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Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 star property
Upmarket beachfront property with free water park, near Playa Mujeres Golf Club

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Outdoor wedding area
Exterior
3 outdoor pools, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Non-smoking
    Non-smoking
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 2 beach bars
  • 3 poolside bars
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is NZ$955
includes taxes & fees
16 Dec - 17 Dec

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Junior Suite Garden View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Garden View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Master Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Family Suite Garden View

In-room safe, desk, laptop workspace, blackout curtains

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Sleeps 5
  • 2 King Beds and 1 Queen Bed

View all photos for Preferred Club Junior Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Paramount Suite Ocean View - King Bed

Preferred Club Paramount Suite Ocean View - King Bed

Preferred Club Paramount Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 460 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View -King Bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Garden View -King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds | Living area

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 147 sq m
  • River view
  • Sleeps 8
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Pool View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Pool View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Junior Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 112 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Pool View - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Pool View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Partial Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Partial Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Partial Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View - 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Master Suite Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Ocean View - King Bed

View from room

Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Two Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Swim Out Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Master Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Family Suite Garden View

View from room

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Preferred Club Family Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Family Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 166 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deal of the Day

In-room safe, desk, laptop workspace, blackout curtains

Deal of the Day

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean Front with Private Pool - King Bed

In-room safe, desk, laptop workspace, blackout curtains

Preferred Club Master Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Pool
Spa
Airport transfer
Free parking
8.8 out of 10, Excellent, (1020)
The price is NZ$1,014
includes taxes & fees
3 Dec - 4 Dec
Finest Playa Mujeres by The Excellence Collection - All Inclusive
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About the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400

What's nearby

  • Playa Mujeres Golf Club - 11 min walk - 1.0 km
  • Mujeres Beach - 19 min walk - 1.7 km
  • Isla Mujeres Ferry Terminal - 84 min drive - 12.6 km
  • Dolphin Discovery - 90 min drive - 17.9 km
  • North Beach - 91 min drive - 12.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Flavors - ‬6 min drive
  • ‪Xtra Time - ‬16 min walk
  • ‪World Café - ‬1 min walk
  • ‪Don Fernando Lobby Bar - ‬19 min walk

About this property

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Placing you within a 15-minute walk of Playa Mujeres Golf Club, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball and sunloungers. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, facials and aromatherapy. Serving international cuisine, World Café is one of 9 restaurants and 2 beach bars. Other highlights at this luxurious property include 3 poolside bars, a nightclub and a free kid's club. Fellow travellers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Volleyball
Off-site tours
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness

Entertainment

Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 502 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking
  • Free secured, uncovered on-site valet parking
  • Wheelchair-accessible van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • 2 beach bars
  • 3 poolside bars
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Mini golf
  • Concerts/live shows
  • Evening entertainment
  • Karaoke
  • Pool table
  • Free bikes nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall
  • Outdoor entertainment area

Accessibility

  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate living room

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

World Café – This restaurant specialises in international cuisine.
Maris – This restaurant specialises in seafood. Open daily.
L’Etoile – This restaurant specialises in French cuisine. Open daily.
Tres Colores – This restaurant specialises in Mexican cuisine. Open daily.
Fusion Nikkei Cuisine – This restaurant specialises in Japanese cuisine. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 65 per accommodation, per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive

Frequently asked questions

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 65 per accommodation, per day.
Is parking offered on site at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Dreams Playa Mujeres Golf & Spa Resort - All Inclusive also has 3 poolside bars, 2 beach bars and a nightclub, as well as a private beach, a sauna and a steam room.
Are there restaurants at or near Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?
Yes, there are 9 on-site restaurants, featuring international cuisine.
Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Dreams Playa Mujeres Golf & Spa Resort - All Inclusive like?
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a short 11-minute walk from Playa Mujeres Golf Club and 19 minutes' walk from Mujeres Beach.

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Barry, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Very limited options to eat during lunch. All the specialty restaurants have at least an hour wait and the staff is very unfriendly and rude at times
Alejandro, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing place
Khaled, 5-night family trip
Verified Expedia guest review

8/10 Very good

Priya, 3-night trip
Verified Expedia guest review

2/10 Poor

I will not be returning to this property at all. We were blindsided with added cost of over $1200 upon checking after traveling all day. The front desk lady did not care one bit that Expedia did not properly charge us and now had to come up with additional cost that the hire requires per their policy. This hotel is just out for money and a poor representation of the Hyatt enterprise. I will probably be booking through Expedia anymore either.
Farhia, 5-night family trip
Verified Expedia guest review

4/10 Fair

The evening entertainment was the worst by far in comparison to 5 other all-inclusive resorts I've stayed at. Book reservation was basically impossible. The servers were great but the support staff was not helpful. Restaurants were basic and not good food.
David, 3-night family trip
Verified Expedia guest review

8/10 Very good

Jessica, 5-night trip
Verified Expedia guest review

4/10 Fair

The quality of the food is not that great and service! They need a good General Manager
angelica h, 3-night family trip
Verified Expedia guest review

8/10 Very good

The property was beautiful. The food was average
Richard William, 6-night family trip
Verified Expedia guest review

8/10 Very good

Went for a wedding, would go for another wedding, would not go for a vacation
Riley, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Check, 7-night trip
Verified Expedia guest review

4/10 Fair

Morey, 2-night trip
Verified Expedia guest review

8/10 Very good

Really nice area most of the staff were nice. Mainly safety issue if you have food allergies make sure to let them know. My son had a huge allergic reaction while we were staying there. The location is far from the airport and stores. Everything in the stores are really expensive, better to shop outside the resort. There was a lot of miscommunication with issues we had at Amstar and this Hyatt service to get you to buy.
Jessica, 3-night family trip
Verified Expedia guest review

6/10 Good

I expected better food quality for the price. Absurd that we were there for 4 nights and couldn’t get a hibachi table. Room service took on average 1.5 hours and for what? Mediocre food? Tacos were absolutely delicious though and the rooms were nice. Children loved the pools.
Edward, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was 5 star from Ezekiel at the front desk to Angelica at the spa and Alejandro and perdo at the pool and Roger with the bellmen staff everyone was so pleasant.
Francheska Valerie, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Francine, 5-night trip
Verified Expedia guest review

8/10 Very good

Property was perfect for large group. Young children and adults. Food was better then average. Staff was nice. Activities every day - afternoon and evening. Felt secure on property. Pools and beaches wonderful. Large area for children in waterpark on premises. Only complaint was difficulty getting tables for our Large group of #17 together.
Jennifer, 7-night family trip
Verified Expedia guest review

6/10 Good

I was not please with a lot of the staff. They were rude and not very helpful. I felt uncomfortable the entire vacation.
Felicia, 4-night trip
Verified Expedia guest review

6/10 Good

EMILIYA, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Oscar, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Ryan, 4-night trip
Verified Expedia guest review

6/10 Good

Limited property and activities.
RAMIRO, 5-night family trip
Verified Expedia guest review

8/10 Very good

We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
holly, 6-night family trip
Verified Expedia guest review

8/10 Very good

Kim, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
Patrick, 6-night family trip
Verified Expedia guest review