2/10 Poor
26 January 2025
Issue with stay
Hi when arriving for my stay the staff member behind the desk was very polite this was very nice to see as other hotels in the area l've have visited haven't been very pleasant. Getting up to the room the first thing I noticed was that the tv was very small and the picture wasn't working properly and the remote did not work, also buttons kept jamming.
I did go downstairs and try and ask for help from a member of staff but they didnt understand what I was trying to ask I'm not sure if they understood me much due to this reason they said they'd pop up and help but never did.
When using the sink the taps they would make a weird and loud noise and would stay on for a long period of time which would be very unpleasant and annoying to hear.
The bed and sheets were very uncomfortable, I woke up with marks on my arms and body, I did take pictures of this which i will attach. Finally during the night their were a few guests that were being too loud that were next door I did ask if they could keep the noise down It was past 12am as my younger sister was trying to sleep.
Overall I’m not too pleased with my stay please help with a solution.
Many thanks Tyler.
Tyler
Tyler, 1-night family trip
Verified Hotels.com guest review