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Xscape Tulum

3.5 star property
Hotel with outdoor pool, near Tulum National Park

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Xscape Tulum

Restaurant
Luxury Room, 1 King Bed, Garden View | View from room
Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Luxury Room, 1 King Bed, Jetted Tub, Garden Area
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Spa
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Library
  • Front desk safe
  • ATM/banking services
Feel at home
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Free self-parking
  • Outdoor swimming pools
  • Free toiletries
The price is NZ$130
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Premium Room, Balcony, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Private bathroom
Designer toiletries
Hairdryer
Daily housekeeping
In-room massage
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

Highlights

Private hot tub
Air conditioning
Free cots/infant beds
Private bathroom
Designer toiletries
Hairdryer
Daily housekeeping
In-room massage
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Loft, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Loft, Terrace

Highlights

Terrace
Air conditioning
Free cots/infant beds
Private bathroom
Designer toiletries
Hairdryer
Daily housekeeping
In-room massage
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Designer toiletries
Hairdryer
Daily housekeeping
In-room massage
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Terrace

Loft, Terrace

Loft, Terrace

Highlights

Terrace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Private bathroom
Designer toiletries
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Designer toiletries
Hairdryer
Daily housekeeping
In-room massage
In-room safe
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Sofa bed
Ceiling fan
Separate bedroom
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Apartment, Terrace

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Ceiling fan
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Terrace, Pool View

Highlights

Terrace
Air conditioning
Free cots/infant beds
Private bathroom
Designer toiletries
Hairdryer
Daily housekeeping
In-room massage
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Jetted bath
Designer toiletries
Daily housekeeping
In-room massage
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

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9.2 out of 10, Wonderful, (199)
The price is NZ$245
includes taxes & fees
23 Dec - 24 Dec
Prana Boutique Hotel
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About the area

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 4 min drive - 3.5 km
  • Gran Cenote - 5 min drive - 5.7 km
  • Tulum Mayan Ruins - 9 min drive - 5.0 km
  • Tulum Beach - 9 min drive - 7.5 km
  • Playa Paraiso - 16 min drive - 7.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Burrito Amor - ‬7 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬5 min walk
  • ‪El Camello Jr - ‬3 min walk
  • ‪El Tio - ‬3 min walk

About this property

Xscape Tulum

At Xscape Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum Beach. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a bar/lounge and a garden. Fellow travellers say great things about the helpful staff.

Languages

English, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 27 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge

What to do

  • Horse riding nearby
  • Boat tours nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Bike storage
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Library
  • An outdoor pool
  • Bike parking
  • Spa services

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and Swedish massages.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 8 to 15 for adults and USD 8 to 15 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per room (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Property Registration Number 9075846

Also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum offer free cancellation for a full refund?
Yes, Xscape Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Xscape Tulum?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Xscape Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Xscape Tulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Xscape Tulum?
Yes, an airport shuttle is available. The charge is USD 130 per room one-way.
What are the check-in and check-out times at Xscape Tulum?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Xscape Tulum and nearby?
Have fun with nearby activities such as boat tours, fishing and horse riding. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Xscape Tulum?
Yes, there's an on-site restaurant.
What's the area around Xscape Tulum like?
Xscape Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

Xscape Tulum Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Sergio Alejandro, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing, “artistic vibe.”
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Bruce, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Edwin, 1-night trip
Verified Expedia guest review

8/10 Very good

Buen lugar
randy, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Edgar, 1-night trip
Verified Hotels.com guest review

4/10 Fair

They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Nitish, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful oasis
Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Lora, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Tamika, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nawshin, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Monica, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The best of Tulum !
Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Sheila, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic place. Reasonable price. Pix don’t do it justice.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nathan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Mackenzie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Relaxing stay
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
LiLiane, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Tiffany, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Raghavendra, 1-night trip
Verified Expedia guest review

8/10 Very good

Jackie, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
Elizabeth, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Rhonda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Ginette, 3-night trip
Verified Expedia guest review

10/10 Exceptional

10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️
Verified Expedia guest review

4/10 Fair

The property itself/communal areas are really nice, and the loungers by the pool were the perfect spot to relax (if you can get one – guests left their things on here all day to claim them). The room was spacious, with high ceilings, and the AC worked pretty well. The area isn't convenient or attractive, and the streets were not easy to cross. We weren't impressed with the restaurant here, which had some different prices between English and Spanish menus. (Which is ridiculous – all the people staying at a hotel will be tourists either way, just make them the same!) Like other reviews state, the shower was lukewarm, never hot. Decor was sad in the room (like they spent too much on palm trees and couldn't replace a worn polyester comforter like one from a childhood sleepover), and not super private, as our front door was a 10 foot sliding glass door across a public path. The curtains really need replacing (not functional, and a pain to operate), and the futon/sofa was lumpy/thin - you couldn't sit on it comfortably, which limited our seating options to the dining area. Bed pillows were hard and THICK, as if three flat pillows had been stuffed into one. Overall, we didn't really enjoy being in our room, but the communal areas here were nice. Fine as a place to sleep I suppose, if you spend the entire day out, or at the pool. If you book one of the fancier rooms it might have been better.
3-night romance trip
Verified Expedia guest review

2/10 Poor

Not worth price Vs money
Verified Expedia guest review