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SO/ Auckland

5.0 star property
Luxury hotel with 2 restaurants, near University of Auckland

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SO/ Auckland

Terrace/patio
Indoor pool
Premium bedding, free minibar, in-room safe, desk
Front of property
Suite, 1 King Bed (Atelier. Club Signature Access) | Executive lounge

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • Pool
    Pool
  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Spa
    Spa
  • Connecting rooms available
    Connecting rooms available
  • Airport transfer
    Airport transfer
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Valet parking
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare
For families
  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The price is NZ$250
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

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50-inch LED TV with digital channels, TV, Netflix
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Pool
Spa
Parking available
Free WiFi
8.6 out of 10, Excellent, (1006)
The price is NZ$167
includes taxes & fees
21 Dec - 22 Dec
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About the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

  • University of Auckland - 4 min walk - 0.4 km
  • Auckland Ferry Terminal - 5 min walk - 0.5 km
  • Princes Wharf - 7 min walk - 0.6 km
  • Sky Tower - 12 min walk - 1.0 km
  • SkyCity Casino - 12 min walk - 1.0 km

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Remuera Station - 6 min drive
  • Auckland Greenlane Station - 7 min drive
  • Halsey Street Tram Stop - 15 min walk
  • Gaunt Street Tram Stop - 16 min walk
  • The Strand Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Giapo - ‬1 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Burgerfuel - ‬2 min walk
  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪Ortolana - ‬2 min walk

About this property

SO/ Auckland

SO/ Auckland features a rooftop terrace and puts you only steps from Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club.

Languages

Chinese (Mandarin), English, Hindi

At a glance

Hotel size

  • 130 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The property charges 2.5 per cent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Covered on-site valet parking (NZD 65 per night; includes in/out privileges)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu
  • Baby bath
  • Pool gate

What to do

  • Yoga classes

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Climate-controlled air conditioning and heating
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

SO/ SPA has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Javalab – This café serves lunch, dinner and light fare. A children's menu is available.
Harbour Society – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Hi So – On-site rooftop bar. Open daily.
Mixo – On-site bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 49 per person
  • Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night

Parking

  • Covered valet parking costs NZD 65 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland offer free cancellation for a full refund?
Yes, SO/ Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at SO/ Auckland?
Yes, there's an indoor pool.
Are pets allowed at SO/ Auckland?
Sorry, pets aren't allowed.
Is parking offered on site at SO/ Auckland?
Yes. Valet parking costs NZD 65 per night. Electric car charging is available.
Is an airport shuttle service offered by SO/ Auckland?
Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.
What are the check-in and check-out times at SO/ Auckland?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at SO/ Auckland?
No, this hotel doesn't have a casino, but SkyCity Casino (12-min walk) is nearby.
What is there to do at SO/ Auckland and nearby?
On-site recreation at SO/ Auckland includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SO/ Auckland also has 2 bars and a 24-hour health club, as well as a sauna.
Are there restaurants at or near SO/ Auckland?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around SO/ Auckland like?
SO/ Auckland is in Auckland Central Business District, a short 2-minute walk from Auckland Britomart Station and 5 minutes' walk from Auckland Ferry Terminal.

SO/ Auckland Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

james, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lauren, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Francesco, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really modern, clean hotel
Sarah, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Artur, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Easy walking distance to spark arena!
John, 1-night romance trip
Verified Expedia guest review

8/10 Very good

-
Melvin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous hotel, staff were so friendly and helpful definitely staying again
Will, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

6/10 Good

Maram, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel. Loved ataying there will be back
Wayne, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Casey, 1-night trip
Verified Expedia guest review

8/10 Very good

Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying
Marianne, 2-night trip
Verified Wotif guest review

8/10 Very good

It was a great experience except for the surprise parking fee that I though was for free
Bing, 9-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!
Jessica, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing stay
So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice
Man Yee, 1-night trip
Verified Hotels.com guest review

8/10 Very good

disappointed with the room as the urban room I booked and viewed had the bath near the window looking out over the city however they said that isnt what I booked but i checked again and it was anyway I paid cash to stay another night and they moved us to the correct room first time since booking with expedia this has happened the photos werent correct for the room
Lorraine, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Raven, 1-night trip
Verified Expedia guest review

8/10 Very good

Kazumi, 1-night trip
Verified Expedia guest review

6/10 Good

Charlotte, 1-night trip
Verified Hotels.com guest review

6/10 Good

SO Disappointing.
Great location, very cool hotel, and some thoughtful touches like complimentary mini-bar. BUT: curtains closed leaving large gaps, so room was light, not double glazed so lots of road/people noise (2nd floor room), toilet had a sliding door that was shared with the shower, so you could only use one at a time, and the door didn't close fully so no privacy. We had a balcony, which could have been nice, but it was very sad, only had one chair, some dead plants, and nothing really dividing our balcony from the next room.
Dominic, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful location and excellent staff
Lynsey, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

I enjoyed the whole experience.
Wayne, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the friendly staff and the swimming pool
Rory, 1-night trip
Verified Expedia guest review