Easy check in, friendly service. Just make sure you have enough money on you because they charge the room rate plus breakage liability (deposit returned at checkout).
They make you sign numerous house rules, plus a breakage liability form. Normally hotels just hold your card on file in this instance but they ask for payment on a set fee upfront.
This does state on hotels.com prior to booking they would charge a fee, but you would think they just hold the card in the event damage occurs. Such a shame this happens as it’s a lovely hotel.
So I paid for a city view room, I got allocated a disabled room on the ground floor opposite reception which really was not ideal. My other half told me not to complain but I had thought we would be allocated a room higher up overlooking the city side (not allocated a disabled room)
The room itself though was small but lovely and everything you need, very modernised including little free extras such as water, shampoo etc.
The room is definitely not soundproof though we went out for a concert, came back late and got woken up by the cleaner at 08:30 on a Sunday morning cleaning the reception area banging on the walls and doors.
Makes you laugh when you have to sign a form to say no loud noise but they can so incredibly early.
Overall it’s a great location to get connections into the city, room is small but clean and tidy. Would definitely stay here again but I would suggest asking to be moved upstairs rather than the reception.