4/10 Fair
19 January 2025
Very disappointing
Booked weeks before our stay and requested and end of corridor room on a high floor as I’m a light sleeper.
Tried several times to ring the hotel on our arrival date to check if my request had been taken into account … 9 calls over a 25 minute duration to get through. Despite calling the hotel number, my call kept forwarding to the Staybridge Suites next door, their sister hotel.
Arrived for check in and went to our (nearly end of corridor room) only to find that the stench of stale water was overwhelming.
Phoned reception and was allocated a similar room on the same floor, almost next to the lift so we ended up with countless interruptions from lift bells and noisy guests.
A disappointing stay to say the least and one I won’t be in a hurry to repeat.
Stuart
Stuart, 1-night trip
Verified Hotels.com guest review