culture and comfort in the heart of the city.
Diverse dining delights
Experience 2 restaurants and bars featuring international cuisine. Buffet breakfast includes vegetarian, vegan, organic, and locally-sourced options.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Studio King

1 bedroom, premium bedding, minibar, in-room safe

Studio King

  • Sleeps 2

View all photos for Atelier Suite

1 bedroom, premium bedding, minibar, in-room safe

Atelier Suite

  • Sleeps 2

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Premium bedding
Separate bath and shower
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Premium bedding
Separate bath and shower
  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Premium bedding
Separate bath and shower
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed (Collection Accessible)

1 King Bed (Collection Accessible)

1 King Bed (Collection Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Premium bedding
Separate bath and shower
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Collection

1 bedroom, premium bedding, minibar, in-room safe

Collection

  • Sleeps 2

View all photos for Collection Twin

1 bedroom, premium bedding, minibar, in-room safe

Collection Twin

  • Sleeps 2

View all photos for Collection Accessible, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Collection Accessible, 1 King Bed

  • Sleeps 2

View all photos for LOFT SUITE, Club Signature Access, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

LOFT SUITE, Club Signature Access, 1 King Bed

  • Sleeps 2

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About the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.2 km
  • Princes Wharf - 5 min walk - 0.5 km
  • Auckland Ferry Terminal - 5 min walk - 0.5 km
  • Sky Tower - 9 min walk - 0.8 km
  • SkyCity Casino - 9 min walk - 0.8 km

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Remuera Station - 6 min drive
  • Auckland Baldwin Avenue Station - 8 min drive
  • Gaunt Street Tram Stop - 16 min walk
  • The Strand Station - 17 min walk
  • Jellicoe Street Tram Stop - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪kingi - ‬1 min walk
  • ‪Hi-So - ‬1 min walk
  • ‪The White Lady - ‬2 min walk

About this property

SO/ Auckland

SO/ Auckland features a rooftop terrace and puts you only steps from Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club.

At a glance

DONE

Hotel size

    • 130 rooms
    • Arranged over 15 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2.5 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered on-site valet parking (NZD 65 per night; includes in/out privileges)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu
  • Baby bath
  • Pool gate

What to do

  • Yoga classes

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels
  • Streaming services
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

So/ Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Javalab – This café serves lunch, dinner and light fare. A children's menu is available.
Harbour Society – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Hi So – On-site rooftop bar. Open daily.
Mixo – On-site bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 49 per person
  • Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night

Parking

  • Covered valet parking costs NZD 65 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland offer free cancellation for a full refund?

Yes, SO/ Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at SO/ Auckland?

Yes, there's an indoor pool.

Are pets allowed at SO/ Auckland?

Sorry, pets aren't allowed.

Is parking offered on site at SO/ Auckland?

Yes. Valet parking costs NZD 65 per night. Electric car charging is available.

Is an airport shuttle service offered by SO/ Auckland?

Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.

What are the check-in and check-out times at SO/ Auckland?

Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an on-site casino at SO/ Auckland?

No, this hotel doesn't have a casino, but SkyCity Casino (12-min walk) is nearby.

What is there to do at SO/ Auckland and nearby?

On-site recreation at SO/ Auckland includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SO/ Auckland also has 2 bars and a 24-hour health club, as well as a sauna.

Are there restaurants at or near SO/ Auckland?

Yes, there are 2 on-site restaurants, featuring international cuisine.

What's the area around SO/ Auckland like?

SO/ Auckland is in Auckland Central Business District, a short 2-minute walk from Auckland Britomart Station and 2 minutes' walk from Queen Street Shopping District.

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