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Silk Queen Grand Hotel

4-star hotel with indoor pool, connected to a shopping center, near Thang Long Water Puppet Theatre

  • Free WiFi
From
NZ$55

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Rooftop Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 69.
1 / 69Terrace/Patio
36 Lo Su St, Hoan Kiem, Hanoi, 10000, Vietnam
7.8.Good.
  • Large spacious rooms for our family of 4. Great location close to Lake. Breakfast was ok.…

    Oct 25, 2018

  • We arived late. And left early in the morning. Clean. Helpful staff

    Aug 14, 2019

See all 79 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 80 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Free childcare
  • Fitness center

For families

  • Babysitting or childcare (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Television

What’s around

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 2 min walk
  • Hoan Kiem Lake - 3 min walk
  • Ngoc Son Temple - 4 min walk
  • Thang Long Ca Tru Theatre - 5 min walk
  • Hang Gai Street - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double or Twin Room, 1 Double or 2 Twin Beds
  • Premium Room, 1 Double or 2 Twin Beds
  • Executive Double or Twin Room, 1 Double or 2 Twin Beds
  • Family Room
  • Executive Room, City View
  • Silk Queen Signature Suite
  • Executive Room, Connecting Rooms

Location

36 Lo Su St, Hoan Kiem, Hanoi, 10000, Vietnam
  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 2 min walk
  • Hoan Kiem Lake - 3 min walk

What’s around

Landmarks

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 2 min walk
  • Hoan Kiem Lake - 3 min walk
  • Ngoc Son Temple - 4 min walk
  • Thang Long Ca Tru Theatre - 5 min walk
  • Hang Gai Street - 7 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 37 min drive
  • Hanoi Long Bien Station - 17 min walk
  • Hanoi Railway Station - 27 min walk
  • Hanoi Van Dien Station - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 13 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • No cribs (infant beds)
  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Indoor pool
  • Fitness facilities
  • Spa services on site

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Year Built - 2017
  • Safe-deposit box at front desk
  • Terrace

Languages Spoken

  • English
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 45-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Small print

Also known as

  • Silk Queen Grand Hotel Hanoi
  • Silk Queen Grand Hotel Hotel Hanoi
  • Silk Queen Grand Hanoi
  • Silk Queen Grand
  • Silk Queen Grand Hotel Hotel
  • Silk Queen Grand Hotel Hanoi

Optional extras

Airport shuttle service is offered for an extra charge of VND 400000 per vehicle (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:30 AM to 11:00 AM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Silk Queen Grand Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Silk Queen Grand Hotel.
  • Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 11:00 AM.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is noon.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Giang Cafe (3-min walk), WannaWaffle? (3-min walk), and Cafe Dinh (4-min walk).
  • Yes, an airport shuttle is available. The charge is VND 400000 per vehicle one-way.
  • Silk Queen Grand Hotel has an indoor pool and a fitness center, as well as spa services.
7.8.Good.
  • 10.0.Exceptional

    Fantastic hotel for the money. Brilliant location.

    A very comfortable stay. We are from the UK so for the money we paid for this we were impressed with what we got. Courteous staff; clean, well equipped and comfortable room; outstanding buffet breakfast; unassailable location. Recommended for any travellers who have been on the hoof for a while and fancy something a bit more luxurious. Not saying it’s the most luxurious hotel you will ever stay in in your life, just saying that it was a memorable stay for us.

    Sam, 2 night trip, Jul 31, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We stayed only one night and Hotel was kind enough to hold our bags for four days and let us swim and hang out all of the next day as we waited for the night train Great breakfast Fantastic location Great views from above

    1 night family trip, Jul 25, 2019

    Verified Orbitz guest review

  • 2.0.Poor

    Overrated disappointed.

    The reception controls all the rooms Air Conditioning which would require a phone call to turn on. Very frustrating during the night at 28C in room. Non-Smoking room always smelled of cigarettes after being cleaned. Pool gave my children a rash after swimming which they still have after 4 days. “Family” rooms may just fit a fold out bed but leave no other room for luggage. This hotel is NOT 4 stars. Lucky to rate it a high 2 or a low 3.

    3 night family trip, Apr 18, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    A comfortable place, in a great location, I would stay again.

    5 night trip with friends, Feb 26, 2019

    Verified Wotif guest review

  • 6.0.Good

    Good location, very friendly and helpful staff. Family room for with 2 children is very small. The shower designed very bad - can’t take a shower without the floor getting flooded.

    3 night family trip, Feb 24, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice hotel in a great location. Rooms are basic but clean. Breakfast is included and much better than any of the other hotels of the same caliber. Good place to stay for a night of two

    1 night trip, Feb 19, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Decent place

    Okay hotel, nicely located in the centre of Hanoi, close to everything. Room did not have window with views, but that is expected with most hotels in Hanoi and for the price. We had an excellent porter, called Louis, he gave us some great tips on places to eat. If you stay here ask for Louis, he was extremely helpful!

    Paulo, 1 night trip with friends, Feb 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It is very atmosphere hotel to stay. Rooms are clean and good

    Jayesh, 1 night business trip, Feb 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service and friendly staff. Rooms clean & comfortable. Great location

    2 night trip, Jan 18, 2019

    Verified Wotif guest review

  • 10.0.Exceptional

    Enjoyable stay!

    Great attentive staff. Cozy, comfortable room. Fast Wifi and delicious breakfast. Also convenient walkable location with super shopping and amazing food.

    2 night trip, Jan 15, 2019

    Verified Hotels.com guest review

See all 79 reviews