At Watal Tulum Hotel, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A terrace and a garden are other highlights.
Languages
English, Spanish
At a glance
Hotel size
45 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
On-site parking includes off-street options
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Services
24-hour front desk
Concierge services
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Accessibility
Step-free path to entrance
Room amenities
Be entertained
Smart television
Home comfort
Air conditioning
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Shower only
Free toiletries
Towels
Toilet paper
Stay connected
Free newspapers
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 9:00 PM
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.
Also known as
Watal Tulum Hotel Hotel
Watal Tulum Hotel Tulum
Watal Tulum Hotel Hotel Tulum
Frequently asked questions
Does Watal Tulum Hotel offer free cancellation for a full refund?
Yes, Watal Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Watal Tulum Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Watal Tulum Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Watal Tulum Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Watal Tulum Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Watal Tulum Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Watal Tulum Hotel and nearby?
Watal Tulum Hotel has an outdoor pool and a garden.
Are there restaurants at or near Watal Tulum Hotel?
Yes, there's an on-site restaurant.
What's the area around Watal Tulum Hotel like?
Watal Tulum Hotel is a short 19-minute walk from Tulum National Park and 17 minutes' walk from Hunab Lifestyle Center.
Watal Tulum Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
7.2/10
Amenities
8.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Fair
11 October 2022
There is no fresh water at this hotel, all the water coming out of the taps, sink, and shower is salt water which destroys your skin
This hotel did not have complimentary water and charged 150 pesos per 500ML bottle.
Absolutely terrible considering there is no fresh water coming out of any of the taps. There were also an insane amount of mosquitos and other bugs inside the unit.
On a positive note, the furniture and aesthetic of the room were very nice.
Waqar
Waqar, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
3 September 2022
The hotel was beautiful. The staff was professional and friendly. I’d highly recommend staying there.
Tammy Lee Carroll
Tammy Lee Carroll, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
30 August 2022
An amazing stay
The stay was amazing top to bottom. From the clean spacious room to the view over looking the pool. There’s a cleaning lady that comes in every morning to keep everything clean. The receptionist was super nice and called a cab for us everytime we went out. Would highly recommend this place as it’s in the perfect area if you want to travel to the beach or go to the city
Mohammad
Mohammad, 5-night trip
Verified Hotels.com guest review
8/10 Very good
17 August 2022
Aye Lwin
Aye Lwin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 August 2022
Great experience
Our room was 303(-A). We had our own swimming pool at the top, the place is clean and large. To us, the location was fine, our tours picked us right at the hotel_when it was “Mexico Kan Tours” or at a supermarket called “Super Aki”, when “Sat Mexico tours” took care of it. It’s only 10min away from Watal, by car (200 pesos with a taxi). Watal is connected to another hotel, “Copal Tulum”, they face each other. This is where the two main restaurants are. Japanese at the top or European/ Mexican in the bottom. The food is really delicious.
Hitiata
Hitiata, 3-night family trip
Verified Hotels.com guest review
2/10 Poor
9 July 2022
Gloria
Gloria, 3-night trip
Verified Expedia guest review
8/10 Very good
21 June 2022
Our stay was good we stayed for 3 nights. We found it odd that the toilet would not flush at times and then randomly would start working but we stayed in an apartment and it was great. The apartment was very spacious and provided mostly everything.
Victoria
Victoria, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
23 May 2022
I really liked this property definitely staying here again for my next stay in Tulum.
Leiy’a
Leiy’a, 4-night trip with friends
Verified Expedia guest review
8/10 Very good
7 May 2022
Watal Hotel Tulum
I stayed at the Watal hotel for 3 days on a solo trip. I had an apartment room with kitchen and dining area on the first floor with a patio that includes a private pool and full access to the main pool. All rooms are very spacious & they have security at the front of the hotel mostly 24/7 that has a key code to enter. I loved my apartment room & having full access to the sister hotel Copal amenities. I loved the layout of the whole apartment especially the bedroom. Front desk is mainly there and you can access them by going there or through WhatsApp. I had a few issues such as … since it’s in the jungle it gets very hot & humid if you don’t have the fan and/or ac on at all times. The shower pressure for hot is very weak but it’s get hot. The bathroom didn’t have a bright light on top of the mirror so it’s hard to take pictures in there. There was also a raw sewage smell coming from the toilet on my last two days that was very strong. The shower floor didn’t look that clean/new to me so, I wore flip flops when showering. The private pool only has one temperature which is cold and the patio chairs were dirty. The Wi-Fi is very slow on iPhones but good for the most part when using tv to watch Netflix, YouTube etc. It was hard sometimes to ask questions/information due to majority of the hotel speaks only Spanish & the one person that does speak English he would mostly redirect me to the sister company Copal hotel for further assistance. My stay was good for the most part.
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 April 2022
Amazing hotel, excellent friendly staff
I stayed here for 3 nights and from start to finish had a lovely stay. The staff were very friendly and helpful, (especially Ismael and Andres). The room was clean, there was an issue with the toilet but they fixed it immediately. We also got use of the hotel opposite (Copal) which had a lovely pool area and excellent restaurant which served a great breakfast, lunch and dinner. The location is in a good spot in the town, having a rental car is useful in Tulum in general. Overall I can’t fault anything about this hotel and would love to return. Massive thank you to the staff for making our stay so amazing
Verified traveller
5-night trip with friends
Verified Hotels.com guest review
2/10 Poor
14 March 2022
DO NOT GO TO THIS HOTEL This was the absolute worst hotel I have ever stayed at!! I travel lots. The room I had was an adjoining and the door was paper thin. I asked hospitality TWICE to mention it to their guests AFTER I banged in the door because of their excess noise. Once at 2am.
Woke me up!!
My room wasn’t cleaned for a few days. I asked hospitality about this and again nothing. Four times I reached out and each time I got an automated msg telling me their operating hours. Never once did they address any of the issues. Then I went to the front desk. They had me leave my keys so the room could be cleaned. I went out. Came back. Again no cleaning. I had no clean towels left and no toilet paper. Terrible. They didn’t even offer a cup of coffee. I know it was a boutique hotel but come on!!! I was totally ignored. Then went to Expedia with it and they were also ignored.
DO NOT EVER BOOK A HOTEL THAT SAYS NON REFUNDABLE!!! How can you give poor service AND not refund honest ppl?? I left three days early and never got a red cent. I’m out $330!!
Expedia gave me a $100 coupon (with lots of restrictions) This my friends is greed in the best form. Shame on Expedia for dealing with such a poor hotel. PLEASE BE WARE!!!!
ROSE
ROSE, 6-night trip
Verified Expedia guest review
10/10 Exceptional
8 March 2022
Had an amazing stay at Watal. Wasn’t sure what to expect at first, but we ended up loving it.
Cathryn
Cathryn, 6-night romance trip
Verified Expedia guest review
2/10 Poor
3 March 2022
Hakan
Hakan, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 February 2022
Mallory
Mallory, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 February 2022
Nathanael
Nathanael, 2-night trip
Verified Hotels.com guest review
6/10 Good
11 February 2022
The property is close to an unsafe area. This should be mentioned online that a taxi is recommended from the bus terminal.
Check in was late.
The bikes provided for an overpriced cost were death traps- my brakes didn’t work. I asked for refund, which they couldn’t help with.
Construction noise until midnight
Stephanie
Stephanie, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 January 2022
Magali and her team super nice Awsome service
celia
celia, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
29 January 2022
Buena ubicación, apartamento muy cómodo y lindo con lo necesario.
Andrea
Andrea, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 January 2022
Loved it! Home for a week!
Great place…. The property is beautiful it was quiet, and our room felt like home for a week. Full kitchen except coffee filters and hand towels we had what we needed for meals in room. Good location out of town but not far. We rented bikes and locked, them up our front… riding to town or the beach every day.
Hannah
Hannah, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 January 2022
Nice !
Great Hotel, great location. The property near plenty of restaurants and very close to the beach. I’ll recommend this hotel
Juan
Juan, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
9 January 2022
Amazing property and excellent service
Carlos
Carlos, 1-night romance trip
Verified Expedia guest review
8/10 Very good
28 December 2021
Nima
Nima, 4-night trip
Verified Expedia guest review
8/10 Very good
20 December 2021
The building is new and has very nice architecture. The rooms are so pretty and well equipped. I reserved the room with the terrace & private pool and it was so relaxing. The check-in was a bit slow but other than that everything was great.
Luis
Luis, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
14 December 2021
Great value for the price
Great hotel, especially for it’s value. Nice and tidy rooms. It has a small gym and pool and we were allowed to use facilities of it’s sister hotel. The area around the hotel is still being developed, but with a rental car you can easily get around. All in all, a great choice for Tulum.