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Silk Queen Grand Hotel

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Silk Queen Signature Suite | 1 bedroom, minibar, in-room safe, desk
Indoor pool
Indoor pool
Silk Queen Signature Suite | Terrace/patio
Executive Room, Connecting Rooms | 1 bedroom, minibar, in-room safe, desk

Overview of Silk Queen Grand Hotel

Silk Queen Grand Hotel

4-star property
4-star hotel with 1 indoor pools, connected to a shopping centre, near Thang Long Water Puppet Theatre

7.8/10 Good

131 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
36 Lo Su St, Hoan Kiem, Hanoi, 10000

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old City Gate - 2 min drive
  • St. Joseph's Cathedral - 6 min drive
  • Hanoi Opera House - 4 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 44 min drive
  • Hanoi Van Dien Station - 10 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Nhac cafe - 2 min walk
  • Haka Coffee - 2 min walk
  • Black Jack's - 3 min walk
  • Hanoi Coffee station - 3 min walk
  • Sen Trang An Vietnamese Restaurant - 3 min walk

About this property

Silk Queen Grand Hotel

Silk Queen Grand Hotel puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for VND 400000 per vehicle. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in massages, body wraps or facials. Other features of this upmarket hotel include an indoor pool, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and location.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • No cots (infant beds)
  • Free babysitting

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free babysitting

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2017
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An indoor pool
  • Spa services
  • Sauna
  • Steam room

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • High chair
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 400000 per vehicle (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 11:00 AM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Silk Queen Grand Hotel Hanoi
Silk Queen Grand Hanoi
Silk Queen Grand
Silk Queen Grand Hotel Hotel
Silk Queen Grand Hotel Hanoi
Silk Queen Grand Hotel Hotel Hanoi

Frequently asked questions

Does Silk Queen Grand Hotel offer free cancellation for a full refund?
Yes, Silk Queen Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Silk Queen Grand Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Silk Queen Grand Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 11:00 AM.
Are pets allowed at Silk Queen Grand Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Silk Queen Grand Hotel?
Sorry, there's no on-site parking at Silk Queen Grand Hotel.
Is an airport shuttle service offered by Silk Queen Grand Hotel?
Yes, an airport shuttle is available. The charge is VND 400000 per vehicle one-way.
What are the check-in and check-out times at Silk Queen Grand Hotel?
You can check in from 2:00 PM - anytime. Check-out time is noon.
What is there to do at Silk Queen Grand Hotel and nearby?
Silk Queen Grand Hotel has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Silk Queen Grand Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Cafe Giang (3-min walk), Gau Coffee & Bakery (3-min walk) and WannaWaffle? (3-min walk).
What's the area around Silk Queen Grand Hotel like?
Silk Queen Grand Hotel is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 2 minutes' walk from Thang Long Water Puppet Theatre. Travellers say that the area is walkable and good for shopping.

Reviews

7.8

Good

8.3/10

Cleanliness

8.5/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Good

Not really a 4 star experience
Robert, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

We arived late. And left early in the morning. Clean. Helpful staff
2-night family trip
Verified Wotif guest review

10/10 Exceptional

Fantastic hotel for the money. Brilliant location.
A very comfortable stay. We are from the UK so for the money we paid for this we were impressed with what we got. Courteous staff; clean, well equipped and comfortable room; outstanding buffet breakfast; unassailable location. Recommended for any travellers who have been on the hoof for a while and fancy something a bit more luxurious. Not saying it’s the most luxurious hotel you will ever stay in in your life, just saying that it was a memorable stay for us.
Sam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed only one night and Hotel was kind enough to hold our bags for four days and let us swim and hang out all of the next day as we waited for the night train Great breakfast Fantastic location Great views from above
1-night family trip
Verified Orbitz guest review

2/10 Poor

Overrated disappointed.
The reception controls all the rooms Air Conditioning which would require a phone call to turn on. Very frustrating during the night at 28C in room. Non-Smoking room always smelled of cigarettes after being cleaned. Pool gave my children a rash after swimming which they still have after 4 days. “Family” rooms may just fit a fold out bed but leave no other room for luggage. This hotel is NOT 4 stars. Lucky to rate it a high 2 or a low 3.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Masaru, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Expedia guest review

8/10 Very good

Aviaska Diah, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

A comfortable place, in a great location, I would stay again.
5-night trip with friends
Verified Wotif guest review

8/10 Very good

Aviaska Diah, 1-night trip with friends
Verified Hotels.com guest review