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Canopy by Hilton Cancun La Isla

4.5 star property
Luxury hotel with outdoor pool, connected to a shopping centre, near La Isla Shopping Mall

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
2 restaurants, breakfast served
Exterior
Minibar, in-room safe, individually decorated, individually furnished
Body treatments, hot stone massages, deep-tissue massages

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Pet-friendly
  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Pool
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Free use of bicycles
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
The price is NZ$296
includes taxes & fees
10 Dec - 11 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Premium Double Room, 2 Queen Beds (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Double Room, 2 Queen Beds (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

Minibar, in-room safe, individually decorated, individually furnished

Signature Double Room, 2 Queen Beds (La Isla)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Exclusive Double Room, 1 King Bed (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 32 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 2 Queen Beds (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Presidential Suite, 1 King Bed (Nichupte Bay View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 94 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 1 King Bed (Sunrise View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area

Junior Suite, 1 King Bed (Panoramic View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 59 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 1 King Bed (Sunset View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed (Sunset Bay View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunset View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is NZ$234
includes taxes & fees
12 Dec - 13 Dec
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About the area

Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 2 min walk - 0.2 km
  • Aquaworld - 3 min drive - 3.2 km
  • Langosta Beach - 9 min drive - 7.7 km
  • Tortuga Beach - 13 min drive - 6.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Duna Pool Bar - ‬4 min walk
  • ‪Andiamo - ‬5 min walk
  • ‪Los Chachalacos - ‬5 min walk
  • ‪Azulinda Cafe & Bar - ‬4 min walk

About this property

Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla features a rooftop terrace and puts you only steps from La Isla Shopping Mall. You can indulge in deep-tissue massages or body treatments, and Azulinda Cafe & Bar, one of 2 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 174 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Beach nearby
  • Ecotours nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2020
  • Rooftop terrace
  • Library
  • Television in common areas
  • Communal living room
  • Fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Spa services
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Low-height desk
  • Wheelchair-width doorways
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Dining

Azulinda Cafe & Bar – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Wander Rooftop – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 31 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 10 per cent

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

Does Canopy by Hilton Cancun La Isla offer free cancellation for a full refund?
Yes, Canopy by Hilton Cancun La Isla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Canopy by Hilton Cancun La Isla?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Canopy by Hilton Cancun La Isla?
Yes, dogs are welcome. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Canopy by Hilton Cancun La Isla?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Canopy by Hilton Cancun La Isla?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Canopy by Hilton Cancun La Isla?
No, this hotel doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Canopy by Hilton Cancun La Isla and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre. Canopy by Hilton Cancun La Isla also has spa services.
Are there restaurants at or near Canopy by Hilton Cancun La Isla?
Yes, there are 2 on-site restaurants.
What's the area around Canopy by Hilton Cancun La Isla like?
Canopy by Hilton Cancun La Isla is located on the waterfront in Zona Hotelera, a short 2-minute walk from La Isla Shopping Mall and 5 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Poor Customer service
Costume Service was not good at all. Food in restaurants are not good also.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Cancun stayed
Nice room and Nice view. Has restraunts and a shopping center next to it. Staff are very friendly, however my room(s) dont have an inside trash can and trash was not pick up for the days we stayed.
Ismael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Eduardo, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cristine Y, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Moderno, muy amables, bien ubicado
Jose Ramon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

N_a
TABITHA, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great place, great price!
Great new rooms, beautiful rooftop and pool. Was a success!!
Nina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great! Breakfast service could be better.
Cindy, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

ricardo, 1-night trip
Verified Expedia guest review

2/10 Poor

When I made the reservation the reservation included breakfast… when I got there the guy told me no … I can get a hotel with breakfasts with beach front for $274 dollars
JORGE, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Front desk staff didn't seem helpful.
Solea, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Very good property but had a bad experience with the staff
Adrian, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Maleny, 4-night trip
Verified Expedia guest review

4/10 Fair

Cristina, 4-night trip
Verified Expedia guest review

8/10 Very good

Great last minute stay, great roof top pool and gym. The breakfast was pretty good also!
Ivette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome was perfect for our family
Artemio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean, comfortable. Breakfast very expensive.
juan, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff very friendly. Breakfast was wonderful - not your typical north-American continental breakfast. Room was clean. Bathroom was clean with a big shower. My only complaint is that the sink is outside the bathroom - this can become a hygiene issue as far as I am concerned.
Urslin, 7-night trip
Verified Expedia guest review

8/10 Very good

Good location for a bus tour
Sang, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Debra, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hyungeun, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Oscar, 3-night trip
Verified Expedia guest review

10/10 Exceptional

David C, 4-night trip
Verified Expedia guest review

8/10 Very good

Gerardo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I booked this place for my parents and they had nothing but good things to say. Thank you to the lovely team at Canopy for the wonderful experience. Definitely on my list for me and my husband to visit!
RANA, 9-night family trip
Verified Expedia guest review