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Eleven by BFH

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Eleven by BFH

Beach nearby, white sand, beach cabanas
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Point of interest
Terrace/patio
Point of interest

Reviews

6.8 out of 10

Good

Popular amenities

  • Free breakfast
  • Pool
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (10)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Beach cabanas
  • Free beach club nearby
  • Air conditioning
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Minibar
  • Outdoor swimming pools
The price is NZ$104
includes taxes & fees
7 Jan - 8 January 2025

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Gonzalo Guerrero II Mz. 26 Lt. 4, Avenida 30 Esq. Calle 20 Nte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 8 min walk
  • Playa del Carmen Main Beach - 14 min walk
  • Mamitas Beach - 14 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km

Restaurants

  • ‪Don Sirloin - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Nativo - ‬1 min walk
  • ‪La Pesca - ‬2 min walk

About this property

Eleven by BFH

Eleven by BFH features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi and continental breakfast daily between 7:30 AM and 11:00 AM. Also, Playa del Carmen Main Beach and Mamitas Beach are within a 15-minute walk.

Languages

English, Spanish

At a glance

Hotel size

  • 18 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 7:00 AM
  • Contactless check-in and check-out are available
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from noon - 4:00 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Prior to arrival, you must complete online registration via a secure link
  • You will be asked to provide the property with a copy of your government-issued photo ID after booking
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • Guests are required to contact this property by telephone, text message, or WhatsApp prior to arrival to arrange check-in.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM

Travelling with children

  • Children stay for free (see details)

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage
  • Beach cabanas (surcharge)
  • Pool loungers

Facilities

  • 1 building/tower
  • Rooftop terrace
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Soap and shampoo
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • A damage deposit of USD 56 will be collected before check-in

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: PayPal.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Eleven by BFH Hotel
Eleven by BFH Playa del Carmen
Eleven by BFH Hotel Playa del Carmen

Frequently asked questions

Does Eleven by BFH offer free cancellation for a full refund?
Yes, Eleven by BFH does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Eleven by BFH?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Eleven by BFH?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Eleven by BFH?
Sorry, there's no on-site parking at Eleven by BFH.
What are the check-in and check-out times at Eleven by BFH?
Check-in start time: 3:00 PM; check-in end time: 7:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Eleven by BFH?
No, this hotel doesn't have a casino, but Riviera Gran Casino (10-min walk) is nearby.
What is there to do at Eleven by BFH and nearby?
Eleven by BFH has an outdoor pool and beach cabanas.
Does Eleven by BFH have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Eleven by BFH like?
Eleven by BFH is in Gonzalo Guerrero, a short 8-minute walk from Quinta Avenida and 14 minutes' walk from Playa del Carmen Main Beach.

Eleven by BFH Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great time
Orlando, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Barry, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

It was terrible to find the hotel eleven because they had no nor a name on the building and the doors looked and no one knows where it is around the area that makes it a terrible place to Be
Pedro, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Christopher M, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Perfect except the shower isn't strong enough and cold. Thank you :)
Sarah, 8-night trip
Verified Expedia guest review

4/10 Fair

Don't do it
Staff was friendly...that's all
Rob, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

Huge disappointment. Something always wrong n room - air conditioning leaking then our mini fridge stopped working. One day only cold shower. Cleaning staff not attentive hard to go search for toilet paper twice. Also cheap with towels
Angela, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good location, convenient
RAUL, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Right smack in the middle of the city .. everything was near by.
Pierre, 7-night family trip
Verified Expedia guest review

6/10 Good

The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes.
Sean, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Sami, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Saad, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great option
Great option for the price, location is close to everything without the noise. Friendly and very responsive staff. Clean, and spacious rooms. Great experience
Marc, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Marsha, 7-night trip
Verified Expedia guest review

8/10 Very good

Very friendly great price
Andrew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Muy bonito y comodo para el viaje
Laura sugey Ibarra, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Liranys, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Indigentes en la banqueta
ALBERTO, 1-night trip
Verified Expedia guest review

8/10 Very good

De las dos noches que estuvimos un día completo no hubo agua caliente. La alberca y vista son bonitas
Christian, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excelente estadía
Muy padre experiencia, muy cómoda estancia y amabilidad de la anfitriona
Edna, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

EL CUERTO DEL HOTEL ES MUY COMODO, LIMPIO, AMPLIO,
EL HOTEL ESTA BIEN, ES COMODO, CUMPLE LO OFRECIDO, SOLO TIENE EL PROBLEMA DE ESTACIONAMIENTO QUE OFRECE, YA QUE NO EXISTE DENTRO DEL HOTEL
LORENZO FILIBERTO, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Nadie me recibió a la llegada del hotel. Estaba cerrado.
Verified Expedia guest review

10/10 Exceptional

Excelente trato por parte de la señorita de recepción
Alma veronica Aleman, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Jesus manuel, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

El grifo del lavabo además de la regadera presentaban suciedad de jabón y sarro, a pesar de que el baño estaba limpio esos detalles dan el aspecto de descuido.
Rafael, 3-night trip
Verified Expedia guest review