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Crystal Lodge Hotel

Photo gallery for Crystal Lodge Hotel

Front of property
In-room safe, iron/ironing board, cots/infant beds, free WiFi
Double Room, Private Bathroom
In-room safe, iron/ironing board, cots/infant beds, free WiFi

Overview of Crystal Lodge Hotel

Crystal Lodge Hotel

2.0 star property
No-frills hotel in Bensham Manor

129 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Shared kitchen
  • Bathtub
  • Laundry facilities
49 Brigstock Road, Thornton Heath, England, CR7 7JH

Room options

About this area

What's nearby

  • In Bensham Manor
  • Westminster Bridge - 20 min drive
  • London Eye - 20 min drive
  • Westminster Abbey - 40 min drive
  • Big Ben - 44 min drive
  • The Shard - 20 min drive
  • London Bridge - 20 min drive
  • Harrods - 46 min drive
  • Buckingham Palace - 20 min drive
  • Hyde Park - 20 min drive
  • Covent Garden Market - 22 min drive

Getting around

  • Gatwick Airport (LGW) - 49 min drive
  • London City Airport (LCY) - 69 min drive
  • Heathrow Airport (LHR) - 70 min drive
  • Croydon Thornton Heath Station - 3 min walk
  • Selhurst Station - 18 min walk
  • Croydon Norbury Station - 29 min walk


  • Blue & Orange - 6 min walk
  • Morleys Fried Chicken - 13 min walk
  • Emek Kebab - 13 min walk
  • Doneagles Fish & Chips - 13 min walk
  • Shanghai Kitchen - 15 min walk

About this property

Crystal Lodge Hotel

Located near a train station, Crystal Lodge Hotel is a great choice for a stay in Thornton Heath. You'll have free perks like WiFi and self parking. Other features include a terrace and a garden. Fellow travelers like the helpful staff and breakfast.


Arabic, English, Hungarian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of We're Good To Go (UK)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms


  • Check-in time from 1 PM - 1:00 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite valet parking (GBP 10 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk
  • Garden
  • Terrace


  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking


  • Arabic
  • English
  • Hungarian
  • Spanish

Room amenities

Be entertained

  • LED television

Home comfort

  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Crib/infant bed (surcharge)

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)
  • Shared kitchen access


  • Daily housekeeping
  • In-room safe

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for GBP 20 per stay


  • Valet parking costs GBP 10 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards.

Also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Frequently asked questions

Does Crystal Lodge Hotel offer free cancellation for a full refund?
Yes, Crystal Lodge Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crystal Lodge Hotel?
As of 29 November 2022, prices found for a 1-night stay for 2 adults at Crystal Lodge Hotel on 9 December 2022 start from NZ$141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crystal Lodge Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crystal Lodge Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Crystal Lodge Hotel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Crystal Lodge Hotel?
You can check in from 1 PM - 1:00 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Crystal Lodge Hotel and nearby?
Crystal Lodge Hotel has a garden.
Are there restaurants at or near Crystal Lodge Hotel?
Yes. Nearby restaurants include Blue & Orange (6-min walk), Morleys Fried Chicken (13-min walk), and Emek Kebab (13-min walk).
What's the area around Crystal Lodge Hotel like?
Crystal Lodge Hotel is in Bensham Manor, a short 3-minute walk from Croydon Thornton Heath Station. Travelers recommend the hotel for its central location.

Overall score and ratings





Staff & service




Property conditions & facilities



2/10 Poor

Really not great, I knew it wasn’t going to be spectacular but I didn’t expect it to stink of cigarettes, have no duvet but only a suspicious blanket and a thin sheet (the staff did offer more blankets
2-night trip
Verified guest review

8/10 Very good

Richard, 1-night trip
Verified guest review

10/10 Exceptional

My stay at the hotel was a pleasant one for what to expect for the cost. The shower could do with better cleaning... Overall friendly and accommodating staff. Easy access to transport and local shops.
2-night trip
Verified guest review

6/10 Good

Ayse, 1-night trip
Verified guest review

6/10 Good

Staff helpful.
The front desk staff were extremely helpful and very knowledgeable with regard to apps. Rooms were very small and tired. Expected a bit more for the price.
Colin, 2-night trip
Verified guest review

10/10 Exceptional

Gary, 1-night trip with friends
Verified guest review

2/10 Poor

Hotel worse than a refugee camp
Horrible place - nothing like it looked on-line and didn’t even bother staying for the second pre-paid night, it was such an ordeal! Felt like there were fleas in the bed and woke up with a rash - avoid at all costs if you value your health and sense of good judgement!
2-night trip
Verified guest review

6/10 Good

Decent place to stay for the night, ok location
Hayden Lee, 1-night trip
Verified Expedia guest review

6/10 Good

Stephanie Withall, 1-night trip
Verified guest review

4/10 Fair

Abbie, 3-night trip
Verified Expedia guest review