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SilverOaks Resort Heritage

3.0 star property
Family-friendly hotel with outdoor pool, near Polynesian Spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SilverOaks Resort Heritage

Exterior
Outdoor pool
Outdoor pool
Jetted tub
In-room dining

Reviews

5.8 out of 10

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Outdoor tennis court
  • Children's pool
  • Hot tub
  • Room service
  • Spa services
  • Babysitting
  • Garden
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Microwave
  • Private bathroom

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 2 Bedrooms

TV, DVD player

Suite, 2 Bedrooms

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Fridge
TV
Ceiling fan
Blackout curtains
2 bedrooms
  • 100 sq m
  • Sleeps 6
  • 2 Double Sofa Beds OR 1 Queen Bed and 2 Single Beds

View all photos for Studio, Jetted Tub

Terrace/patio

Studio, Jetted Tub

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room, 1 Bedroom, Jetted Tub

Terrace/patio

Standard Room, 1 Bedroom, Jetted Tub

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Fridge
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Studio

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Suite, 1 Bedroom

TV, DVD player

Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Fridge
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 80 sq m
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

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9.4 out of 10, Exceptional, (910)
The price is NZ$271
includes taxes & fees
8 Dec - 9 Dec
Regal Palms Resort
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About the area

Map
349 Fenton St, Rotorua, 3201

What's nearby

  • Whakarewarewa: The Living Maori Village - 10 min walk - 0.9 km
  • Redwoods Whakarewarewa Forest - 16 min walk - 1.4 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 19 min walk - 1.7 km
  • Rotorua Central Mall - 2 min drive - 1.9 km
  • Polynesian Spa - 3 min drive - 2.5 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬17 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Shadehouse Cafe - ‬18 min walk
  • ‪Pantry D'or - ‬11 min walk
  • ‪Scope Cafe Rotorua - ‬2 min drive

About this property

SilverOaks Resort Heritage

SilverOaks Resort Heritage puts you within a 10-minute drive of Polynesian Spa and Skyline Rotorua. Guests indulge in spa services, then grab a bite to eat at the restaurant. There's an outdoor pool and a bar/lounge, and in-room conveniences include fridges and microwaves.

At a glance

Hotel size

  • 41 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 10 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi and wired internet access in rooms*

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Mini golf
  • Playground
  • Babysitting (surcharge)

What to do

  • Tennis
  • Mini golf
  • Golfing nearby

Working away

  • Conference space

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool
  • Spa services
  • Hot tub
  • Outdoor tennis court

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for NZD 10 per day (rates may vary)
  • WiFi is available in public areas for NZD 10 per day (rates may vary)
  • Wired internet access is available in guestrooms for NZD 10 per day (rates may vary)
  • Breakfast costs approximately NZD 15 to 20 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for NZD 30 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of NZD 25 per pet, per night

Policies

This property accepts credit cards.

Also known as

SilverOaks Heritage
SilverOaks Heritage Rotorua
SilverOaks Resort
SilverOaks Resort Heritage
SilverOaks Resort Heritage Rotorua
Silveroaks Resort Heritage Hotel Rotorua
Silveroaks Heritage Rotorua
SilverOaks Resort Heritage Hotel
SilverOaks Resort Heritage Rotorua
SilverOaks Resort Heritage Hotel Rotorua

Frequently asked questions

Is there a pool at SilverOaks Resort Heritage?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at SilverOaks Resort Heritage?
Yes, dogs are welcome. There's a charge of NZD 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at SilverOaks Resort Heritage?
Yes, there's free self parking.
What are the check-in and check-out times at SilverOaks Resort Heritage?
Check-in start time: 2 PM; check-in end time: 10 PM. Check-out time is 10 AM. Express check-in and check-out are available.
What is there to do at SilverOaks Resort Heritage and nearby?
Practise your swing on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. SilverOaks Resort Heritage also has spa services and a garden.
Are there restaurants at or near SilverOaks Resort Heritage?
Yes, there's an on-site restaurant.
What's the area around SilverOaks Resort Heritage like?
SilverOaks Resort Heritage is located on the Strip in Glenholme, a short 10-minute walk from Whakarewarewa: The Living Maori Village and 16 minutes' walk from Redwoods Whakarewarewa Forest.

SilverOaks Resort Heritage Reviews

Reviews

5.8

5.8/10

Cleanliness

6.8/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

4/10 Fair

Staff ok, room not so much
It was filthy. Bread chunks on broken couch. Dead roach in drawers. Rotten doors and mold.
Carl, 2-night trip
Verified Expedia guest review

6/10 Good

Not quite a friendly travellers place
Internet only working in the lobby. Other hotel guest making a lot of noise, Everything from the lift to the hair dryer not working or wore out.
Sherry, 1-night trip
Verified Lastminute guest review

8/10 Very good

Budget Friendly
This was a spur of the moment decision and whilst the room was a little tired it was great value for money, everything that we needed was provided and the bed was very comfortable. The staff were very friendly.
Mike, 1-night family trip
Verified Wotif guest review

8/10 Very good

Budget motel close to the city centre
We booked Silver Oaks looking for affordable accommodation ; we didn't make use of their other facilities so I can't comment on that, but we were very happy with our room. Staff were very friendly and helpful! They made great suggestions about what to do in Rotorua. We enjoyed it so much, we even wanted to extend our stay an extra night. Ungortunately the spa didnt work but overall, it exceeded our expectations.
jay, 2-night trip
Verified Expedia guest review

6/10 Good

Geoff, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Really disappointing
There is hardly anything nice to say...the hotel could not find our booking on arrival and took 15 minutes to sort it out. Our room didn't have enough pillows, had no towels or toiletries except for 1 little bar of soap. The TV didn't work. When letting the manager know of each problem they were fixed but i got a little tired of running backwards and forwards to the office to complain of yet another problem especially as it was freezing outside! And the phone didn't work so i couldn't just ring the office to let them know. The staff at breakfast (who arrived after everyone was eating) was rude and blamed all the restaurant guests for not knowing what was happening with food and cutlery. We felt like we were imposing and were almost to scared to go back the next morning. The room was lovely and warm except in the bedroom with the window that the latch was broken on. This is a very old and tired facility that needs lots of renovation to make it nice again. And to top it off we were charged twice for our stay. I would most definitely not recommend this place, or stay there again.
Unhappy!, 2-night trip
Verified Expedia guest review

4/10 Fair

Ok for budget travellers
Bit disappointed with the overall service. Lights etc. didn't work properly. Room was too cold with no additional heaters. This would be just ok for budget travellers looking to stay over for a night.
Law, 1-night trip
Verified Expedia guest review

4/10 Fair

The whole place needs updating, some things didn't work, continental breakfast was a shambles, just a small table with a bowl of rices and weetbix and sour yoghurt! Wasn't a pleasant stay but cheap I guess.
1-night trip
Verified Wotif guest review

8/10 Very good

Warm and comfortable stay
Resort staff were really nice and friendly. For some reason they did not get the booking from Expedia and they were fully booked but they managed to accommodate us at the end. Rooms were quite warm and the beds were comfortable as well. Location of the resort is also good. Hotel needs a makeover since decoration and appliances looked quite old and microwave did not work for us but they managed to give another one to us.
Raj, 1-night trip
Verified Expedia guest review

2/10 Poor

Awful motel we left and stayed at the Ibis
Terrible motel, photos must be from YEARS ago because the rooms were definitely not like the photos! We left and stayed at the Ibis.
dissatisfied , 2-night trip
Verified Expedia guest review

2/10 Poor

Nice staff very accommodating and kind but the motel was very run down, old as just about to have a make over. Sadly the pool and spa were not working which was very disappointing
1-night trip
Verified Wotif guest review

4/10 Fair

Not sure!!!
Room electrical outlet was falling of the wall in our room.. needed more blankets as it was winter.. and there was not spear blankets in the closet. Pool was cold and slightly scummy, also was not full to the top, some of the bricks on the edge of the pool were lose. The front desk was not very accommodating. Parts of the building were falling to bits. Taps in the bathroom were starting to look a bit old. The mini putt was run down. The gym or spas were not in use along the the very sad bbq area. The whole hotel needs a complete update!!!! THE ONLY REALLY GOOD POSITIVE WAS THAT THE CLEANING STAFF WERE FRIENDLY AND DID WHAT THE COULD.
meshel, 2-night trip
Verified Wotif guest review

4/10 Fair

Very disappointing
We booked this place becaus of the pool and it wasn't working. Was in terrible condition compared to the photos. We got a good deal but didn't expect it to be this terrible. The internet didn't work. The only thing that was okay was that it was warm.
Gill, 1-night trip
Verified Wotif guest review

8/10 Very good

Silver oaks resort stay
Stay was pleasant. A few minor things let our rating down. The phone in our room did not work, the tv was fuzzy, the wifi was terrible and the gym was not open. In saying that our room was big, comfortable and warm. The playground and mini golf were great for our little family. The location was perfect too. It was affordable and the staff were accomodating. A bit of work would help make this place amazing. Thanks silver oaks.
2-night trip
Verified Expedia guest review

6/10 Good

Average at it finest
Staff where friendly and nice, although they gave me the wrong room key to someone's room that was occupied they sorted it out. The room was average overall , the heater barely worked so it was very cold in there during winter. The bathroom had mould growing on the roof due to the fan not working to be able to get rid of the moisture in the air. The toilet leaked water too out of the vacating pipe after flushing each time. Other than all that average.
silver oaks, 2-night trip
Verified Expedia guest review

4/10 Fair

No frill accommodation
Spacious room for 2 adults and four children with no extra bells and whistles. Low cost accommodation with breakfast. You get what you paid for, cheapest accommodation in Rotorua at the time. Could be a nice motel if done up.
1-night trip
Verified Wotif guest review

2/10 Poor

Terrible place to stay.
Very run down. No tv in room on arrival told it was getting tuned! Had to go and ask for it again. Free breakfast every day, went to go and nothing there, went back to room to cook toast for kids and fuse blew. Not vacuumed in 3 days, floor wet in kitchen, bed not made, swimming pool and spa not working, tiles missing in bathroom and the list goes on......
Debbie, 3-night trip
Verified Expedia guest review

4/10 Fair

Hotel staff friendly & helpful but rooms need some TLC. Peeling mouldy wallpaper in bathroom and toilet.
1-night trip
Verified Wotif guest review

6/10 Good

Good for the rate we got it for but so needs an up
Arrived late didn't have enough blankets for us all lucky we had our own. Short of a towel and had to wait till morning to get it. Appreciated late check out though
Sarah, 1-night trip
Verified Lastminute guest review

4/10 Fair

Disappointing motel
Unfortunately when we stayed at the Silver Oaks what was advertised was not what you got. The pool wasn't working, the spa pools were closed for maintenance, the mini golf course was very slippery with grime and mud (Slippery and dangerous) and we were provided with 2 chipping irons instead of putters. The tennis court was covered in grime and mud. Our room was warm but the kitchen cabinets had suffered water damage in the past so several of them didn't close. I was pleased to see on the sign that it was planning on getting a makeover. I hope it has some much needed maintenance in the upcoming few weeks.
2-night trip
Verified Wotif guest review

2/10 Poor

Stay at your own risk. Photo's were deceiving.
The young Maori receptionist was very friendly and helpful. Everything else went down hill in a hurry from there. STAY AT YOUR OWN RISK.
Richard, 1-night trip
Verified Wotif guest review

8/10 Very good

Quaint facilities quiet yet close to amenities
Quaint facilities quiet yet close to amenities, family rooms
Nat, 2-night family trip
Verified Wotif guest review

8/10 Very good

Nice but abit run down in parts.
Needs a good makeover, very old fashioned and also alittle run down in places. The one staff member we met at reception was lovely.
L.S, 1-night trip
Verified Expedia guest review

4/10 Fair

Very Disappointing
In all my years of booking accommodation this has been the worst. I booked this place last year due to attending the Maori All Blacks vs Lions test. This place was understaffed and rooms were not ready upon arrival at 2pm. Many people were waiting to book in and couldn't. We were given an upgrade due to the inconvenience but the room was horrible. It smelt damp, the carpet was dirty. The couch was a pull out bed, but was broken, so when you sat on it you were sitting lopsided. It had mould and cop webs on the windowsills and you couldn't shut the windows in the lounge or bedroom due to not having any handles on them. The bathroom had tiles missing of the wall. The jet bath needed a good clean. You couldn't turn the basin tap fully off so it dripped all night. Not a nice experience.
1-night trip
Verified Wotif guest review

4/10 Fair

2 star
Outside room light wasn't turned on till early hours in the morning. Called for light change because most lights weren't working in the room but told the reception not to bother I'd deal with it. On the single bed there were crumb like pieces on top of blanket but sheets seemed cleaned on both the single and queen bed. The queen blanket did have a few little stains so im unsure wether that blanket had been cleaned or reused. PowerPoint next to bed wasn't working. Fan in toilet was really noisy. Car park space was right next to the rubbish bin which smelt. Wi-Fi was extra that was ok, but paid 10 dollars for 2 4 hour coupons = 8 hours (not enough and not knowing it was only for 8 hours till I had already paid). Could be better.
1-night trip
Verified Expedia guest review