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Hotel Hacienda Cancun

2.5 star property
Hotel with outdoor pool, near Las Palapas Park

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Hacienda Cancun

TV
TV
Outdoor pool, pool loungers
TV
Standard Room

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (10)

  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Vending machine
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is NZ$66
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
TV
Ceiling fan
Private bathroom
Daily housekeeping
Wardrobe
  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

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Pet-friendly
Parking available
7.2 out of 10, Good, (777)
The price is NZ$59
includes taxes & fees
9 Jan - 10 January 2025
Hotel Hacienda de Castilla
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About the area

Map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509

What's nearby

  • Las Palapas Park - 4 min walk
  • Plaza 28 - 11 min walk
  • Plaza Las Americas - 4 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Cancun Mall - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬4 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪Bao Vegan - ‬2 min walk
  • ‪Porky's Tacos - ‬4 min walk

About this property

Hotel Hacienda Cancun

At Hotel Hacienda Cancun, you'll be a short five-minute drive from Plaza 28 and Plaza Las Americas. An outdoor pool, a terrace and a garden are other highlights.

Languages

English, Spanish

At a glance

Hotel size

  • 38 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

More

  • Daily housekeeping

Fees & policies

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Frequently asked questions

Does Hotel Hacienda Cancun offer free cancellation for a full refund?
Yes, Hotel Hacienda Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Hacienda Cancun?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Hacienda Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Hacienda Cancun?
Sorry, there's no on-site parking at Hotel Hacienda Cancun.
What are the check-in and check-out times at Hotel Hacienda Cancun?
Check-in start time: 3 PM; check-in end time: 6:00 PM. Check-out time is noon.
Is there an on-site casino at Hotel Hacienda Cancun?
No, this hotel doesn't have a casino, but PlayCity Casino (16-min walk) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
What is there to do at Hotel Hacienda Cancun and nearby?
Hotel Hacienda Cancun has an outdoor pool and a garden.
What's the area around Hotel Hacienda Cancun like?
Hotel Hacienda Cancun is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 4 minutes' walk from Las Palapas Park.

Hotel Hacienda Cancun Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

The staff were very helpful and polite even when i locked myself out of my a few times 😃
Wayne, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was really good and clean and tidy and were really helpful
Wayne, 1-night trip
Verified Expedia guest review

2/10 Poor

Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Miguel, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Angelica, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was good to stay for one night :)
Misa, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

yuridia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Kemeil, 2-night trip
Verified Expedia guest review

8/10 Very good

David, 5-night trip
Verified Expedia guest review

2/10 Poor

Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Americo, 4-night family trip
Verified Expedia guest review

8/10 Very good

Good value
Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
allan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Economy room is decent enough near Park
It's a decent enough room for the money except they don't really have any place to put your items except for one spot
allan, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Jose, 1-night trip
Verified Expedia guest review

8/10 Very good

Basic hotel with a pool
The hotel is very basic with a pool. there is not internet service in the rooms, you have to walk to the lobby to get connection. We stay in the hotel for a night.
RAUL, 2-night family trip
Verified Hotels.com guest review

6/10 Good

STEP TO ENTRANCE HIGHER THAN NORMAL AS A HANDICAPPED PERSON IT WAS DIFFICULT FOR ME TO GET UP THE FIRST STEP WITHOUT ASSISTANCE
ROBERT, 11-night trip with friends
Verified Expedia guest review

8/10 Very good

FRONT DESK VERY PLEASANT AND HOUSEKEEPING VERY WELCOMING
ROBERT, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel GG as always been a very
5-night trip
Verified Expedia guest review

6/10 Good

Not bad if you like old cigarettes
The room smelled like cigarettes. I complained and no one cared. One night people were so loud i couln’t sleep at 2am. It was convient to walk to the ADO station 6-10 minutes and walmart and 2 grocery stores close by
Logan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

George, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Excelent option for travelers in transit, plenty options near for eating, markets.
Martha C, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cleanliness superior to other properties, very kind staff, nice pool, and excellent local.
3-night trip
Verified Orbitz guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

2/10 Poor

I did not like anything about this place. Horrible customer service, we did check in few minutes before 7pm and before hurricane Zeta. The window facing the street did not lock, we had water leaks one on the corner of the mattress and a huge leak in the bathroom. We did not have electricity all night long and could not get even water from the hotel, total disgrace and lack of good service. I will not go there since this place is falling apart
Maria, 1-night trip with friends
Verified Travelocity guest review

6/10 Good

Dan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lean basic hotel
Great basic hotel no frills but overall clean
lennart, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

English speaking Jesuri Medina at reception took care of all my concerns. And Salotiel greeted me every morning with my continental breakfast with a smile. Quiet hotel with cable tv & free water on a busy street with a pool. Beaches just a bus ride away & close to the Ado bus station. Loved my 2 week stay thanks.
DJ, 14-night trip
Verified Expedia guest review