NB: I am a very picky and peculiar person.
I extended my stay to another 7 days. The check-in process was a breeze, the front desk customer service has been excellent so far, everyone has been caring, respectful and accommodating so far. The room i originally booked was given to someone else, and I went to the front desk to explain that I didn’t like the room I was in due to my personal needs; it was clean butI needed a bigger window, I forgot to ask her name but the nice young lady at the front desk did not hesitate to find me a room which I am extremely happy with and comfortable with. I needed a kettle and I got one, and extending my stay was with no hassle.
I only put 4 stars because I would like a washing machine and dryer but that’s because I was spoiled by the Sonder when I stayed in Los Angeles not too long ago. Also, it’s a no smoking zone but a woman was in the casino smoking cigarettes near the path to and from the front desk. The gallery tower section I’m at now has elevator from ground up makes it easier to carry up my large luggages. I hurt myself a little carrying them up the escalator of the grand tower section I was transferred from, just a heads up for anyone who decides to travel heavy like I do.
Overall, I would recommend the hotel and start here again because the overall experience is really great, and great customer service from the entire staff is rare, their employer should be very proud.
