All properties in Tulum, Tulum, Quintana Roo, Mexico

Alma de Flores

3-star beach hotel with outdoor pool, near Tulum National Park

  • Free WiFi and free parking

Image gallery

  • Ceiba Master Private Pool Suite - Guest Room
  • Ceiba Master Private Pool Suite - Guest Room
  • Beach bar
  • Pool
  • Ceiba Master Private Pool Suite - Guest Room
Ceiba Master Private Pool Suite - Guest Room. Image 1 of 44.
1 / 44Ceiba Master Private Pool Suite - Guest Room
  • We stayed here to celebrate a friends graduation. When we got there the room was…

    May 19, 2021

  • Great service and super friendly staff. One of my favorite stays in all of Mexico.

    May 3, 2021

See all 65 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 20 guestrooms
  • Daily housekeeping
  • Private beach
  • Outdoor pool
  • Beach club nearby
  • Airport shuttle

For families

  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • Heart of Tulum
  • Tulum National Park - 14 min walk
  • Tulum Mayan Ruins - 2.7 mi / 4.3 km
  • Playa Paraiso - 3.1 mi / 5.1 km
  • Gran Cenote - 4.3 mi / 7 km
  • Tulum Monkey Sanctuary - 5.9 mi / 9.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Ceiba Master Private Pool Suite
  • Panoramic Chit Junior Suite
  • Copal Junior Suite
  • Ceiba Master Suite


  • Heart of Tulum
  • Tulum National Park - 14 min walk
  • Tulum Mayan Ruins - 2.7 mi / 4.3 km

What’s around


  • Heart of Tulum
  • Tulum National Park - 14 min walk
  • Tulum Mayan Ruins - 2.7 mi / 4.3 km
  • Playa Paraiso - 3.1 mi / 5.1 km
  • Gran Cenote - 4.3 mi / 7 km
  • Tulum Monkey Sanctuary - 5.9 mi / 9.5 km
  • Sian Ka'an Biosphere Reserve - 6.4 mi / 10.3 km
  • Kaan Luum Lagoon - 7.7 mi / 12.5 km
  • Soliman Bay - 8.3 mi / 13.3 km
  • Dos Ojos Cenote - 14.8 mi / 23.9 km
  • Coba Archaeological Site - 29.7 mi / 47.9 km

Getting around

  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 20 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (dogs and cats only)*
  • Specific rooms only*
  • 1 per room (up to 22 lbs)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle*


  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Bicycle rentals on site
  • Ecotours nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby


  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage


  • Number of buildings/towers - 2
  • Year Built - 2018
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas


  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Alma Flores Hotel Tulum
  • Alma Flores Hotel
  • Alma Flores Tulum
  • Alma de Flores
  • Alma de Flores Hotel
  • Alma de Flores Tulum
  • Alma de Flores Hotel Tulum

Optional extras

Cribs/Infant beds are available for USD 10.0 per night

Pets are allowed for an extra charge of USD 15 per pet, per night

Airport shuttle service is offered for an extra charge


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 9:00 PM.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: USD 100 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 15 per pet, per night, and there's also a deposit of USD 100 per stay.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include El Gourmet (10-min walk), La Parrillada (10-min walk), and Batey (10-min walk).
  • Yes, an airport shuttle is available.
  • Have fun with nearby activities like boat tours, fishing, and kayaking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden and access to a nearby outdoor pool.
  • 10.0.Exceptional

    great place

    Robert, 1 night family trip, Mar 20, 2021

    Verified guest review

  • 10.0.Exceptional

    Quiet yet close to downtown

    Excellent little hotel. Walking distance to town but still had jungle feel. The room was extremely clean and tastefully decorated. Check in/out was easy and staff was very friendly. We stayed in Jr suite on top floor and had a very private roof top balcony.

    Aime, 1 night trip, Feb 26, 2021

    Verified guest review

  • 8.0.Very good

    So what we (it was 4 girls to a suite) really liked about this hotel was that it was small so more like a boutique hotel and the area was very quiet at night, it is not on the strip so you will have to cab it every time you go out consider renting a car if you can. During the day there is alot of construction going on right next door fyi. We had a nice suite with a swim out pool which we barely used cause we spent it more at the beach. The cleaning people NEED TO REALLY DIG DEEP when cleaning and the extra blankets need to be washed at least weekly if they have not been used. There must be something wrong with the pipes because the water in the bathroom sink and shower smelled bad every time we used it and we had to keep the door closed. We didn't get a lot of mosquitoes thank god but we took bug spray also just incase. There restaurant is closed due to the pandemic so if you want to eat later at night you might have to buy stuff at the store and bring it with you to the room. They do have a sister hotel on the beach which you can use during the day which was a plus. Overall I would stay there again.

    4 night trip with friends, Feb 16, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Nice property. We had a private pool with an enormous room housing 3 beds. Room was cleaned daily. Furnished patio by the poolside & plants that provided privacy. Good location bc it’s close to the public beach & tons of restaurants. We got to mingle with the natives daily. Cons: construction next door makes it noisy so be prepared for a wake up call at around 9 am m-f. Picture on the website showing property on the beach is their sister property (alma Tulum)which is located about 35 mins away. This property is not on the beach or within walking distance to a beach. I was disappointed bc my husband & I thought the property was what we saw in the pic. We almost didn’t book this property bc of how mgmt responds to feedback from their customers but decided to give them a try nevertheless. Defensive & certainly unprofessional responses.

    4 night romance trip, Feb 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This property was great! Room was amazing, once local construction is done the location will be prime. They have limited bikes so rent some from an in town shop for cheaper. The pool looked amazing but did not try it out. The sister property is on the beach and you get access to their beach club and pool which is an added perk. Would gladly go back!

    5 night romance trip, Dec 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff, free parking, quiet location. Will definitely come back here

    1 night trip, Dec 6, 2020

    Verified guest review

  • 10.0.Exceptional

    This hotel exceeded my expectations, the master suite is a must with swim put pool. Staff was wonderful and very attentive helped with taxi services and gave us suggestions on places to eat, rent bikes, and shop. Only a quick 15taxi ride to the beach for 10-15USD. I would definitely return to this hotel without a hesitation.

    Andrea, 5 night trip with friends, Dec 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Tulum Aldea Zama Area Stay

    We had a lovely 5 night stay here. We told them we were celebrating a birthday before our arrival and they had our room decorated to celebrate! The owner greeted us on our arrival. You are right in between Tulum city and the beach zone so you can enjoy both. Yes, it is a developing and mostly residential area so there is construction. Yes, it is next to where the hard working locals live who serve you on your vacation. We had great service, hot water, a/c, WiFi and felt safe. You get access to their beach club with free parking and no minimum as it’s a 15 minute drive without beach traffic. You will need to rent a car, hire taxis or bike to get to other destinations. If you plan on going mostly to beach clubs & restaurants in the tulum beach hotel zone then I recommend to stay in that area. If you want a quiet reprieve for a good value with amenities then stay at Alma de Flores.

    5 night trip, Nov 20, 2020

    Verified guest review

  • 4.0.Fair


    This was not a great experience. My advice is not to stay here. You dont know what you will get. The hotel did a bait and switch on me. One hotel rep said if i went to the smaller room for one night. They would upgrade me to a room with a private pool the next night for no additional cost. The smaller room I was changed to had a few things wrong but the rep said dont worry once the other room is available in the morning we will change you. After they changed me they tried to change me more. I explained that not what i was told and why would i down grade to a smaller room for no reason. I was told i could talk to the owner and that never happen. The next day when i went to checkout the rep at the front desk wouldnt give me a copy of my hotel agreement, receipt, or a copy of the deposit i left when i checked in. I was told when i checked out i couldnt event get a copy of any of the paperwork to show that i perpaid for the room and the cost or anything. Very bad business practices by the hotel and owner who lives on property. I was also told the hotel had bikes on property for a rental fee, but there were no bikes at all. I think they had a deal with the cab drivers to make more money off the people staying there. They had stung me along all day having me come back to the hotel telling the bike was on its way each time spending more money on cabs final i was told around 3pm that the bike wasnt coming and no one could tell me why. My advice DON'T STAY HERE!

    carlyn, 2 night trip, Sep 19, 2020

    Verified guest review

  • 10.0.Exceptional

    I was in love with the Pool suite. Everything was perfect except the Ice Machine not working, and the rooms not being staffed with Microwaves. There was a cat on property that I loved. The pool was cleaned every morning. The view was PERFECT. I’d definitely come back here.

    Yazz, 5 night romance trip, Sep 19, 2020

    Verified Expedia guest review

See all 65 reviews