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Mercure London Heathrow Hotel

4.0 star property
Suburban hotel in Pinkwell with restaurant and bar/lounge

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Photo gallery for Mercure London Heathrow Hotel

Exterior
In-room safe, desk, blackout curtains, soundproofing
Exterior
Breakfast and dinner served
Bar (on property)
Nestled in Pinkwell, Mercure London Heathrow Hotel offers a warm welcome with breakfast at Borders Restaurant, a coffee shop/cafe and lively bar. Get moving at the gym or unwind with dry cleaning/laundry services. With free in-room WiFi and helpful staff that have left a lasting impression on previous guests.

Reviews

6.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Gym
  • Parking available
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • 6 meeting rooms
  • Limo/town car service
  • 24-hour front desk

For families (6)

  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About the area

Map
Shepiston Lane, Hayes, England, UB3 1LP

What's nearby

  • London Motor Museum - 18 min walk
  • Stockley Park - 2 min drive
  • Brunel University - 6 min drive
  • Twickenham Stadium - 15 min drive
  • Wembley Stadium - 19 min drive

Getting around

  • Heathrow Airport (LHR) - 8 min drive
  • Farnborough (FAB) - 30 min drive
  • London (LTN-Luton) - 37 min drive
  • Gatwick Airport (LGW) - 62 min drive
  • London (LCY-London City) - 86 min drive
  • West Drayton Station - 5 min drive
  • Southall Station - 6 min drive
  • Hayes & Harlington Station - 18 min walk

Restaurants

  • ‪The Pheasant - ‬4 min drive
  • ‪The Great Western - ‬4 min walk
  • ‪Orlando - ‬14 min walk
  • ‪The White Hart - ‬10 min walk
  • ‪The Harlington Tandoori - ‬17 min walk

About this property

Mercure London Heathrow Hotel

Mercure London Heathrow Hotel puts you within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. Guests can visit the fitness centre for a workout or grab a bite to eat at Borders Restaurant, which serves breakfast and dinner. Other features include a bar/lounge and a snack bar/deli. Fellow travellers love the helpful staff and breakfast.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

At a glance

DONE

Hotel size

    • 184 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: noon
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (GBP 16 per day)
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Golfing nearby

Working away

  • Business centre
  • 6 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Assistive listening devices available
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Borders Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Borders Lounge – This restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Outside Seating Area – On-site restaurant. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 14.95 per person
  • Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 10.00 (subject to availability)

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Children & extra beds

  • Rollaway beds are available for GBP 15.0 per night

Parking

  • Self-parking costs GBP 16 per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is Mercure London Heathrow Hotel currently open?

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).

Does Mercure London Heathrow Hotel offer free cancellation for a full refund?

Yes, Mercure London Heathrow Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure London Heathrow Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure London Heathrow Hotel?

Yes. Self-parking costs GBP 16 per day. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at Mercure London Heathrow Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of GBP 10.00 (subject to availability). Express check-out and contactless social distancing and check-out are available.

What is there to do at Mercure London Heathrow Hotel and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Mercure London Heathrow Hotel?

Yes, Borders Restaurant offers al fresco dining.

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Mercure London Heathrow Hotel Reviews

Reviews

6.6

Good

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Very good

Good all round venue
Carys, 1-night trip

8/10 Very good

It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .
Ravinder, 1-night trip

8/10 Very good

Quiet and convenient. Friendly staff.
Karl, 1-night trip

10/10 Exceptional

Good location and price
Ian, 1-night trip

10/10 Exceptional

Nice hotel. Great staff
Michael, 1-night trip

8/10 Very good

- Easy to find - Spent a bit of time trying to find somewhere to park but enough space - Friendly staff at check in - Small but very clean room - bed ok - good number of pillows - iron and ironing board in room - really good pressure shower - great towels - didnt get to try breakfast - v near Heathrow
David, 1-night trip

10/10 Exceptional

I had such a attentive relaxing stay here, staff are very professional and rooms are huge clean and comfortable :)
Tajana, 1-night trip

10/10 Exceptional

Enjoyed our stay . Top notch
Eli, 1-night trip

10/10 Exceptional

The property was clean and tidy
Karla, 1-night trip

8/10 Very good

It was comfortable and good service
Jameela, 1-night trip

4/10 Fair

The staff was friendly. The smell was horrible.. all The rooms and whole hotel was smelling so bad so we couldnt sleep without opening Windows. The food was good from The Resturant
1-night trip

8/10 Very good

Very good with reasonable price… except toilet flush need to wait about 5 mins before you can flush again
Wai, 1-night trip

10/10 Exceptional

Close to airport
Shezad, 1-night trip

8/10 Very good

Staff was helpful
Hussein, 2-night trip

2/10 Poor

Good
Kirubagini, 2-night trip

8/10 Very good

It was lovely
Elizabeth, 1-night trip

10/10 Exceptional

It's a decent hotel, but it could use some cosmetic repairs and a thorough cleaning of carpets and cobwebs. The overall stay was acceptable, and the staff were professional.
blessing, 2-night trip

10/10 Exceptional

Friendly front desk personnel. Clean facilities and very convenient dining experience.
Fernando, 9-night trip

6/10 Good

Booked a room with a Queen & single bed, yet ended up with a double and an apple underneath the bed!
Damian, 1-night trip

2/10 Poor

The place is not a heathrow airport place smelt not friendly dirt service not very nice at all in bad location only good thing is close to buses and train
Kimberly, 1-night trip

4/10 Fair

second time i have used this hotel and second time they messed up our rooms and gave us double rooms and not twin rooms. booked 3 rooms for 3 nights. we wont be returning again . at least the parking is good
Jez, 1-night trip

8/10 Very good

The property was fine, a bit far from the metro. It is well attended. Staff at the restaurant was great same as the bar. Staff do not know their way around the area and there are no pamphlets to know where to go
Yolaina, 3-night trip

10/10 Exceptional

I spent 3 nights in this hotel. My room was lovely and spacious. It was very clean and was cleaned and tidied every day which was very good. The bar lady was extremely friendly and polite. Only downside was the parking at £16 per night which is a bit too expensive. I would consider staying again if the car parking was less.
Sylvia, 3-night trip

10/10 Exceptional

Super quiet, good pub up the road serving excellent curries. hotel rooms have a bath! Good proper breakfast, only downside - cold plates so yum food not great. Still go every year. Recommend.
Suzanne, 1-night trip

2/10 Poor

Not very welcoming staff. The hotel had a muggy dirty smell covered up with cheap air freshener. Isnt a airport hotel as advertised too far out not a good eria
Kimberly, 3-night trip