Check in was a human robot, no smiles or helpfulness. Room was in another building. Premium room was low quality, old decor, bathroom was motel level. Loud outdoor stage music kept us from sleeping; the hotel’s suggestion was go to the front desk for ear plugs. Only one set of pillows, very hard, for the first night but remedied for the second night. No housekeeping service even to replace towels. The resort fee is crazy, where is the resort? We selected Downtown Grand because of 8.3 rating on hotels.com, higher than Strip competitors, but this is definitely not an 8.3.