When you stay at Quest Ponsonby, you'll be a short five-minute drive from Sky Tower and Auckland Ferry Terminal. This luxurious hotel is also a short five-minute drive from Queen Street Shopping District and University of Auckland. Fellow travellers love the helpful staff.
Languages
English
At a glance
Hotel size
38 rooms
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 7 PM
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 7:30 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Parking
Secured covered on-site self-parking (NZD 30.00 per day; includes in/out privileges)
Other information
Smoke-free property
No stag or hen parties
Property amenities
Travelling with children
Children stay for free (see details)
Services
Front desk (limited hours)
Dry cleaning/laundry services
Luggage storage
Accessibility
Lift
Wheelchair-accessible path of travel
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Food and drink
Microwave
More
Daily housekeeping
Fees & policies
Refundable deposits
Breakage deposit: NZD 100 per stay
Children & extra beds
Cots/infant beds are available for NZD 20.0 per day
Rollaway beds are available for NZD 35 per day
Parking
Covered self-parking costs NZD 30.00 per day with in/out privileges
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned.
Also known as
Ponsonby Quest
Quest Ponsonby
Quest Ponsonby Apartment
Quest Ponsonby Apartment Auckland
Quest Ponsonby Auckland
Quest Ponsonby Auckland, New Zealand
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Hotel
Quest Ponsonby Auckland
Quest Ponsonby Hotel Auckland
Frequently asked questions
Does Quest Ponsonby offer free cancellation for a full refund?
Yes, Quest Ponsonby does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Quest Ponsonby?
Sorry, pets aren't allowed.
Is parking offered on site at Quest Ponsonby?
Yes. Self-parking costs NZD 30.00 per day.
What are the check-in and check-out times at Quest Ponsonby?
Check-in start time: 2 PM; check-in end time: 7 PM. Check-out time is 10 AM. Contactless check-out is available.
Is there an on-site casino at Quest Ponsonby?
No, this hotel doesn't have a casino, but SkyCity Casino (4-min drive) is nearby.
What's the area around Quest Ponsonby like?
Quest Ponsonby is a short 14-minute walk from Queen Street Shopping District and 19 minutes' walk from University of Auckland.
Quest Ponsonby Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very good
11 November 2024
In A Pinch..
eliot
eliot, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 October 2024
Awesome stay!
Great location, spacious, modern, all facilities.
Candice
Candice, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 September 2024
Ricky
Ricky, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
12 September 2024
Great spot and n fun road. Food and drinks a plenty.
Matt
Matt, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
19 August 2024
Customer service was great and dining options stood out
Penitonga
Penitonga, 2-night trip
Verified Expedia guest review
10/10 Exceptional
18 August 2024
Excellent location and facilities
Kelvin
Kelvin, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 August 2024
Comfortable one night stay, good value.
Robin
Robin, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Property is central to Ponsonby road where the event we were staying for was held
Dale
Dale, 1-night romance trip
Verified Wotif guest review
10/10 Exceptional
15 August 2024
I need a receipt for my stay PLEASE
John
John, 1-night trip
Verified Expedia guest review
10/10 Exceptional
2 August 2024
Verified traveller
3-night business trip
Verified Hotels.com guest review
6/10 Good
20 July 2024
Paul
Paul, 1-night trip
Verified Expedia guest review
6/10 Good
18 July 2024
Strong incense smell coming from reception was overwhelming
Yuki
Yuki, 1-night business trip
Verified Expedia guest review
6/10 Good
18 July 2024
Staff not friendly. Access to property difficult on arrival
Robert
Robert, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
15 July 2024
Ross
Ross, 1-night trip
Verified Wotif guest review
10/10 Exceptional
9 July 2024
Anita
Anita, 1-night trip
Verified Hotels.com guest review
4/10 Fair
1 July 2024
The noise in the next room we couldnt sleep all night we complained and they said why didnt we ring reception but there was no one there .
They did move us but reluctantly.
The staff need to take a lesson in civility and customer relations
Sorry but wont go back
Roger
Roger, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
30 June 2024
tidy and easy.
Michael
Michael, 1-night trip
Verified Expedia guest review
8/10 Very good
24 June 2024
Great location however traffic quite noisy
Stanley
Stanley, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 June 2024
Very clean, value for money, good location
Corinne
Corinne, 1-night trip
Verified Expedia guest review
6/10 Good
16 June 2024
Great sized room for a quick over night stay. Shower pressure was great, staff were friendly and onsite parking was a bonus. Good location.
However, lobby had an odour that wasn’t the nicest and A lot of street noise.
Otherwise very happy with the stay.
E
E, 1-night trip with friends
Verified Wotif guest review
10/10 Exceptional
14 June 2024
Aaron
Aaron, 2-night trip
Verified Expedia guest review
8/10 Very good
10 June 2024
Once access was sorted it was a great stay thanks
Phil
Phil, 1-night trip
Verified Expedia guest review
8/10 Very good
6 June 2024
Very tired but otherwise clean property. Good for a cheap stay in ponsonby. Very secure parking.
Martin
Martin, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
30 May 2024
highly recommended
clean, comfortable & cost effective
Matt
Matt, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 May 2024
I loved staying here. Incredibly clean and professional for the price, the staff were great and the area is THE BEST. I’m going to start here again on my return out of Auckland!