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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
Adults-only beachfront property with spa, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Aerial view
Suite, 1 Bedroom
Junior Suite, 1 King Bed (Swim-Up) | View from room
5 bars/lounges, 3 poolside bars, swim-up bar

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Laundry facilities
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach sunloungers
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate sitting area
  • Television
The price is NZ$696
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Dining table
  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Garden View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

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8.6 out of 10, Excellent, (2797)
The price is NZ$344
includes taxes & fees
9 Dec - 10 Dec
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About the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you can spend time at the beach enjoying free cabanas, beach massages and sunloungers, plus you'll only be steps from Playa del Carmen Main Beach. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Pelicanos, one of 7 restaurants, serves Fusion cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 3 poolside bars, a fitness centre and an outdoor tennis court. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

Hotel size

  • 524 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 11:30 PM
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking area (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 5 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Co-working spaces
  • Conference space (6781 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Bike parking
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Grab bar in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Single sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free rollaway/extra bed

What to enjoy

  • Private indoor hot tub
  • In-room massage
  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Pelicanos – This beachfront restaurant specialises in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Rincón Mexicano – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Kalamata – Overlooking the pool, this theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.
Spice – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

On-site parties or group events are strictly prohibited.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offer free cancellation for a full refund?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, there are 3 outdoor pools.
Are pets allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Check-in start time: 3 PM; check-in end time: 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
No, this property doesn't have a casino, but Riviera Gran Casino (11-min walk) is nearby.
What is there to do at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Hilton Playa del Carmen, an All-Inclusive Adult Only Resort also has 3 poolside bars, 5 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, there are 7 on-site restaurants, featuring al fresco dining, Fusion cuisine and garden views.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have rooms with private hot tubs?
Yes, each room has a indoor private hot tub.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hilton Playa del Carmen, an All-Inclusive Adult Only Resort like?
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is located on the waterfront in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Main Beach. Travellers say that the area is walkable and good for shopping.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

The place no longer has a beach due to sea level rise, no place to swim in the ocean
3-night trip
Verified Hotels.com guest review

8/10 Very good

JOSE, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

shad, 6-night trip
Verified Hotels.com guest review

6/10 Good

Taran, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Randal, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christina, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Overall it was an amazing stay, 8/10 the only reason it wasn’t a 10/10 the staff there tried to make me pay the tax twice for staying there even after I talked to the same worker and he acted like he didn’t charge me the first time, thankfully I had kept the receipt of the transaction
Justin Nhan thanh, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Good staff
Amal, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

chris, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Como local hemos tenido oportunidad de hospedarnos en varios all inclusive en los últimos 12 años. Nuestro más sincero agradecimiento al personal por su trato amable y sincero. Eso destaca sobre el resto de la competencia. Como oportunidad de mejora tienen la limpieza y mantenimiento de la Alberca. Pero lo anoto aquí y no en la evaluación. Porque todo lo demás estuvo extraordinario. Cenar en Asiana es un placer. Gracias por todas sus atenciónes.
ARTURO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay
2nd time here! Loved it like the first time.
arturo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place to have your honeymoon
Samira, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing. Will continue to return yearly.
Sara, 3-night romance trip
Verified Orbitz guest review

6/10 Good

Good pool parties
Alexander Victor Quo, 10-night romance trip
Verified Expedia guest review

8/10 Very good

The staff was so friendly! The food was good, and the view was beautiful. But honestly the property ambiance was largely ruined with yellow caution cones every few feet. I’m not sure why this was, but it was definitely overkill and seemed very unnecessary at an adults only resort.
Heather Michele, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Muy buena atención de los camareros especiales Jose martinez,Lenin Escobedo,Javier pool,Antonio cohuo,Lucas Tamayo y el capitan del restaurante Jose Garcia que por años me ha brindado las mejores atenciones….
Ruddy, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Carmen, 7-night trip
Verified Expedia guest review

6/10 Good

I am very disappointed with Speedy Shuttle. I was not able to reach a person for my travel to the airport. They were paid upfront and did not provide the full service. Although they are a third party their service is a reflection of the business conducted with the resort hotel..
Najuana, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Samantha, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel was excellent and the staff was super friendly. Food was excellent with many options! Lots of great events. Definitely coming back!!
Kevin J, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Best massage!
Abby Jo, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful time at this resort! The staff is very friendly and it is safe to walk around the downtown area.
Lois, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Awesome hotel!!
Juan, 3-night romance trip
Verified Expedia guest review

6/10 Good

The desk worker would not give me the correct room assignment.
Elizabeth, 3-night trip with friends
Verified Expedia guest review