When you stay at Quest Ponsonby, you'll be a short five-minute drive from SkyCity Casino and Eden Park. This luxurious hotel is also a short five-minute drive from Sky Tower and Princes Wharf. Fellow travellers love the helpful staff.
Languages
English
At a glance
Hotel size
38 rooms
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 7 PM
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 7:30 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Parking
Secured covered on-site self-parking (NZD 30.00 per day; includes in/out privileges)
Other information
Smoke-free property
No stag or hen parties
Property amenities
Travelling with children
Children stay for free (see details)
Services
Front desk (limited hours)
Dry cleaning/laundry services
Luggage storage
Accessibility
Lift
Wheelchair-accessible path of travel
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Food and drink
Microwave
More
Daily housekeeping
Fees & policies
Refundable deposits
Breakage deposit: NZD 100 per stay
Children & extra beds
Cots/infant beds are available for NZD 20.0 per day
Rollaway beds are available for NZD 35 per day
Parking
Covered self-parking costs NZD 30.00 per day with in/out privileges
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned.
Also known as
Ponsonby Quest
Quest Ponsonby
Quest Ponsonby Apartment
Quest Ponsonby Apartment Auckland
Quest Ponsonby Auckland
Quest Ponsonby Auckland, New Zealand
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Hotel
Quest Ponsonby Auckland
Quest Ponsonby Hotel Auckland
Frequently asked questions
Does Quest Ponsonby offer free cancellation for a full refund?
Yes, Quest Ponsonby does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Quest Ponsonby?
Sorry, pets aren't allowed.
Is parking offered on site at Quest Ponsonby?
Yes. Self-parking costs NZD 30.00 per day.
What are the check-in and check-out times at Quest Ponsonby?
Check-in start time: 2 PM; check-in end time: 7 PM. Check-out time is 10 AM. Contactless check-out is available.
Is there an on-site casino at Quest Ponsonby?
No, this hotel doesn't have a casino, but SkyCity Casino (4-min drive) is nearby.
What's the area around Quest Ponsonby like?
Quest Ponsonby is a short 14-minute walk from Queen Street Shopping District and 19 minutes' walk from University of Auckland.
Quest Ponsonby Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very good
6 January 2025
Nice hotel in the heart of ponsonby
Mike
Mike, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 January 2025
Great comfortable stay
Mike
Mike, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
5 January 2025
Rude staff
Quest, always nice great value. Awfully check in experience, demanding receptionists.
Steven
Steven, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
Great Place!
Excellent stay in the heart of Auckland! Walking distance to many restaurants, bars, cafes. Just a 15 minute drive to the beach and 20 minutes to Auckland airport! The staff was very accommodating and allowed us to store some of our luggage after checkout before we headed to the airport. Great place to stay!
Megan
Megan, 1-night trip
Verified Hotels.com guest review
6/10 Good
20 December 2024
Gaelle
Gaelle, 1-night trip
Verified Hotels.com guest review
8/10 Very good
22 November 2024
Daanesh
Daanesh, 1-night trip
Verified Hotels.com guest review
6/10 Good
19 November 2024
Mattin
Mattin, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
11 November 2024
In A Pinch..
eliot
eliot, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 October 2024
Awesome stay!
Great location, spacious, modern, all facilities.
Candice
Candice, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 September 2024
So nice having a "person" check us in and they were super nice and helpful so we felt spoiled like a proper hotel you know? They genuinely cared too so our anxiety was calmer!
Peter
Peter, 1-night family trip
Verified Wotif guest review
10/10 Exceptional
27 September 2024
Ricky
Ricky, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
26 September 2024
I found the Quest Ponsonby an ideal place to stay while in Auckland. Its facilities are clean and comparable to those of the bigger hotels in the city.
Dennis
Dennis, 2-night business trip
Verified Expedia guest review
6/10 Good
17 September 2024
Quest is very convenient to family we are visiting. Our room was small compared to other rooms we've stayed in at the Quest. We had no surfaces to lay our things out on and no drawers so that meant we could not empty our suitcase. That lay on the one chair available. Rooms are always clean and we will use the Quest next trip to Auckland. Hopefully, we will get a better room
Marlene
Marlene, 4-night romance trip
Verified Expedia guest review
8/10 Very good
12 September 2024
Great spot and n fun road. Food and drinks a plenty.
Matt
Matt, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
1 September 2024
Great place to stay, easy location. Lots around the area to eat & shop. Rooms and bathrooms are fine, would stay again no problem
Conrad
Conrad, 1-night trip with friends
Verified Expedia guest review
8/10 Very good
29 August 2024
We have stayed in this unit twice before. This time we notice the drawer handle on the cutlery drawer kept falling off the drawer, the filter on the front of the dryer fell off when we used the dryer, and the door between the bedroom and the bathroom was completely jammed shut and would not open. Everything else was excellent, bed was VERY comfortable, washer dryer combo good (except for fault noted above). Kitchen well stocked. We will stay here again, and probably ask for the same unit next time.
Lynne
Lynne, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
28 August 2024
Great stay as always here at the Quest. Nice spot & lots around the area, we will continue to stay here in future A
Conrad
Conrad, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
23 August 2024
Ben
Ben, 1-night trip
Verified Wotif guest review
10/10 Exceptional
23 August 2024
Great stay as always. Will be back to stay again
Conrad
Conrad, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
19 August 2024
Customer service was great and dining options stood out
Penitonga
Penitonga, 2-night trip
Verified Expedia guest review
10/10 Exceptional
18 August 2024
Excellent location and facilities
Kelvin
Kelvin, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 August 2024
Comfortable one night stay, good value.
Robin
Robin, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Property is central to Ponsonby road where the event we were staying for was held