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Beach Palace - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near La Isla Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Beach Palace - All Inclusive

Waterslide
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
Superior Honeymoon Suite Ocean View - King Size Bed
View from room
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Bar
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 poolside bars
  • 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 3 hot tubs
  • Rooftop terrace
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
The price is NZ$725
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

Superior Deluxe Lagoon View - Kids & Teens Free

Superior Deluxe Lagoon View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 39.7 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 82 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Premium bedding, down duvets, free minibar, in-room safe

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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includes taxes & fees
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About the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500

What's nearby

  • La Isla Shopping Mall - 7 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Marlin Beach - 18 min walk - 1.5 km
  • Cancun Convention Center - 3 min drive - 2.7 km
  • Chac Mool Beach - 5 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬5 min walk

About this property

Beach Palace - All Inclusive

At Beach Palace - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a 10-minute walk of La Isla Shopping Mall. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials and body scrubs. Tequila, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive property include 2 poolside bars, a rooftop terrace and a free kid's club. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 287 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 5 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Babysitting (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Access to nearby outdoor pool
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness centre
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 3 hot tubs
  • Sauna
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 89
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Wheelchairs available on site
  • Closed-captioned TV
  • Magnifying mirror
  • Doorbell and phone notifications
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free rollaway/extra bed
  • Travel cot

What to enjoy

  • Balcony or patio

Freshen up

  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Tequila – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bocelli – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Wok / Agra – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Smokehouse – This restaurant specialises in Latin American cuisine and serves lunch and dinner. Open daily.
Tavola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (return)
  • Laundry facilities are available for an extra charge of USD 315 per day

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children up to age 17 costs USD 26 (return)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires a passport at check-in for travelers who are not citizens of Mexico.

Also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Frequently asked questions

Does Beach Palace - All Inclusive offer free cancellation for a full refund?
Yes, Beach Palace - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Beach Palace - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Beach Palace - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Beach Palace - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Beach Palace - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 26 per person return.
What are the check-in and check-out times at Beach Palace - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Beach Palace - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Beach Palace - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 3 hot tubs. Beach Palace - All Inclusive also has 2 poolside bars, 4 bars and a sauna, as well as a steam room, an arcade and access to a nearby outdoor pool.
Are there restaurants at or near Beach Palace - All Inclusive?
Yes, there are 5 on-site restaurants, featuring international cuisine.
Does Beach Palace - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Beach Palace - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Beach Palace - All Inclusive like?
Beach Palace - All Inclusive is a short 7-minute walk from La Isla Shopping Mall and 18 minutes' walk from Hotel Zone Beaches. Travellers give top marks for the property's prime location.

Beach Palace - All Inclusive Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

The service from staff was wonderful. They were very accomadating and attentive to your needs.
Blanca I, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel was great! The staff was very serious about the food allergy. They always wrote it down if anyone has allergies. The beach was beautiful!
Sandy, 4-night family trip
Verified Expedia guest review

2/10 Poor

Hay que ser reparaciones en el hotel y sobre todo los baños
Lissette, 4-night family trip
Verified Expedia guest review

8/10 Very good

Everything was great
Helena, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Lisandra, 4-night trip
Verified Expedia guest review

4/10 Fair

The room we stayed at, the floor was very dirty and there was urine on the toilet and floor. We called customer service and they sent someone to clean it, it still smelled like urine even after being “cleaned”. Nobody came to clean our room the following day, we called customer service who said someone was coming right away and they never did. The next day I downloaded the palace app and requested room cleaning and still no one came. My husband went to the manager to complain and was told someone would come to clean it. Earlier that day we ordered room service for breakfast, we spent the day at the pool and returned later that day to get ready for dinner and only to see that still no one came for the second day. I called customer service again, After we returned from dinner we saw the room had finally been cleaned. Also upon arrival we were greeted by a customer representative who offered to give us a day pass to moon palace, their other location. It ended up being a scam, we spent half the day on a tour and harassed into trying to get a membership. The female sales rep at moon palace was incredibly rude and dismissive after we had to be stern about our reply. After refusing the membership we were hesitant to take the day pass feeling uncomfortable and left after dragging our kids there under false pretenses. Otherwise the food at the resort and restaurants were excellent, waiters and waitresses were very attentive & friendly. But I wouldn’t stay there again.
April, 4-night family trip
Verified Expedia guest review

8/10 Very good

Me estuve quedando por 3 dias con mi familia, el personal muy servicial, los restaurantes su comida muy rica, el buffet creo q necesita mejorar un poco sus comidas, la habitación también necesitan unos retoques, pero muy buena ubicación, por eso le doy un 4/5.
Carmen Lidia, 2-night family trip
Verified Expedia guest review

6/10 Good

El hotel es bien pequeño , nada que ver con lo que se muestra en fotos, el customer service para nada bueno , la comida si estaba muy rica y esa zona de la playa espectacular
Yesenia, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Maria, 4-night trip
Verified Expedia guest review

6/10 Good

Upon entry to resort the lobby is clean and staff were all polite. We paid to upgrade our room. Upgraded room was dusty/mold triggering allergies and a trip to the pharmacy down the street from resort. After returning to room the smell of raw sewage was unbearable, we had to be moved to another room. New room smelled better but had no working refrigerator, put in a request for refrigerator to be fixed. Received no feed back from staff on that request. On the bright side the food at the Smokehouse was delicious, the service in the sky bar and the sports bar were superb.
Lakeisha Nacole, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Perfect location and overall great resort. Great pool area and beach area. I wish there was at least one more restaurant option.
Osahon, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Staffs are very friendly and caring! Location is awesome, just off the beach.
Sadasivan, 3-night family trip
Verified Expedia guest review

2/10 Poor

The hotel facilities were outdated and dirty. The rooms were also dirty, the bedding was dirty and stained. We couldn't use the jacuzzi because the water came out yellow. Overall, the experience was not good at all for the money we paid.
Mary, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

I love everything about this resort
Wilhelmine, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Loved the staff , so friendly and above and beyond for you and your child
Alex, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort.
Allysa, 5-night family trip
Verified Expedia guest review

8/10 Very good

Ismael Quintos, 4-night family trip
Verified Expedia guest review

8/10 Very good

Xiaodan, 6-night trip
Verified Expedia guest review

10/10 Exceptional

DOMINGO, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Good location, beautiful place. Little boring.
Ismael Leon, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

BRENDA, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay!
Wayne, 4-night trip
Verified Expedia guest review

10/10 Exceptional

WooHyun, 4-night trip
Verified Expedia guest review

10/10 Exceptional

All the staffs in the Tequila and Smoke House retaurant were great! I commend our room maid Alejandro, Tequila waiters Ernesto, Vladimir, Mauro and the lady cooking the omellete as well as the lady doing the tacos during dinner
Edrick, 4-night family trip
Verified Expedia guest review

8/10 Very good

Tesfaye A, 6-night trip
Verified Expedia guest review

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