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Cacao Tulum -Luxury Condos-

3.5 star property
La Veleta condo with outdoor pool and pool bar

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cacao Tulum -Luxury Condos-

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Premium Apartment, 1 Bedroom, Private Pool | Living area
Deluxe Penthouse, Private Pool | View from room
Front of property - evening/night
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Airport transfer
  • Bar
  • Pet-friendly
  • Gym
  • Spa
  • Pool
Main amenities
  • 30 condos
  • Outdoor pool
  • Rooftop terrace
  • 24-hour fitness centre
  • Beach towels
  • Pool bar
  • Spa services
  • Massage/treatment rooms
  • 24-hour business centre
  • Airport shuttle
  • Terrace
  • Air conditioning
Feel at home
  • Kitchen
  • Separate dining area
  • Premium TV channels
  • Garden
  • Terrace
  • Laundry facilities

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Apartment, Private Pool

Luxury Apartment, Private Pool

Luxury Apartment, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Premium bedding
  • 41.07 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Penthouse, 2 Bedrooms, Private Pool

Full-sized fridge, microwave, oven, coffee/tea maker

Superior Penthouse, 2 Bedrooms, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Premium bedding
  • 161 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Premium bedding
  • 83.89 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, Private Pool, Garden View

Deluxe Apartment, Private Pool, Garden View | Terrace/patio

Deluxe Apartment, Private Pool, Garden View

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Premium bedding
  • 67.50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool

Private pool

Premium Apartment, 1 Bedroom, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Premium bedding
  • 83 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

Similar properties

Reception

Zereno Boutique Hotel

Pool
Free breakfast
Spa
Airport transfer
8.6 out of 10, Excellent, (34)
The price is NZ$138
includes taxes & fees
28 Nov - 29 Nov
Zereno Boutique Hotel
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About the area

Map
Region 15, La Veleta, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min drive - 2.9 km
  • Tulum Beach - 10 min drive - 5.1 km
  • Tulum Mayan Ruins - 10 min drive - 6.2 km
  • Las Palmas Public Beach - 14 min drive - 6.1 km
  • Playa Paraiso - 17 min drive - 6.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬14 min walk
  • ‪El Camello Jr - ‬15 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬8 min walk
  • ‪Vaivén - ‬7 min walk
  • ‪La Consentida - ‬2 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

Featuring a rooftop terrace, Cacao Tulum -Luxury Condos- puts you within a 10-minute drive of Tulum National Park and Gran Cenote. Guests can take a dip in the outdoor pool, then indulge in deep-tissue massages, aromatherapy or reflexology. A poolside bar and a 24-hour fitness centre are other highlights, and condos offer conveniences such as fridges and microwaves.

Languages

English, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 10:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests will receive an email 7 days before arrival with check-in instructions; access will be through a private entrance
  • A virtual front desk provides assistance to guests

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (dogs and cats only, 2 total)
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor Pool
  • Sunloungers
  • Umbrellas
  • Massages
  • Spa services
  • 1 treatment room
  • Body scrubs
  • Couples treatment room(s)
  • Reflexology
  • Deep-tissue massages
  • Manicures and pedicures
  • Aromatherapy
  • Body wraps
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Free secured, uncovered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Kitchen

  • Fridge (full size)
  • Microwave
  • Oven
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • 1 poolside bar

Bedrooms

  • Premium bedding
  • Down duvet
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Towels provided
  • Hairdryer
  • Free toiletries
  • Soap
  • Shampoo
  • Toilet paper

Living spaces

  • Dining room

Entertainment

  • 40-inch smart TV with cable service

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Decking or patio
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • Pets stay free
  • 2 total pets
  • Welcoming cats and dogs only
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 80
  • Wheelchair-accessible path to lift
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Virtual front desk
  • Champagne service

Location highlights

  • Near the sea
  • In a national park

Things to do

  • 24-hour fitness centre
  • Bike hire on site
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 30 rooms
  • Romance packages available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Refundable deposits

  • A damage deposit of USD 100 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Cleaning fee: USD 1.5 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way. Maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Frequently asked questions

Does Cacao Tulum -Luxury Condos- offer free cancellation for a full refund?
Yes, Cacao Tulum -Luxury Condos- does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cacao Tulum -Luxury Condos-?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Cacao Tulum -Luxury Condos-?
Yes, cats and dogs stay for free, with a limit of 2 total. A deposit of USD 100 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Cacao Tulum -Luxury Condos-?
Yes, there's free self parking.
Is an airport shuttle service offered by Cacao Tulum -Luxury Condos-?
Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.
What are the check-in and check-out times at Cacao Tulum -Luxury Condos-?
Check-in start time: 3:00 PM; check-in end time: 10:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Cacao Tulum -Luxury Condos- and nearby?
Cacao Tulum -Luxury Condos- has an outdoor pool and a 24-hour fitness centre, as well as spa services and a garden.
Does Cacao Tulum -Luxury Condos- have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, cookware and a fridge.
Does Cacao Tulum -Luxury Condos- have any outdoor private spaces?
Yes, this condo features a deck or patio.

Cacao Tulum -Luxury Condos- Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Poor

This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
Yesenia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Pansy, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jim, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ivonne ericka, 3-night family trip
Verified Expedia guest review

6/10 Good

I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
Verified Orbitz guest review

10/10 Exceptional

Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Monique, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
john, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
J, 3-night romance trip
Verified Expedia guest review

6/10 Good

The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
Emma, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Leonna, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Ramon, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Nadia del, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing place! I loved
Verified Expedia guest review

8/10 Very good

Reception check in and out very fast . Roof top pool nice . Place is clean
Verified Expedia guest review

8/10 Very good

We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
Stella, 4-night family trip
Verified Expedia guest review

2/10 Poor

When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.
Verified Expedia guest review

8/10 Very good

the hotel need mor maintenance
Max Stephane, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property is BEAUTIFUL…5/5… will be coming back soon.
Verified Expedia guest review

6/10 Good

I wouldn't call this property luxury. The private pool had the tiling coming off, and it wasn't very private. I had staff and people coming by as my apartment was located where they kept the bikes. Had a view of construction materials. There are more renovations than the property let on with "one of the pools under construction" is actually the main pool. The room smelt bad and there were so many insects in the room!
Jacinta, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent place to stay, our family had a good time over here. Also the people that work at cacao are always nice and very polite, they recommend places to eat and restaurants that bring food to us. Very nice place I will be back to stay here at the penthouse. The pool was amazing with a wonderful view where you can have drinks at the pool bar.
Carlos, 4-night family trip
Verified Expedia guest review

6/10 Good

Property bedrooms definitely need some deep cleaning. And also allow guest to switch out towels.
Sylvia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Robert, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The property is nice, but needs a facelift - the photos make it look newer than it is
Shae, 3-night family trip
Verified Expedia guest review

6/10 Good

Great exterior and lobby, atrium finish, rooms are condos and cleaning is not huge, dirty thin blankets. Place was upbeat and modern, full kitchen unit, google maps didn't take you here. I had to edit the location. The roads are super rough and hard to Navigate.
Travis, 2-night romance trip
Verified Expedia guest review