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Hotel Hacienda Paradise

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Hacienda Paradise

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Quadruple Room, Balcony | View from room
Room, Balcony
Balcony view
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Free breakfast
  • Spa
  • Pool
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Beach towels
  • Room service
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front desk safe

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Ceiling fan
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside

Quadruple Room, Poolside

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony

Quadruple Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Ceiling fan
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Premium bedding, in-room safe, individually decorated

Room, Poolside

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated

Standard Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Ceiling fan
Premium bedding
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Balcony

Room, Balcony

Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Ceiling fan
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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The price is NZ$166
includes taxes & fees
5 Jan - 6 January 2025
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About the area

Map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Mamitas Beach - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 17 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Hotel Hacienda Paradise puts you in a great location, within a short 10-minute walk of Quinta Avenida and Mamitas Beach. You can indulge in deep-tissue massages, facials or reflexology, and Coloretta serves breakfast. This Colonial hotel also features an outdoor pool, a snack bar/deli and a terrace. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 33 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (7 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Off-site parking within 16 ft (MXN 150 per day), from 10:00 AM to 10:00 PM
  • Street parking available

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Art supplies

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • An outdoor pool
  • Spa services
  • Colonial architecture

Accessibility

  • Wheelchair-accessible
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Laptop-friendly workspace

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

Dining

Coloretta – This poolside restaurant only serves breakfast. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Parking

  • Parking is available nearby and costs MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Paradise offer free cancellation for a full refund?
Yes, Hotel Hacienda Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Hacienda Paradise?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hotel Hacienda Paradise?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Hacienda Paradise?
No, unfortunately. However, there's street parking available.
What are the check-in and check-out times at Hotel Hacienda Paradise?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Hacienda Paradise?
No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.
What is there to do at Hotel Hacienda Paradise and nearby?
Hotel Hacienda Paradise has an outdoor pool and spa services.
Are there restaurants at or near Hotel Hacienda Paradise?
Yes, Coloretta offers poolside dining.
Does Hotel Hacienda Paradise have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Hacienda Paradise like?
Hotel Hacienda Paradise is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 7 minutes' walk from Mamitas Beach.

Hotel Hacienda Paradise Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Very good

It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good.
Luis Andres, 5-night trip
Verified Expedia guest review

6/10 Good

The area is nice just very noisy we found several roaches in our room beds aren’t very comfortable and the staff there was a male attending front desk and he was very rude about my family being in the pool past 10pm following day there was a family in the pool past 10pm and they were very noisy and drunk.
Mercedes, 5-night family trip
Verified Expedia guest review

8/10 Very good

Good service
Yazmin, 2-night trip
Verified Expedia guest review

6/10 Good

Good
Miguel A, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Rodrigo, 7-night trip
Verified Expedia guest review

4/10 Fair

Good stuff.Good location.Not any more.
Vladimir, 14-night trip
Verified Expedia guest review

2/10 Poor

Appena arrivi in struttura L addetto non sa nemmeno se hai pagato o meno, ti lasciano la carta per entrare in camera legata con il nastro..le camera e’ degli anni 70 senza alcuna manutenzione interna,la doccia esce l acqua a gocce..si salva solo la zona perché è in centro..davvero pessimo e non corrisponde assolutamente alle foto..!!!!
FERRUCCIO, 11-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Parfait sur tout!
J'ai passé une semaine parfaite dans cette petit hotel situé en plein centre ville et à deux pas des plages. Les chambres sont tres grandes et tres functionnelles avec balcon. La piscine est magnifiques entourée des belles verdures et fleurs. Le petit dejeuner c'est une simple assiette avec des oeufs et des fruits, du café et du bon jus d'hybiscus, c'est pas tres copieux mais c'est tres bon et surtout ont est bien servie par le Monsieur tout le matin et surtout le cadre en face de la piscine c'est vraiment magnifiques. J'ai donne 10 sur 10 aussi sur l'emplacement car on est à deux pas de tout: on etait arrivées tres tard le soir et j'avait pas de prise chargeur alors j'etait juste derriere l'hotel pour l'acheter car il y a pleins des magasins ouverts jusqu'à tard. Un grand merci à la fille de la reception avec les tresses super sympa et tres disponible et aussi à la dame qui parlait parfetement italiens qui travaille dans l'hotel pour ses conseils et sa gentillesse. Un grand merci au monsieur qui travaille au restaurant pour ses conseil et son sourire. Par contre mieux choisir une chambre à l'etage car les chambres au rez de chaussez sent un peu de mousissure. N'ecoutez pas les commentaires negatifs car qualité-prix ca merite un 10 sur 10.
Boncompagni, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff very helpful and kind.
Adolfo, 4-night trip with friends
Verified Expedia guest review

6/10 Good

The breakfast employees very disorganized
Rajen, 9-night family trip
Verified Expedia guest review

2/10 Poor

Robert, 6-night trip
Verified Expedia guest review

2/10 Poor

Deplorable Hotel-DO NOT STAY HERE
DO NOT STAY HERE!!! Pro: proximity to 5th st Con: Electrical: plugs/wires hanging from outlet behind bed. Very few plugs. Filthy: sheets were stained/dingy. Walls were black with dust Housekeeping: Didn’t replace sheets when taken. Didn’t leave extra TP. Didn’t actually clean anything. stored cart in front of our door instead of storage cubby. Linens: stained, had holes in them, had to ask for clean ones or replacements when taken by housekeeping. No washcloths or hand towels. 2 towels/bathmats for 4 nights. Pillows lumpy and old. Furniture: bench cushion filthy and hard. Headboard unattached to bed so it constantly hit wall. Mattress was old springs stabbed back all week and bed was sunken in. Bed squeaked with every move. Plumbing: no hot water or pressure the first 24 hours. Asked for it to be fixed and got semi hot after 20 minute warm Up and then scalding with no in between for the rest of the stay. Water pressure was horrible. Toilets don’t flush and require multiple flushes. Staff tried to tell me how to fix the issue with their hotel and refused to fix issue. Patio: employees smoking outside our patio, stones stacked up side of patio and popcorn bags full of gravel was view. Patio door didn’t slide-had to force open. Breakfast: spoiled fruit and a piece of toast. Had to pay to take coffee to room Temps: Poor control and ventilation. Armoire: broken/unusable inside bottom Amenities: no bottled water available Noise: very loud until 3am
Bags full of gravel and stone wall for project left untouched entire stay.
“Breakfast” despite board saying eggs and other items. Anything more costs money.
Outlet behind bed with exposed wires. Only outlet available for one half of room. Unsafe!
Breanne, 4-night trip
Verified Hotels.com guest review

4/10 Fair

We got there for a 4 night stay. Upon arrival tv, didn’t work, air conditioning did’t work, and had no hot water. We were told maintenance would be there in 20 minutes. An hour and a half later they showed up and fixed air conditioning and half way fixed tv. We had cold showers for two days at which point we had luke warm showers. On the third day there was no propane so no hot breakfast. Location is great though. We had stayed there before and would consider again.
Rob, 4-night family trip
Verified Expedia guest review

2/10 Poor

This property should be blacklisted. Our family vacation experience was disaster staying at the hotel since we checked in day 1. We were starting from low bar as our first choice hotel fell through turned out to be scam booking through Expedia. To our dismay there was no hot water available, for entire 5 days of our trip. Cockroaches in bathroom in each of the 3 rooms, all rooms had musty odor, towels provided had stains looked like blood, no phone in room, no microwave. We were stuck and out of luck as everything else was sold out. Location is convenient to Playa beaches and downtown area. how do you run hotel with no hot water ? Expedia needs to do better job listing properties on their site, vet out reviews as of writing review property had 8.6 rating which is scam. do not book even as last option.
CHIRAG, 4-night family trip
Verified Expedia guest review

4/10 Fair

I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm. Pros: - The front desk staff were helpful and pleasant to speak with. - The free morning breakfast was good. Each day there were changes to the menu. Cons: - No hot water for two days and lukewarm afterwards. - Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room. - The sheets and towels had stains on them. - No shower gel or shampoo is provided. - The bed was not comfortable. It was very firm. All in all, I would not recommend this hotel.
Shawn, 8-night trip
Verified Expedia guest review

4/10 Fair

Omg no fridge In Cancun no coffee machine .. The restuarant , ,get this they charge for cream for coffee then turned it into a great big deal .... waitress was lacking people skills !! blocks from the beach stay away
daniel, 13-night trip
Verified Expedia guest review

2/10 Poor

Desk clerks didn’t know how to locate our reservation even with the reservation number. Door to our room stuck on floor with door only half open, had to be bumped with your shoulder to open all the way. They left their cleaning carts and other junk piled next to our room door. The grounds were in a state of disrepair and the pool needed cleaning. The desk clerks failed to mention the continental breakfast or what was included, when I ask for milk for my coffee they told me that was not included, it would be 10 pesos more. Their juice wasn’t juice, but it was included. I’ve stayed in over 20 hotels in Playa and I can say this was my worst experience. We checked out after one night and found much better accommodations for less.
Robin, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Steven, 15-night trip
Verified Expedia guest review

8/10 Very good

The hotel was great. the gardens were unkept. The pool was dirty. That is the only thing. Also do not trust the ATM that is the lobby. It stole $60 for me.
Elizabeth, 5-night trip
Verified Expedia guest review

8/10 Very good

Gabriela, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hector, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel I have stayed there many times. It's very clean, the grounds are well kept and the staff is always friendly and very helpful. The location is 50 yards from 5th avenue but it's never noisy. Excellent bang for the buck.
Geoffrey, 1-night business trip
Verified Expedia guest review

6/10 Good

Arely, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Geoffrey, 1-night trip
Verified Expedia guest review

2/10 Poor

sagrario simon-rueda, ariadna, 5-night trip
Verified Expedia guest review