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The Palmy Hotel & Spa

Photo gallery for The Palmy Hotel & Spa

Front of property - evening/night
Minibar, in-room safe, desk, iron/ironing board
View from room
Minibar, in-room safe, desk, iron/ironing board
Junior Suite

Overview of The Palmy Hotel & Spa

The Palmy Hotel & Spa

3.5 star property
Lakefront hotel with spa, near Hoan Kiem Lake

8.2/10 Very good

260 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Bathtub
4A-4B Bao Khanh Lane, Hoan Kiem District, Hanoi, 10000

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 1 min walk
  • St. Joseph's Cathedral - 6 min drive
  • Hanoi Opera House - 5 min drive
  • Hanoi Old City Gate - 11 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 49 min drive
  • Hanoi Long Bien Station - 17 min walk
  • Hanoi Railway Station - 20 min walk
  • Hanoi Giap Bat Station - 24 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)


  • The Artisan Buon Dua Le Cafe - 2 min walk
  • Cafe nhà thờ - 2 min walk
  • The Note Coffee - 2 min walk
  • Café Runam - 3 min walk
  • Take Eat Easy Ice-cream & Cafe - 3 min walk

About this property

The Palmy Hotel & Spa

The Palmy Hotel & Spa puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for USD 23 per vehicle. You can visit the spa to indulge in deep-tissue massages, body treatments, or aromatherapy, and international cuisine is served at Palmy Hotel SpaRestaurant, which is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights. Fellow travelers like the helpful staff and breakfast.


Chinese (Mandarin), Dutch, English, French, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 55 rooms
  • Arranged over 12 floors


  • Check-in time from 2:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age - 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16


  • Babysitting*


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite self parking (USD 5 per day)
  • Onsite valet parking (USD 10 per night)
  • Onsite parking limited


  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (late night)
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)
  • Grocery/convenience store

Working away

  • Business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Full-service spa


  • Elevator
  • In-room accessibility (select rooms)


  • Chinese (Mandarin)
  • Dutch
  • English
  • French
  • Vietnamese

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.


Palmy Hotel SpaRestaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 8 for adults and USD 4 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 23 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20.0 per day


  • Self parking costs USD 5 per day
  • Valet parking costs USD 10 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Palmy Hotel Hanoi
Palmy Hotel
Palmy Hanoi
The Palmy Hotel & Spa Hotel
The Palmy Hotel & Spa Hanoi
The Palmy Hotel & Spa Hotel Hanoi

Frequently asked questions

Does The Palmy Hotel & Spa offer free cancellation for a full refund?
Yes, The Palmy Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Palmy Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Palmy Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at The Palmy Hotel & Spa?
Yes. Self parking costs USD 5 per day. Valet parking costs USD 10 per night. Parking spots may be limited.
Is airport shuttle service offered by The Palmy Hotel & Spa?
Yes, an airport shuttle is available. The charge is USD 23 per vehicle one-way.
What are the check-in and check-out times at The Palmy Hotel & Spa?
You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
What is there to do at The Palmy Hotel & Spa and nearby?
The Palmy Hotel & Spa has a spa.
Are there restaurants at or near The Palmy Hotel & Spa?
Yes, Palmy Hotel SpaRestaurant offers international cuisine. Nearby restaurants include Legend (3-min walk), Al Fresco's (3-min walk), and Gecko cafe & restaurant (4-min walk).
What's the area around The Palmy Hotel & Spa like?
The Palmy Hotel & Spa is in Old Quarter, a short 1-minute walk from Hoan Kiem Lake and 4 minutes' walk from St. Joseph's Cathedral. Travelers say this hotel is in a good location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities

10/10 Exceptional

It was great experience to be there. Staff is very co-operative.
Mandeep, 2-night family trip
Verified guest review

8/10 Very good

Nice friendly hotel in a great location, attentive staff and nice rooms. Restaurant could be better.
5-night trip
Verified guest review

10/10 Exceptional

The staff were very friendly and helpful during my stay.
1-night trip with friends
Verified Expedia guest review

6/10 Good

Staff very very friendly and the breakfast was with a very fine view over the town. The room was without any window and not very spacious.
2-night trip
Verified Expedia guest review

4/10 Fair

Not worth for paid money.
Not worth for paid money. I booked rooms with Queen Bed but actually the join together 2 twin beds to say Queen Bed.. It's cheating...
Zaheeeullah, 1-night romance trip
Verified guest review

4/10 Fair

It should be made more clear that the room has no window.
John, 1-night trip
Verified Expedia guest review

6/10 Good

I had been cheat from the discription of the hotel They called it as a classic room( found out means no window and small in size room I had been cheat again by “24 hour shuttle service available from the hotel In fact mean “ yes , they can provide shuttle from airport, but there is also a charge of usd 28 as well. The hotel is so small with o lobby and situated in the smelly town centre.
Ken, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel is super cute, the staff was extremely nice and helpful, the hotel is location is perfect! the room was very nice and the breakfast was really good too!
lizeth g, 1-night trip with friends
Verified guest review

10/10 Exceptional

Close to the lake in Hanoi, which also means close to restaurants bars and shops. The Hotel staff were exceptional. Very helpful and pleasant. We went to Vietnam for a wedding and they went above and beyond to ensure we all had a memorable time
Angela, 3-night trip
Verified Expedia guest review

8/10 Very good

Alvin, 4-night business trip
Verified guest review