QuickStay - Upscale Condo (Lake View), Toronto, Canada

The apartment was a good location, but it was not clean and the responses related to that were pretty slow from the company that manages the unit. The ad said that parking was free but they didn't have anything available and I had to paid for parking outside the building. The area was cool and the apartment was good, but the fact that was not clean (dryer filter totally full of dirt, toaster full of breadcrumbs and an the bedsofa had a weird smell and some pretty visible stains. They offered me returning 100cad for the cleaning services but when I contacted hotels.com, they told me that the company didn't reply.

The room was excellent, service exceptional and the view was amazing!

Managed properly, no issues, clean comfortabls, priced exceptionally well. Overall, excellent!

It was a nice little condo other than the fact the blinds covering a wall of windows were in the process of falling off due to age. There was also an intermittent, low-frequency rumble from the building elevators and incessant noise from the freeway adjacent to the building. Finally, when I tried to use the clothes iron, it spewed a bunch gunk onto one of my dress shirts, essentially preventing me from wearing it. Regarding the blinds, when I checked in, 12 four-inch wide slats were already down, and another three came down during the three nights I was there, ensuring that I would have no privacy whatsoever from potential peering eyes from the residential tower across the street. I cannot imagine the management was not aware of this issue, but they rented out the condo anyway. When I raised the issue, their response was apologetic but still inexcusable. Mind you, this may have solely been a problem with this one condo among the many Quickstay manages in the building, but they never should have rented it out until they replaced the blinds, and should have offered a partial refund for the considerable inconvenience.

Horrible communication fron the staff who repeatedly failed to deliver the extra keys the 3 of us needed and requested for our 3 bedroom condo. Also the longest and most frustrating elevator waiting I have ever experienced anywhere. In a compeitive market with ample alternatives renters are advised to look anywhere but here.