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Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention centre, near Forum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Cancun

View from room
On the beach, white sand, beach umbrellas, beach towels
Exterior
Minibar, in-room safe, blackout curtains, soundproofing
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.2 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Gym
  • Non-smoking
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is NZ$320
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
Spa
Free parking
Internet access
7.8 out of 10, Good, (1464)
The price is NZ$350
includes taxes & fees
16 Dec - 17 Dec
Emporio Cancun Optional All Inclusive
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Forum Beach - 4 min walk - 0.4 km
  • La Isla Shopping Mall - 5 min drive - 4.1 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a five-minute walk of Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and manicures and pedicures. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers love the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 502 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Toys
  • Children's books

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 91

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas – This poolside restaurant serves breakfast, lunch and dinner. Open daily.
Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Aquamarina – This restaurant serves breakfast, lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 270 for adults and MXN 135 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?
Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Cancun?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Krystal Cancun?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Krystal Cancun?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Krystal Cancun?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Krystal Cancun?
No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
What is there to do at Krystal Cancun and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Krystal Cancun?
Yes, there are 4 on-site restaurants, featuring Mexican cuisine and poolside dining.
What's the area around Krystal Cancun like?
Krystal Cancun is located on the waterfront in Zona Hotelera, a short 3-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. Travellers say that the area is walkable and good for shopping.

Krystal Cancun Reviews

Reviews

7.2

Good

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

Fernando, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oscar, 1-night trip
Verified Hotels.com guest review

6/10 Good

Farid, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Pedro J, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Jose, 1-night trip
Verified Expedia guest review

8/10 Very good

Kawall, 6-night trip
Verified Expedia guest review

10/10 Exceptional

very good place and staff
Priscila, 4-night family trip
Verified Expedia guest review

8/10 Very good

The hotel location was pretty convenient, I just think that our room was a little dated, our bed was a little worn out but we e love the location and the beach, the best beach for our liking.
Claudia, 2-night family trip
Verified Expedia guest review

8/10 Very good

Unpleased i was charged twice for breakfast i paid cash and was charged to the room. Other then that place is ok
Fernando, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Jorge, 4-night trip
Verified Expedia guest review

6/10 Good

Location of the hotel is convenient. Restaursnts and attration near by
Angelo, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

All was good. The hotel is near to restaurants and the color of the ocean is beautiful
Brisa, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Mark, 6-night trip
Verified Expedia guest review

8/10 Very good

Enjoyed my stay everything was conveniently located
Christian, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great! Better then hard rock Cancún lol
Latte, 1-night trip
Verified Expedia guest review

10/10 Exceptional

👍
Linda, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Estaba lloviendo mucho, y tenía muchas goteras por ende había “charcos “ por el pasillo al caminar a los cuartos. Todo lo demás excelente servicio,muy limpio y la playa muy hermosa, el personal muy amable y servicial.
Silvia, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

mikee, 2-night trip
Verified Expedia guest review

2/10 Poor

Ambar, 3-night trip
Verified Expedia guest review

8/10 Very good

Regina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It was pretty great!
RYAN, 3-night trip
Verified Expedia guest review

2/10 Poor

Kari, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Fanatastic Beach
Eric, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Brittney, 4-night trip
Verified Expedia guest review