I've stayed in more expensive hotels which didn't meet this hotel's caliber! The room was very clean and comfortable!
We had a microwave which didn't rotate to cook like it was designed. Within 12 hrs, the microwave was changed out! The cleaning staff was quick and amazing. What the associate did in 15 minutes was incredible: mopped, dusted, changed out sheets, restocked amenities and cleaned the shower!
Being in Dallas, you'll always have to deal with the homeless and other vagabonds. Although I wasn't approached by any of the homeless, one has to realize that this issue is NOT the hotel's fault! The homeless etc., are everywhere in Dallas.
My in-law was in a local hospital, and they were there too!
There is no doubt that if there had been any external problems, the authorities would have been called!
The staff was also amazing during our 2-day and week long stay.
In fact, we're booking another week long stay!