Western Springs Lakeside Entrance Tram Stop - 21 min walk
Motions Road corner Tram Stop - 25 min walk
Restaurants
Umu Pizza - 18 min walk
Grey Lynn Park Festival 2010 - 12 min walk
Kingsland Social - 19 min walk
The Portland Public House - 18 min walk
Canton Cafe - 19 min walk
About this property
The Surrey Hotel
At The Surrey Hotel, you'll be a short five-minute drive from Eden Park and Auckland Zoo. Guests can take a dip in the indoor pool or grab a bite to eat at The Surrey Pub, which serves breakfast, lunch and dinner. A bar/lounge, a snack bar/deli and a terrace are other highlights at this eco-friendly hotel. Fellow travellers say great things about the helpful staff.
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Japanese, Thai
At a glance
Hotel size
83 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Wheelchair-accessible parking and van parking on site
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7 AM–10:30 AM
Restaurant
Bar/lounge
Snack bar/deli
Travelling with children
Children stay for free (see details)
What to do
Bike rentals nearby
Kayaking nearby
Working away
Business centre
Meeting rooms
Conference space (3229 square feet)
Services
24-hour front desk
Concierge services
On-site car hire
Laundry facilities
Luggage storage
Facilities
4 buildings/towers
Built in 1980
Safe-deposit box at front desk
Garden
Terrace
An indoor pool
Reception hall
Edwardian architecture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Well-lit path to entrance
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 25+ Mbps)
Free local calls
Food and drink
Mini fridge
More
Daily housekeeping
Special features
Dining
The Surrey Pub – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Awards and affiliations
Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Refundable deposits
Deposit: NZD 150.00 per accommodation, per stay
Optional extras
Full breakfast is offered for an extra charge of approximately NZD 20.00 to 30 for adults and NZD 20.00 to 30 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Children under 14 years old are not allowed in the swimming pool without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Surrey Auckland
Surrey Hotel Auckland
Surrey Hotel Auckland
Surrey Auckland
Hotel The Surrey Hotel Auckland
Auckland The Surrey Hotel Hotel
The Surrey Hotel Auckland
Hotel The Surrey Hotel
Surrey Hotel
Surrey
New Zealand
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Hotel
The Surrey Hotel Auckland
The Surrey Hotel Hotel Auckland
Frequently asked questions
Does The Surrey Hotel offer free cancellation for a full refund?
Yes, The Surrey Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Surrey Hotel?
Yes, there's an indoor pool.
Are pets allowed at The Surrey Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Surrey Hotel?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The Surrey Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at The Surrey Hotel?
No, this hotel doesn't have a casino, but SkyCity Casino (6-min drive) is nearby.
What is there to do at The Surrey Hotel and nearby?
Have fun with nearby activities such as cycling and kayaking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near The Surrey Hotel?
Yes, there's an on-site restaurant, The Surrey Pub.
What's the area around The Surrey Hotel like?
The Surrey Hotel is in Grey Lynn, a short 19-minute walk from Western Springs Stadium.
The Surrey Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very good
24 October 2024
Was a little dated but comfortable
Anne
Anne, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 October 2024
Amanda
Amanda, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
26 August 2024
Hinarangi
Hinarangi, 2-night trip
Verified Hotels.com guest review
8/10 Very good
8 August 2024
Michael
Michael, 1-night trip
Verified Expedia guest review
10/10 Exceptional
28 June 2024
Exactly what we were after - easy walk to Eden Park and shops close by
Alan
Alan, 2-night trip
Verified Lastminute guest review
10/10 Exceptional
26 June 2024
Elaine
Elaine, 4-night trip
Verified Expedia guest review
10/10 Exceptional
23 May 2024
Sean
Sean, 1-night trip
Verified Expedia guest review
8/10 Very good
16 May 2024
Great location
Great hotel, easy location to everything we needed. Very friendly and helpful staff.
Only had towels and cutlery etc for 2 people, even though we booked and paid for 3 people.
Sarah
Sarah, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 May 2024
Kasey
Kasey, 1-night trip
Verified Expedia guest review
8/10 Very good
1 May 2024
Gary
Gary, 2-night trip
Verified Expedia guest review
6/10 Good
18 April 2024
Kiriana
Kiriana, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 April 2024
everything you need
Vicki
Vicki, 2-night trip
Verified Expedia guest review
10/10 Exceptional
14 April 2024
Nice not to have to leave property for meals. Nice indoor pool for kids
Susan
Susan, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
2 April 2024
Nice room across the street from the main hotel property. The only issue was the hair dryer provided in the room seemed to short circuit the electrical outlet in the bathroom or the dryer just happened to break.
Krista
Krista, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 March 2024
It has been a few years, but yet again I loved my stay at The Surrey Hotel. The room was excellent and the staff were great. I really enjoyed my two evening meals in the restaurant. I highly recommend this property and will definitely stay there again.
Dave
Dave, 3-night romance trip
Verified Wotif guest review
8/10 Very good
17 March 2024
Heather
Heather, 1-night trip
Verified Expedia guest review
10/10 Exceptional
9 March 2024
Was a really lovely stay for my daughter and I for our girls pink weekend away.
Kristy
Kristy, 2-night family trip
Verified Wotif guest review
6/10 Good
24 February 2024
Requested a room with no stairs didnt happen had to take a much smaller room instead
Heather
Heather, 1-night trip
Verified Expedia guest review
8/10 Very good
17 February 2024
Royce
Royce, 1-night trip
Verified Expedia guest review
8/10 Very good
17 February 2024
Hot wayer took 5 mins to come through
Heather
Heather, 1-night trip
Verified Expedia guest review
6/10 Good
15 February 2024
Our room wasn’t cleaned properly, we found a pair of socks beside one of the beds. The dishes in the cupboard had food on them. There was a child's toy on the floor.
The area around the hotel looks like it was beautiful ten years ago but the grounds had trash lying about. The lobby was pleasant and the staff were nice.
andrea
andrea, 3-night romance trip
Verified Expedia guest review
8/10 Very good
15 February 2024
Good location, quiet and safe. Room was clean and tidy except air conditioning didn’t work.
Tania
Tania, 1-night trip with friends
Verified Lastminute guest review
10/10 Exceptional
5 February 2024
Easy to get to and central to city and supermarket