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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Upmarket beachfront property with free water park, near Playa del Carmen Main Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
Restaurant
Exterior
Restaurant
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 13 restaurants and 16 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Television
  • Furnished balcony
  • Daily housekeeping
The price is NZ$1,083
includes taxes & fees
17 Jan - 18 January 2025

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
  • 58 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite SwimUp

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Master Suite SwimUp

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
Separate bedroom
Rainfall showerhead
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
Rainfall showerhead
Bathrobes
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Down duvet
  • 184 sq m
  • Sleeps 10
  • 2 Queen Beds

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Free breakfast
Spa
Free parking
8.8 out of 10, Excellent, (1637)
The price is NZ$784
includes taxes & fees
24 Jan - 25 January 2025
The Royal Haciendas All Inclusive
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About the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Punta Esmeralda Beach - 12 min walk - 0.7 km
  • Mamitas Beach - 5 min drive - 3.4 km
  • Quinta Avenida - 6 min drive - 3.5 km
  • Quinta Alegría Shopping Mall - 6 min drive - 3.9 km
  • Playa del Carmen Main Beach - 9 min drive - 2.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

At Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Mamitas Beach. With the 5 outdoor pools and free water park, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and manicures and pedicures. Dining choices include 13 restaurants, and the 16 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club and a hot tub. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 488 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For more details, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (25005 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Water slide
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • DVD player
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Dining

Sal Steak Cave – On-site fine-dining restaurant.
Capella – On-site family restaurant. Open daily.
Kanna Beach Club – On-site bar. Open daily.
The Lunch Box – On-site restaurant. Open daily.
Tori – On-site restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: MXN 33 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Paradisus Playa del Carmen – Riviera Maya - All Inclusive and nearby?
Have fun with nearby activities such as windsurfing and swimming. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has 16 bars, a water slide and a sauna, as well as a health club and an arcade.
Are there restaurants at or near Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Yes, there are 13 on-site restaurants.
Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Paradisus Playa del Carmen – Riviera Maya - All Inclusive like?
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach and 19 minutes' walk from Playa 88.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Farzaneh, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 5-night trip
Verified Hotels.com guest review

8/10 Very good

This is a nice property nestled right on the beach. Booming kids club and kid’s activities. Unfortunately, very inconsistent service from wait staff at the beach, in restaurants, and all service providers. The property was not nearly as clean as other properties we have stayed at and it seemed to need a refresh. That said, most of the restaurants were delicious with the exception of the buffet. We had fun but not a 5 star experience.
Leah, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Good place to stay !
JIMMY, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great resort
Feliks, 7-night family trip
Verified Expedia guest review

6/10 Good

Not all inclusive a lot of stipulations on each booking and all inclusive did not meet expectations. Dinner reservations was required for all restaurants not only that but steep prices to add to our existing reservations.
Brenna Lynn, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Zahir, 2-night trip
Verified Expedia guest review

10/10 Exceptional

This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
martha, 3-night family trip
Verified Expedia guest review

8/10 Very good

The staff was very pleasant. The concierge was very friendly and did everything so we could feel welcome. The people in the pool next to the lunch box were excellent. The waitress at the lunch box when up and below to make sure we enjoy our stay.
Ana, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Especial agradecimiento para los muchachos del restaurante del área de la piscina, mención especial para Salvador Excelente ser humano
Dolores, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Una de las Mejores Vaciones para mi Familia grcias.
sandra, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

2nd time at this Paradisus and it was fantastic again!
Paola Andrea, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I travelled with my wife and kids (13, 11, 7). The resort was great with kids - shows every night were really good quality. There were good pool activities and other events and entertainment as well. Everything at the resort is kept super clean, inside and out. Our room was very spacious, the layout is very convenient, the water pressure and shower, and the lighting is very good. The balcony is large, ours had a jacuzzi which the kids loved. The restaurants were great, especially the buffet at breakfast and dinner, the Japanese hibachi and the Mexican food night. We got the concierge service and Jonathan was awesome. The beach was beautiful, the seaweed was not an issue at this time (we went August 18-24, 2024). We highly recommended this resort for families.
Steven, 6-night family trip
Verified Orbitz guest review

8/10 Very good

Great hotel and lots of fun activities for the kids. Good food options. Courteous staff.
Julane, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

.
Luis Robert, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, friendly people and good restaurants.
Efrain, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Ysaura, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Lizzette, 5-night trip
Verified Expedia guest review

8/10 Very good

Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
Mayra Y, 4-night family trip
Verified Expedia guest review

8/10 Very good

The property was beautiful and the help was amazing. The food areas are a hit and miss.
Marisol, 4-night trip
Verified Expedia guest review

4/10 Fair

No good
The room wasn’t clean properly and very old
Ron, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Family friendly. Kids loved the ice cream parlor. Pools were great. The Waterpark was the best attraction for kids. Quality of food on the family side of resort was just ok. Was not impressed with the food.
Gloria, 4-night family trip
Verified Expedia guest review

4/10 Fair

Vincent, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Stephanie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Splendid resort
Humberto, 7-night family trip
Verified Expedia guest review